How to resolve wrong item sent to buyers?

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I messed up big time and I am panicking because I don't know what to do. I mixed up shipping labels on two packages and sent them to the opposite people. I had one buyer receive the package and send me a message showing that he got the wrong item. The other buyer hasn't received his package yet. The problem is I posted the cheaper shipping label on the bigger box so I think that buyer is going to get charged for incorrect weight and measurements.

I am at a loss on what to do here. Please help me out, how do I fix this? DO I have the buyers open a return to get the items back? Do I print return labels elsewhere and send them to them?

depave-13

518 View listings

Posted 4 years ago·Last reply 2 years ago

3 comments

kh-jean

·2 years ago

0 View listings

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.

inhawaii

·2 years ago

Ebay's most handsome seller.4976 View listings

Apologize.

Have each buyer send you back the wrong item.

Apologize again.

Send each buyer the right item.

Apologize again.

Depending on the cost of the items and you're generosity level,

sometimes I will refund each buyer in full an still send them their items.

hol5725

·2 years ago

33 View listings

I orderd EMUAID S1554880N. but it did not get diveredly to my house. I receive a different paceage. Please let me know so i can send the package to ebay so I can get my package

Please send me a email on what to do next.

Thank you