How is Package protection works?
Hi , buyer received damaged package. What I should to do?
How this package protection works?
Your package is covered against loss or damage of up to $30
Ania
3 comments
Hi , buyer received damaged package. What I should to do?
How this package protection works?
Ania
12345jamesstamps
·1 year agocovered against missing package...sometimes
'covers against damage'...usually never ever
Selling breakable items is a big risk unfortunately and it goes with the territory.
Buyer can show photos...which if there is damage from packing that is a refund and / or return item for a refund in an open claim...but who would want broken items returned?
kensgiftshop
·1 year agoAsk the buyer for a few pictures of the item and package, then refund the buyer.
Have the buyer hang on to the item and package so it can be inspected.
You file a claim with the carrier.
inhawaii
·1 year agoDamaged package ... or is the item damaged?
If the item is damaged, have the buyer request a return though ebay.
Accept the return.
Pay for return shipping.
When you get the item back, refund the buyer.
It is up to YOU to file a claim with the carrier.