How to remove negative feedback on eBay without contacting buyers
Summary: kattroll seeks advice on handling negative eBay feedback without contacting the buyer, specifically under what conditions eBay might remove such feedback automatically. mam98031 suggests requesting feedback removal through eBay's system and clarifies misunderstanding return claims. dryophelia advises working with the buyer or offering a refund for good customer service. Participants discuss whether a negative feedback situation was handled appropriately, with a focus on misunderstanding around 'not as described' claims, and varying opinions on if communication with the buyer was effective or necessary.
I'm looking for ways to address negative feedback on eBay without reaching out to the buyer. I understand there are certain conditions under which eBay might remove feedback automatically, such as false claims, issues beyond control, or if a buyer violates policies. For those who've faced similar challenges, what strategies or experiences can you share regarding working with eBay's feedback removal policies? Any insights on navigating their automated systems effectively would be appreciated. Feel free to share your thoughts and experiences!
luckythewinner
·3 weeks ago · EditedWhat are the specific circumstance and the specific grounds that you want this negatives removed?
If a buyer is claiming the item was "not as described" and you say it is a false claim, eBay has no way to verify that is the case. Sellers who try to hang their hat on that hook are usually disapponted.
rosemary6525
·3 weeks agoit sux to get NEG FB on cheap junk but if they opened up a NAD case u should have immediately sent them return label and be nice and HOPE they do not leave NEG FB Ebay ain't gonna remove this, it is there next year
albertabrightalberta
·3 weeks ago@kattroll
Although you have a return policy that allows returns with the buyer paying return shipping, your buyer's complaints (on both negs) were that the items weren't as described and in NAD (not as described) claims, YOU, the seller have to supply and pay for return shipping.
When the buyer contacted you, did you tell the buyer to open a NAD claim for return?
It doesn't sound like the buyer opened the correct type of return but it also sounds like your handling of the complaint wasn't appropriate.
janet9988
·3 weeks agoWhat did the buyer do wrong here?
gurlcat
·3 weeks agoBlaming the seller for their own incompetence, is how I read it. But it's hard to tell for certain.
kandf_vintage_finds
·3 weeks ago · EditedI believe that I've received a total of 2, maybe 3 negative feedbacks over the years. I do not reach out or reply. I immediately block and move on. (Obviously in my mind I did not deserve these)
Sorry you received 2 red donuts for 6 dollar items. Ouch!
gurlcat
·3 weeks agoWhat did this buyer claim was "untrue" about your description of these 2 necklaces? And did she just write to you to complain, or did she actually file remorse returns on them, but didn't think she should have to pay for the return shipping?
These^ questions aren't just my curiosity; the answers would be useful to offer you advice on what to do.
dbmm-media
·3 weeks agoappears you have rightly earned those donuts
gurlcat
·3 weeks agoWhy do you say that? If the buyer had actually filed Item Not As Described returns, there is no way the seller could refuse them. And they can't get return labels by simply writing a message to the seller; there must be an official case filed. So to me it sounds like the buyer doesn't know how to use eBay and is blaming the seller for it.
dbmm-media
·3 weeks ago · Editeditems were inad according to the buyer. seller should not have stonewalled her.
soh.maryl
·3 weeks agoNo, the items were NAD, not as described. The buyer DID receive them; therefore, item not received would have been the wrong kind of case to open.
gurlcat
·3 weeks ago"inad" and "NAD" are the same thing ("item not as described" = "Not As Described").
I don't know why you're bringing up "item not received." Nobody said that.
dryophelia
·3 weeks ago@kattroll
Looking at the feedback, it does not qualify for removal. Because of that, your only option is to work with the buyer.
IMO, with the value of these two pieces, and my focus on feedback, I would refund the buyer in full without requiring a return.
Good customer service isn't about not having issues with buyers, but how we handle them when they arise.
~Ophelia
mam98031
·3 weeks agoHere is the link to the Seller Help screen where you can request the FB removal.
If your buyer filed for Return Claim and selected a Buyer Remorse Reason, they likely don't understand that the return shipping is on them.
If the buyer filed the Return Claim and it is for any other reason, you are still responsible to provide them a return shipping label, no matter if in messages they said something different. This is driven by how the return was filed.
Why not reach out to them and explain this. It appears, if true, the buyer doesn't feel you are responding.