how to return a product buy with Cash on Delivery | Selling

helpline4152 · 2025-03-22T16:39:35.071000Z

I sold an (**bleep**) 100% authentic 2004 Dior Jacket to a guy. Everything went well, money is on my bank account. Almost two weeks later he initiated a return/refund process and wrote me that the buttons are fake (which we cleared up aren't). He 100% already has three of these jackets at home and saw that the button/backsides are the same on all of them including the one he bought from me. Now he is claims the positioning/ratio of the imprint on the back buttons "does not seem" the same. He sent pics, that is not true either. To me it looks like he just changed his mind and would like his money back. Maybe he's a scammer, I don't know that. I won't refund, I will wait until Ebay get's in. I can prove the jacket is authentic - from what I've been reading online, Ebay does not care much about what the seller says. Does anyone have experience with how this goes down if Ebay gets into the process? Much appreciated.

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