How to get an unfair negative feedback score removed? | Selling

alvinmacksportscards · 2025-06-30T20:54:21.099000Z

Hello, Recently I had a buyer purchase a jersey from me that they ended up being unhappy with. They called me a scammer & other not so nice things so instead of fighting a headache I just initiated a return. After I accepted the return, I tried to get more information from the buyer as to what about the item didn't match the description. They would not answer and instead continued their name calling. They returned the same item....but in a clear plastic bag that had holes in it. Then they left a nasty review with a negative feedback score. So I have tried going through eBay support multiple ways but all they would do was remove the buyer's comments....which removed my comment to their feedback as well. They keep refusing to remove the score itself because it's a "reflection of the buyer's experience." In what way is that fair to a seller when I didn't do anything wrong? When asked why they were not happy with the item, the buyer deflected and never answered. They received their money back. To me this feels like buyer's remorse.Does anyone have any tips on how to get this score removed or who to contact? This is such garbage that buyers can pull this crap with out and repercussion.Thank you!

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How to get an unfair negative feedback score removed? | Selling | eBay Community