How do you feel/deal with buyers wanting their discounts after the fact?
I'm not talking about buyers who receive their item and try to swindle partial refunds with the threat of return or whining about fake damage or whatever scammy things.
Primarily...How do you feel and/or deal with buyers who make a purchase not using a seller initiated discount offer, but come back wanting it after the fact.
-I've had buyers who have been in back & forth offer negotiations with me and clicked "Buy It Now" which sometimes made it clear to me they didn't know any better that they needed to accept my offer. Those people usually ACCUSE ME OF CHANGING THE PRICE.... sadly they're usually older and don't know what they are doing on the computer.
-There are also buyers who purchase an item, and come back afterwards and directly say or indirectly make clear they DIDNT SEE the discount offer prior to purchase. I've had buyers say "I didn't see it and didn't see my email". I had someone today say "i received this offer but it didnt get applied'. The latter person (received but not applied) i know never even saw the offer because according to records they purchased the item within 28 seconds or less of receiving offer, no way they saw offer and were inspired to purchase.
To me, if it's clear the buyer meant to accept the discount, I'll happily oblige but politely inform them they NEED to click accept on those offers.
How do you feel about buyers who NEVER SAW the discount, purchased the item anyway, then come back AFTER they see the discount wanting or demanding to apply it? That's like going to the grocery store, buying stuff, going home. Next day clipping coupons from that next days newspaper and walking back into the store demanding it be applied to your previous days purchase. Sure that may work some places but come on man. Am I right?
luckythewinner
·2 years ago-I've had buyers who have been in back & forth offer negotiations with me and clicked "Buy It Now" which sometimes made it clear to me they didn't know any better that they needed to accept my offer. Those people usually ACCUSE ME OF CHANGING THE PRICE.... sadly they're usually older and don't know what they are doing on the computer.
In this case, why would be upset and not just honor the offer you knew they received?
-There are also buyers who purchase an item, and come back afterwards and directly say or indirectly make clear they DIDNT SEE the discount offer prior to purchase. I've had buyers say "I didn't see it and didn't see my email". I had someone today say "i received this offer but it didnt get applied'. The latter person (received but not applied) i know never even saw the offer because according to records they purchased the item within 28 seconds or less of receiving offer, no way they saw offer and were inspired to purchase.
Again, why would be upset and not just honor the offer you knew they received?
ajs_coins_and_alchemy
OP2 years agoI guess everyone took this question as, do you give the discount or not. I suppose that's a valid question to answer.... I expected everyone to go a step further but maybe I didn't ask it. I suppose I didn't want to influence responses initially.
Do you inform them that offers needed to be accepted for them to apply? Do you use it at all as a "teaching moment"? Do you give some back-bending customer service response taking the blame? Do you blame EBay? I presume you respond with something other than just the partial refund alone.
One thing I've seen a lot is blaming EBay which does get quite humorous... I've seen so many sellers blaming EBay these days for things that are either the buyers fault or the sellers fault. One seller recently sent me an invoice, they marked the shipping wrong. They then demanded I pay them the correct shipping via PayPal and blamed EBay for the error that EBay messed with the invoice. Yeah, couldn't possibly be that the seller marked the invoice "free shipping" by mistake... it wasn't an EBay calculated shipping error...it was a charged vs free shipping error... highly doubt ebay meddled in that.
toomuchstuffagain35
·2 years agoFor some reason some buyers seem to have difficulty accepting offers sent and locating invoices to pay.
I've sent offers AND also invoice for combined shipping only to get messages from the buyer that they can't find where to accept the offer or find the invoice.
I can't see what they see at their end so it's difficult to advise them.
Usually after a few messages back and forth, or in the cases of combined shipping resending an invoice, we finally get there.
ajs_coins_and_alchemy
OP2 years agoFair enough points and completely agreed. I do extend the discounts and offer the partial refunds regardless and did not mean to imply that I don't. I just wanted to see people's responses.
I do get very annoyed with the buyers who act extremely entitled or accuse me of not applying the discount as if I swindled them somehow when everything is 100% in their own control/power and it was their actions. Even long time EBayers have tried this move. If you're clearly a new or infrequent buyer, I get it, but like long time EBayers with 500+, 1000+, feedbacks, just be straight and say "hey, I didn't see the discount or coupon ahead of time, can I get it applied, please?" I think that's my rub here. The ones that should know better, or do know better, and are trying to not only get the discount but do it in a rude, disrespectful & dishonest way.
Those are the kinds of buyers that make me stop and think, do I want THEM as repeat buyers?
On another note, I had a buyer yesterday make me a ridiculous offer on an extremely fair priced item w/o offers enabled. Messaged me a number, it was nearly half off the item. Not accepting offers on the item, already objectively speaking "priced to move". So decline the messaged offer. Whole thing rubbed me the wrong way. BBL crossed my mind for a second but before I could even think my next thought, same buyer paid full price for the item. Not to say I would've BBL-ed this person, but I sure have BBL-ed some like this, usually because they began to harass me after their insulting offers.
There are definitely buyers I can afford to live without. I think most of us feel that way in some way or another. The question is where do we draw that line? (Always a personal decision, no one can decide that for someone else). Not saying I'll block buyers who want after the fact discounts, but not going to say it doesnt cross my mind if they get pretty rude about it.
khetzel
·2 years agoI'm not sure, but I would say it is possible. Then mistakenly clicked BIN instead of accept offer.
Maybe not probable but possible unless the 28 second time lapse was in the other direction.
I don't know how the current kids think but an accomodating seller I feel gave me even a tiny bit of special treatment gives me a warm fuzzy feeling and possibly repeat business.
mam98031
·2 years agoAS long as they are repeat offenders, I would extend the discount and send them the refund. It is great now that Ebay gives us FVF refunds on partial refunds. So it will just cost you a few moments of your time, but it may gain you a repeat buyer.
12345jamesstamps
·2 years agoWe had the same thought at the same time: "repeat buyer".
12345jamesstamps
·2 years agoI am not sure what your business plan is.
Mine is repeat buyers. I sell mainly the same item category.
It looks like you do too.
Check your buyers feedback as to what they buy. If its coins like you sell...obviously they are buying coins all the time. I would want that buyer looking at my items all the time.
Would I do discounts?...future discounts....maybe something for free...yes.
I have no problem doing a partial refund...I want repeat buyers and nice feedback.
I am not looking for one time buyers. I would go above and beyond to please a present and past buyer.
jscar59
·2 years agoGive a partial refund (discount amount) you will get your fees credited to you....then move on.
ten_o_nine
·2 years agoWhat difference does it make?