How to charge a buyer extra for reshipping?
For example I had a package that was rejected by a forwarder for some reason. It's a large item and i'd like the buyer to pay for shipping again if they want me to ship it again. Is there any way to do this on e-Bay or do I just need to cancel the order?
39 comments
downunder-61
·3 years ago@toytrekker
Whoa, OP, if you managed to fight your way through all the off topic stuff, and back and forwards that derailed this thread, I hope you found what you needed.
mam98013 advice was sound, and don't let anyone put you off, most buyers and sellers are infact honorable.
ebeths_eclectic_collectibles
·3 years agoJust curious was the package returned to you because you inputted incorrect dimensions on your listing. That definitely could make a difference on who pays for reshipment
mam98031
·3 years agoThe OP said "...was rejected by a forwarder for some reason..."
stainlessenginecovers
·3 years agoIf it was rejected once, it will be rejected again.
Is it going through EIS or a Forwarder? If EIS, there are size maximums; you also have to be sure the item shows the correct size/weight.
If a forwarder, they all have their 'own' rules, which you won't know so again- if they 'rejected once'; they'll just reject again.
dbfolks166mt
·3 years agoBy forwarder do you mean a freight forwarder or some other type of forwarder? If the FF refused the package or it was not deliverable to them something is amiss. Simply asking the buyer to pay for the shipping again may not resolve the issue until you know for sure why it was refused the first time.
I would cancel the order since you have the item back. Contact the buyer and let them know that the package was returned due to refusal by the forwarder. If the forwarder refused the package then they are not covered by the MBG and you are not obligated to refund but doing so - the cost of the shipping and fees would be the ethical thing to do.
toytrekker
OP3 years agoThanks everyone for the replies. I agree I will close out the sale. Contact the buyer if they'd like to purchase it again. I will not charge the buyer extra either. Cost of doing business i'll eat the costs this time.
dqdistribution
·3 years agoIf you want to give total reimbursement (including shipping) you can cancel for 'issue with buyers address'.
Typically you never use 'cancel' if you already shipped because it doesn't let you reclaim the shipping cost with a partial refund.
But if you want to give full refund and just have him buy it again, then I'd just cancel the sale.
mam98031
·3 years ago@toytrekker
NO, do not Cancel the transaction. The transaction exist and should continue to exist. You do NOT have to cancel the transaction to issue a refund in full or in part.
dqdistribution
·3 years agoI don't know why you quoted me that. There is no reason not to cancel the transaction if he plans on refunding on the original order in its entirety.
The only real reason you wouldn't cancel after shipment is if you have an intention to collect for the shipping expenses.
I guess if you are desperate to hit your TRS 100 quota.
mam98031
·3 years agoI simply responded to what you said. There is no reason to go to the extra step to cancel a transaction that actually shipped and was returned. It is a valid transaction that actually happened.
AS for TRS quota, not sure what that has to do with anything, but a cancelled transaction won't affect it as far as I know. It hasn't in the past, but things change around here fast, so maybe it does now. Not sure it is anything to be concerned about. I know I'm not. I've been TRS since the day the program was introduced.
dqdistribution
·3 years agoI guess being a TRS doesn't require you to have at least 100 transactions.
Cancelled sells don't count towards the TRS requirement, which is why I said if the seller was desperate for transactions I guess he shouldn't cancel. I don't feel you understood the meaning here, but if you look at your seller level page you can see what I'm talking about.
Actually, it's not an extra step. It's easier to cancel a transaction with 'Issue to Buyers address' than it is to do a manual refund. So this whole 'extra step' is nonsense.
Also if the buyer becomes disgruntled in the future, cancelled sales actually help limit negative feedback.
mam98031
·3 years ago@toytrekker
There is no reason to eat any costs. If you are going to refund the buyer, simply refund them less your shipping and Ebay fees on the shipping amount plus 30 cents.
There are times when we have to accept losing money on a transaction, this is not one of them. There is no reason to lose money, just break even.
12345jamesstamps
·3 years agoI know you are asking how to charge for reshipping. I do get items returned to me. I won't reship anything because I do not want it returned the second time. There is usually something that will be written on package why it was not returned....as well as in the tracking information. I think I had an item returned to me due to it being someone at a post office....not sure which one...didn't recognize a country. It was one of those new Soviet Bloc Countries. I know it was a country. I re-handed it to a clerk at the post office and told them to re-mail it. They did. Did not cost me any more postage. I just re-handed the same piece that was returned to me.
mam98031
·3 years agoI agree with @kensgiftshop . The easiest way is to invoice the buyer through PayPal.
