How to reverse a refund?
When an item I sold was not received and buyer requested refund I allowed another week for her to receive the item and emailed her twice asking if it had been received during that time. The item was lightweight and did not have tracking. She did not respond to my message. I had stated that if item was not received by a certain day I would refund her money. I refunded her money at midnight on that day. Next day she messages me that the item was received earlier that week. How can she pay me back? Not sure if she will be willing but I need to know the method so I can communicate it in my message to her.
6 comments
bennotbill
·2 years agoThe best you can do is what many do including myself.
Email them to say you're pleased it's arrived and that if they still want it they can have it for a reduced price by way of an apology for being delivered late. Then most send a PayPal invoice for that amount. Knocking a bit off usually seems to encourage re-payment.
Unavailable member
·2 years agoPersonally, I think you should be a person of your word. You set the condition - refund of not received by x date. You shouldn’t ask for repayment.
sakic92710
·2 years agoThe buyer received the item before that date. As stated, she got it "earlier in the week." Why should they get their item for free anyway? Only 2 negatives I have in a year are from buyers who received a refund AND got their item. Real nice!!
Unavailable member
·2 years agoReading comprehension issues - my bad.
for the seller, best to hold off until buyer actually replies.
I do refund some items if they are extremely late - almost everything eventually shows up. I just tell the buyer to consider it a gift if and when it arrives. Maybe 1/500 shipments are truly lost. Always the small packages that are easier to lose for the postal system.
wastingtime101
·2 years agoYou can relist the item as "local pickup only" and the buyer can repurchase without you needing to ship.
Or the buyer can send funds through PayPal, Venmo, Zelle, CashApp or any service that works for both of you.
soh.maryl
·2 years agoThe buyer purchased it once and now has both item and money apparently because it arrived after the buyer had been refunded. So have to ask: Why would the buyer repurchase it?