how to cancel a buy it now after it sold
A buyer bought an item from me knowing the price was an error and cheaper than it should have been?
20 comments
A buyer bought an item from me knowing the price was an error and cheaper than it should have been?
buyselljack2016
·1 year agoSuch a beatdown. I know little about coins, but chances are from what little that I do know, I suspect there was a real good chance that the buyer should have suspected (knew) " listing error" at that price from an experienced coin seller.
But yes, seller error. Seller has to do the right thing or take the hit.
fashunu4eeuh
·1 year agoHow to cancel? Wrong question. Why cancel is a more appropriate concern. A conscientious seller would not.
Failing to honor the price is a poor strategy. It fixes only your issue, ignoring the contractual obligation you have to the transaction and the buyer.
eBay considers seller-initiated cancellations a serious infraction and it penalizes sellers harshly for it. It damages the platform, which hurts us all when the buyer withdraws his support of the site due to a BBE. Overall, eBay has been coming down hard on sellers who cause bad buying experiences.
A responsible seller takes the loss because the mistake was not the buyer’s.
albertabrightalberta
·1 year agoIf I were the buyer, I'd see a 22/24K feedback seller (nearly all of the feedback as a seller) with a 25 history and assume the seller knows what they're doing and knows to proofread before hitting submit.
I'd send it to the buyer at the price YOU listed and never make that mistake again. In the long run, it's a cheap education.
lux.ra_14
·1 year agoIt's always best to eat your own mistakes.
They don't taste good or go down easy, but it's better than making buyers pay for your errors.
janet9988
·1 year agoAnother thought is that why would the buyer even think you made an error.
Your member name is bargainbasement101.... I would assume you mean that with your pricing.
mam98031
·1 year agoIf you knew the price was wrong, why didn't you immediately correct it upon discovery?
For the buyer to know it was an incorrect price, you would have had to of told them that before they purchased the item. So you had the time between to fix the price. Not sure I understand how or why this happened.
simba6
·1 year agoHow gosh. Some buyers................... Just how were they supposed to know that about the price?
You can't cancel. You could ask the buyer to. If you refuse to sell, you will receive a serious NPS strike and might also get poor feedback.
I suggest you just ship when it's paid for and take better care next time.
luckythewinner
·1 year agoYour buyer paid the price you set. This was 100% your mistake, and trying to make yourself out to somehow be the victim is unbecoming.
mtgraves7984
·1 year agohow to cancel a buy it now after it sold
@bargainbasement101
To answer your question: Orders/Awaiting shipment (probably) -or- Awaiting payment (doubtfully) and use the drop-down menu to 'Cancel' the order, honestly citing 'Out of stock/Item no longer available'.
You will, of course, take a seller defect for it ^^^, but if you can hold OOS cancellations to only two per year, you won't suffer. I didn't run the math, but I'd worry how low your feedback will go (below your current 98.5%) should the buyer leave a red... those are worn for a year. Oh... and consider holding up on a relist, since you're out of stock.
Were it me, I'd ship it and call it lesson learned. Good luck, however you allow it to play out.
12345jamesstamps
·1 year agoMight be missing some of the story...an experienced seller with so many feedbacks doesn't know what to do?
janet9988
·1 year agoDidn't YOU know that you listed it at that cheaper price when you entered the amount and double checked your listing over before committing to list it?
fern*wood
·1 year agoUnless you just took over this account from someone else, it shows you have over 24 thousand feedbacks as a seller, so I'm hesitant to respond to your question. I feel you must know the answer, but might be looking for a way out that doesn't sting and we know there really isn't one.
inhawaii
·1 year agoThe nerve of that buyer, buying something from you "knowing" the price was an error!
You made a mistake on the price and you're blaming the buyer? Oh boy.
roccotacodad54
·1 year ago"A buyer bought an item from me knowing the price was an error and cheaper than it should have been?"
I just wonder how you are able to read the buyers mind?
Please share your technique so we can all learn to read other peoples minds.....................
theteamsetguy
·1 year ago@roccotacodad54 ,
The seller probably has ESP.
stainlessenginecovers
·1 year agoI have ESPN; does that mean I'm even better?
theteamsetguy
·1 year ago@stainlessenginecovers ,
Good question. I can’t tell you since I don’t have either.
reallynicestamps
·1 year agoIf you make a mistake you own the mistake.
That's what grownups do.
You have to be at least 18 to sell on eBay.
You can take the loss and ship.
Or.
You can cancel the sale as Out of Stock, and take the Defect and possible negative feedback.
Your choice as an adult.
mooncat_watches
·1 year agoIn addition to what @kensgiftshop I would possibly offer a discount on future purchases to mitigate any negative action the buyer may take.
I take it this was for the 2011 American Silver Eagle?
kensgiftshop
·1 year agoYou would have to cancel the order as out of stock and take a defect and maybe negative feedback.