There are a couple things you need to know and understand before proceeding with this.
First, Email your buyer. Let them know you have the package back and what the reason is that you got it back. Then ask them if they want a refund for the product [but not the shipping] or would they prefer that you reship to an updated address? Buyer choice.
If they choose for you to reship the item, let them know you will send them an invoice through PayPal, so they will get the email from PayPal. They should pay from that invoice and make sure they give you an updated ship to address.
Now here is a really important thing to remember to do. When your buyer pays you, print your new shipping label through PAYPAL. Do NOT print it from Ebay and the transaction. If you do that you overwrite the previous tracking info which you do not want to lose those details in Ebay. Plus you would be dinged for a late shipment because of the re-shipment and the address would be the same to ship to, which is an issue. And you do NOT want to change the address in Ebay.
So you just simply print the label in PayPal. Easy.
dqdistribution
·3 years agoOkay, and how does eBays MBG work based on the time table? Because if you leave the original tracking in the system, you are NOT giving your buyer the 30 days protection from delivery.
I think this is unfair, but that's me.
mam98031
·3 years agoThey lost their MBG protection when the address they gave you would not accept the package.
So now you need to protect yourself. Do NOT issue another label off the original transaction. You will hurt yourself doing that.
dqdistribution
·3 years agoThey did lose it that's correct, that's why you partially refund the money.
So you are saying you should be able to just send them a product charging them more money and it could be completely defective?
That's abusive, but go ahead and support abusive behavior.
Heck, I should just have them reject and then switch out for a defective product and be like 'You lost your protection when it got rejected' and made me reship it. 😂
mam98031
·3 years agoIt is true. If they file and INR, the seller will win because of what happened.
They can't or shouldn't file an INAD as they don't have anything to return because they didn't receive it. Therefore the seller would win the INAD.
Now I agree with you that if the seller is not going to find out if the buyer wants the item reshipped that they should refund the buyer less any non recoverable fees the seller had to pay. However Ebay does not force a seller to do this, it is simply the right thing to do IMHO.
If a buyer rejects a shipment for anything other than Postage due or damage to the packaging, they lose their buyer protection, as it counts as the item being received.
If you want to be a dishonest seller, you can do as you suggest if you can get a buyer to play.
dqdistribution
·3 years agoWhat I don't think you are understanding is that by following your route it opens up much more abusive behavior.
Yes, the seller will win INR because it was rejected outside of postage due reason.
I'm well aware of how the policies work.
But if I send a brand new iphone, and for some reason it gets rejected (I've had this at the UPS store, where they refused a package for no valid reason other than minimum wage employees not knowing how to do their job)
Now according to eBay my buyer has lost their protections. They message me and still want the item. Okay? Send me shipping costs to my Paypal and I will send it back to them. But before I send it back to them (Because I know I have proof they voided their MBG by refused shipment) I go ahead and package up a Defective returned phone.
Now I got more money, and sent them a defective product. If they try and file an INAD, or a INR, I will gladly show that they voided their MBG.
Massive win for sellers.
mam98031
·3 years agoI understand just fine. I've been selling here for about 24 years. This isn't a new subject nor is it something that I haven't personally handled. What I told you before is the truth. And yes Sellers could misbehave in these situations by keeping all the money. I choose to believe that most sellers are honest just like most buyers are. I believe most sellers will refund the buyer without Ebay forcing them to do so because they are honest. They just keep what it cost them to ship the item originally plus any non refundable fees.
To me that seem fair and that is what I have always done over the years when the buyer doesn't want the item reshipped.
Yes if you choose to be a dishonest seller, this would be an opportunity for you. I just don't think most sellers see it that way.
kensgiftshop
·3 years agoAsk them for their Pay Pal email and send an invoice through there or set up a listing for the shipping and the buyer can pay through it.
dqdistribution
·3 years agoDO NOT CANCEL the sale.
How I would personally handle this is apologize to customer that you will have to issue a partial refund because the package was rejected and if they still want it they will have to purchase again.
