How to resolve undeliverable address | Selling

nogaboga · 2025-03-15T13:13:02.737000Z

Buyer opened a request. Package is on its way back to me. Buyer sent a new delivery address. Funds are on hold. Buyer paid for original shipping. How do I make buyer pay for the new shipping label? I read through every page in the eBay help pages, but the only action I would like to take - ask eBay to step in - is not available to me anywhere. If I try to refund the buyer, shipping cost gets refunded too automatically, and I donâ€™t think I should be paying those. How do I solve this?Thanks!

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How to resolve undeliverable address | Selling | eBay Community