How to respond
I have a quick question.
A buyer messaged me upset that they only got 2 instead of 30 pieces. Which is susipicious since anyone should know that price would never be for 30.
It is for a banknote whose catalog number is p15-cs. Thought it meant 15 pieces which makes no sense. All listings that is that specific banknote say this also.
This is someone whom has been buying on eBay for several years so not a rookie. Also weird since order was from over a 2 months ago and now wondering about it.
23 comments
boomersbiz46
·1 year agoI list a lot of glassware as "Choice". That means choice of 1 item out of 5 or 10 available. I clearly state this in my title and further describe it in the description. I do this to get rid of things and to help out the garage sale crowd that want items under 10.00. I also do this as with china and glassware, as most people only are looking for a replacement piece not an entire set. I also list jewelry this way. Always ends up being cancelled as they think the for ex, that 6.95 is for all the items in the picture..I have found that most people don't read the listing, they just look at the picture and assume that 6.95 is for the entire lot. So then they cancel. It's a pain but I do sell a lot of single items that way for a reasonable price. So far no one has gotten angry with me thank goodness.
wastingtime101
·1 year agoOh man, you've got that set up all wrong.
Take item: 146528516006
Photo should depict ONE plate, then you set the quantity to the number available. When buyer wants to purchase more than one, then enter the quantity they want and can check out.
I strongly suggest fixing your listings @boomersbiz46 .
ellenshideout
OP1 year agoHappy to say the buyer finally closed this very early this morning. Sent me a nasty message right before closing doing so which was like ouch.
Called me disgusting for not caving in to his demands. Some people you can never please. Said I was burning him and compared it to being beaten.
Just glad it is closed now. And can enjoy my days off from school.
an-57470
·1 year agoIf you have not already, block. Be sure to tick the box that blocks future communication.
Jot down buyer’s address. Be aware of future purchases from new accounts. Check to make sure it is not your buyer circumventing the BBL to get retribution.
ellenshideout
OP1 year agoThank you for the tip about writing down address. I had not thought about that one.
chapeau-noir
·1 year agoPoor widdle baby has a sad now? Awwwww...poor him. He probably plays this game on other sellers, too, and throws similar tantrums when they don't cave.
fashunu4eeuh
·1 year agoBelow is the policy regarding how to handle a Money Back Guarantee claim which is what this is. How you respond and when is important. Good luck.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
wastingtime101
·1 year agoExcept it may not be. Signs point to this being past the MBG window @fashunu4eeuh .
reallynicestamps
·1 year ago"I regret you are unhappy with your purchase. Please return it for a refund."
Rinse.
Repeat.
12345jamesstamps
·1 year agoWhat did the photo(s) of the item(s) show?
Was it 2 or 30?
A buyer will expect what is shown in a photo(s) whether it's 2 or 30.
We have a few buyers who can't read or don't understand English so always go by what a photos(s) shows.
grand-and-glorious-purpose
·1 year agoReport, BBL, accept return and refund when appropriate.
There is nothing to gain by contacting a buyer this confused about ebay or words or life.
wastingtime101
·1 year agoOver 2 months ago is past eBay's Money Back Guarantee window. You have the option of not responding and blocking.
You could also send a reply about the catalog number.
What was the item number? Was only a single note pictured or did you have a pic of multiples?
ellenshideout
OP1 year agoBut I was just reading the message and it says buyer could ask eBay to step in and still get the money back. Order was from 2-14. No option to do anything but accept refund. They also bought other items and are trying to get back money for those also, which adds to my suspicion.
The listing shows one banknote.
wastingtime101
·1 year agoYou said the buyer sent a message. You did not say eBay sent a message because the buyer opened a claim.
Copy/paste the exact wording (remove buyer ID). Also need the exact subject line of the message.
ellenshideout
OP1 year agoYes, sorry about that. This is what they wrote for the claim. Very tired and under the weather.
wastingtime101
·1 year agoBut what about the message from eBay in your eBay messages or in your email - that's what I asked about above.
Copy/paste the exact wording (remove buyer ID). Also need the exact subject line of the message.
Do you have tracking confirming delivery and what was the delivery date?
Basically, if you have tracking confirming delivery more than 30 days ago and the message subject line says "return requested" then the buyer is past their MBG window. If it says "return approved" then the MBG window is still open.
ellenshideout
OP1 year agoNow I got it. eBay let them do this since he is claiming not as described when it was.
Reread their original email and that is upsetting since it was not that. Went back and found their feedback from almost two months ago and was very positive. Fishier then a fish market. Feedback is horrible oy 92.2%!
albertabrightalberta
·1 year agoThis caught my eye. If the buyer has feedback <100%, that means he/she is also a seller.
Did you happen to look at their listings to see if they tried to flip your item? It's possible that they want to return because they couldn't sell it at a profit.
reallynicestamps
·1 year agoOrder was from 2-14.
When was delivery? The buyer has 30 days from DELIVERY for a Claim.
Even if the buyer loses the Claim, they can still go to their credit card for a chargeback for up to 180 days from payment, depending on the card policy.
"I regret you are unhappy with your purchase. Please return it for a refund."
‎
"I regret you are unhappy with your purchase. Please return it for a refund."
"I regret you are unhappy with your purchase. Please return it for a refund."
ellenshideout
OP1 year agoDelivery was 2-21.
They are trying to get around that this way they can make me pay for the return shipping. Listing clearly states returns allowed but BUYER pays for return shipping.
Pictures show one banknote so they should have known. Been on eBay 11 1/2 years so they should know this.
wastingtime101
·1 year agoThen it is past the MBG window. You do not need to respond to the claim. You can ignore it and let it time out.
The message says the buyer can ask eBay to step in even though they can't. It's misleading. As long as it was a "request" and did not say "approved" - and it should say request since it's more than 30 days past delivery - then the MBG does not apply.
The buyer has no recourse through eBay. Although, as someone else mentioned above, that will not stop the buyer from going to their credit card to file a dispute.
My advice is this:
As long as your listing showed a photo of only one item, I would go to the return request, click the link to send the buyer a message (through the return request) and mention that was the catalog number and maybe even mention he previously left positive feedback. You could also tell him even though you have a 30 day return policy, he's welcome to ship the item back if he's unhappy with his purchase and include your return address. Then, if he returns, refund him and resell.
ellenshideout
OP1 year agoDid this exact thing. And his response was I am lying and listing was for 15 pieces even though one banknote was shown. Even after explaining the situation he refuses to believe he got it wrong. Not responding to that email but did report them to eBay for their behavior.
grand-and-glorious-purpose
·1 year agoRefer back to what I said.