Then what you do is go to the order details and go to 'refund'. You issue a partial refund (Deduct the cost for shipping).
Then they will repurchase and pay for the shipping again so you collected the original shipping plus charge for the new shipping.
The reason I do this is because eBay is annoying for me dealing with multiple trackings. The original order is already tainted with tracking that got rejected. The new order will have the fresh tracking associated with it.
If it was UPS, you will be charged a return shipping cost so if you paid 10 dollars for shipping, I would deduct 20 dollars from partial refund.
I believe USPS provides free return shipping on rejected packages.
I have no clue about FedEx, I never use them.
rosszonebricks
·3 years agoThis is basically how I'd do it.
They want it again, they can buy it again. Fully close out the former sale 'by the books', by refunding deducting original shipping.
I strongly disagree with anyone just saying 'ask them to Venmo or Paypal you':
1) That's 'taking it off eBay' which is a violation of eBay policy and could compromise your seller account.
2) Now you both have each other's 'real email' address, which could open you up to fake 'you got paid' emails, and you both probably don't want to expose private info like that, especially for a financial app like Venmo or PayPal.
dqdistribution
·3 years agoCompletely agree, other methods open up abuse that goes both ways.
Buyers could also open up CC chargebacks show screen shots of the order, and the tracking showing 'refused'.
Unlike eBay's MBG, CC's are perfectly fine reversing transactions with tracking showing 'refused'.
Buyer will most likely win at the cost of just reshipment costs on Paypal.
mam98031
·3 years agoWhile it would be nice to be able to avoid abuse on this site and others too, it just isn't possible. Sometimes the members have to respond / react in a moral way without being forced to do so. I don't think most people have to be forced to do what is right.
Many of us have complained that Ebay micro manages its sellers. We say we know what is right and wrong. Allow us to be able to take care of our own customers. I don't need the MBG to tell me what is right and what is wrong when servicing my customers. I have always done right by my customers as do most sellers.
dqdistribution
·3 years agoBased on my experiences, the majority of sellers I have problems with have all been people who lie and think they can take advantage of me.
Tricks start out with - Sellers asking to close return because they can't issue a refund without it. (Could be true, but not going to remove my ability to get refunded if its a lie)
Sellers telling me I'm not eligible for a return because 30 days has passed even though I opened the return prior to 30 days but they go based on the time they respond (intentionally waiting to respond past 30 days).
Sellers who try and trick me to ship to addresses over seas (Israel/Thailand) while the item location was in the US.
Sellers sending items to invalid addresses with the same zip code.
Sellers giving QR Code return for Kohl's that has no tracking and way to prove item was dropped off.
The majority of sellers I deal with are abusive and liars.
Honest sellers and buyers should always use the appropriate methods to increase safety. Feel free for you to make personal judgement of riskier behavior, but I just don't feel that is great to suggest to buyers and sellers who might not understand the risk they are taking by doing it.
mam98031
·3 years agoThere really isn't much more that I can share with you. At least not that you would believe. I respect that your experience has taught you differently in the past year than I've had in the past 24. Your experiences are important.
There will always be dishonest people in the world. Fortunately on this site, misbehaving sellers will usually get weeded out pretty quickly, but they do exist here, at least for a time.
You are now bringing up things that this thread is not about. I'd be happy to discuss those with you if you want to open up a new thread so we don't hijack this thread on subjects not intended.
I can offer info on each one of those situations. If you don't know how to start a thread, just ask.
dqdistribution
·3 years agoSince eBay's creation.
The amount of eBay accounts I've had is quite extensive.
Heck, I remember selling Diablo II items on eBay back I'd say 2000.
Game CD key business for awhile, before eBay cracked down on that.
I sold reconfigured/IRCD servers/eggdrop shells, way back when IRC was actually a thing.
So please don't make an assumption that my experience is based in the past year.
yuncreations
·3 years agoI asked this to an ebay rep once and they said you just ask the buyer to pay through venmo or paypal. No way to do it on ebay,
.
luxgoods
·3 years agoI had this exact same thing happen last week. After jumping through hoops and Finally speaking with a customer service rep who could barley speak english, he told me to send the buyer an e-mail requesting a paypal payment for the postage. I have sent three requests so it looks like I am going to cancel the order as described above.