How do you deal with it
I had 100% feedback and sold a collector lighter we did test it and it has instructions on purging it and such if you have trouble with it. This is a $70 ligher. I was nice to the buyer and took a low ball offer since I have just started selling on ebay again after a few years and even back then I just sold one or two items.
Well I get message that it doesnt work but even though my listings say no returns, I tell him no problem just send it back to me and once I have it back in hand I will issue you a refund. Well I get no answer back and then he posts a negative feedback on me. So I made remark telling him and others that can see I offered refund just send it back to me. And then filed for a revision because what else can I do? Give away free products and why would he want to keep it if it don't work? So because I had low ratings I have less then 300 he knew he could trash my ebay. I guess I am going to have to start selling only to those with higher amount of ratings I should have known better the guy had 4 ratings.
Also its a small lighter it was still in the package and only cost like $5 or $6 bucks to ship and he never even asked me to pay the shipping. I get the idea he wanted the lighter and his money back both.
blueeyeleo
OP2 years agoHe contacted me and let me know he got it working and would not be sending it back
jerseyboymusic
·2 years ago@blueeyeleo
If you, as a seller, "don't accept returns", it doesn't matter. The buyer needs to open a return request. Don't just say "send it back to me"
Anyone can correct me if I am wrong, but a buyer, to get a free return (without paying return shipping) will just claim "not as described". So if you "don't accept returns" and a buyer DOES open a return request, you will have to pay for the return shipping.
Best all around to set up a return policy where the buyer pays
fashunu4eeuh
·2 years agoHad a few thoughts, some a bit different than others so far.
First, I would not characterize an offer that is $13 less than its seller asking price of $90, as low-balling, particularly on an item that retailed for $69.99.
(Please note: While a discontinued collectible is likely to improve in value over time, it doesn’t always. This lighter’s value on the market has somewhat decreased from its retail price. Checking historical sales, i found this same lighter has sold for amounts between a low of $14.99 in 2016, to a high of $52.00 in 2018. Therefore i would consider an offer of $77 to be a solid and fair amount.)
The buyer’s offer was freely accepted. It must have been suitable enough, at least on some level. Now it is described as an undesirable low-ball amount. It sounds as if the seller believes the buyer’s B.O. could be evidence of poor behavior, possible proof the buyer’s actions potentially bordered on victimization. There is no way to know or determine the buyer’s motives without a corresponding definitive act by the buyer.
â€â€¦I guess I am going to have to start selling only to those with higher amount of ratings I should have known better the guy had 4 ratings.â€
A feedback score is not a reliable measure of a trading partner’s value. It cannot aid in determining one’s character or motives. It certainly is not an indication of an undesirable or untrustworthy buyer (or seller). More information would be needed to know that.
A low feedback score on its own is not some kind of evidence of unsuitability (or worse—criminality). Avoiding those who have no buying history as a way to mitigate one’s risk as a seller could easily have the opposite effect.
Plus, the way eBay is set up makes a seller’s cancellation of sales after-the-fact a huge violation of policy. In actual practice, a seller-cancelled transaction is considered anathema by eBay, unless approved or requested by the buyer.
Knowing one’s risk tolerance can be an ongoing challenge for sellers . It is best to determine it prior to listing each item, since we eBay sellers bear all the liabilities in selling here. Buyers bear very little, if any.
I think it possible the buyer’s motives were questionable. But without more information, it is impossible to know with enough certainty to label his behavior. In that case, there is little harm in giving the buyer the benefit of the doubt, until he/she actually commits a breach of trust. And scammers always do.
albertabrightalberta
·2 years ago@blueeyeleo
I have a couple of questions/comments.
It doesn't sound like the buyer opened a return request.
1. You said: "Well I get message that it doesnt work but even though my listings say no returns, I tell him no problem just send it back to me and once I have it back in hand I will issue you a refund."
and
2. You said: "he never even asked me to pay the shipping."
If the lighter didn't work (whether he was lying about it or not, if you want the item back, you tell the buyer to open a request to return it. For NAD (not as described), you MUST pay for return shipping PLUS issue a full refund (including original shipping) upon receipt of the return. (This is even if you have a "no return" policy.)
It doesn't sound like you (or the buyer) followed the proper steps to handle the return in accordance with ebay policy.
blueeyeleo
OP2 years agoI am new to this and never had any issues and he got back with me today and is going to mail it back. So I will have him do the request return. I have never in. 20 years of being on ebay as a buyer even ever returned anything so did not know how it works
blueeyeleo
OP2 years agoI thought about messaging my other buyers making sure their product was as expected and arrived fine and ask them to please post feedback cause it would drive my percentage up. This here is the reason it took me so long to start selling.
ten_o_nine
·2 years ago@blueeyeleo
I guess I am going to have to start selling only to those with higher amount of ratings.
---------------------------------------------------
No, that will hurt sales more than help, many of my buyers have only one feedback, and from me, and non were scammers.
---------------------------------------------------------------------------
I was nice to the buyer and took a low ball offer
-------------------------------------------------------
That's the problem, low ball offers are not from high value customers, mostly troublemakers.
tobaccocardyahoo
·2 years agoSome of us refuse all low ball offers and block a buyer who makes a low ball offer because our experience is a low ball offer portends a problem transaction.
Consider whether your experience is the same as mine.
blueeyeleo
OP2 years agoBlocked one the other day he made a low ball offer I counter offered he came back with the offer I refused plus a penny I refused no counter offer and he offered it again with a penny I blocked him
4pawsup*
·2 years agoNew sellers are targets for the scam buyers. It could have been a competitor that wanted to knock you out before you get started. Or just a buyer who thought you were an easy target. Sorry this happened to you, try reaching out to the buyer asking for a feedback revision. If that does not work ask ebay for a feedback removal. Keep your chin up this to shall pass.
toomuchstuffagain35
·2 years agoNever send a FB revision unless the buyer has agreed to it.
You only get so many of those and you don't want to waste them.
4pawsup*
·2 years ago@toomuchstuffagain35 Never send a FB revision unless the buyer has agreed to it.
That is why i told them to reach out to the buyer and ask. I did not tell them to send i revision request.
You will not know if you do not ask.
toomuchstuffagain35
·2 years agoYes, but according to the OP they already sent one.
I just put it out there for future reference.
blueeyeleo
OP2 years agoToo late already did but it’s very important it dropped me down to 90% which a lot of people will pass over. So if things get too slow over it I may have to move my sales where I can sell them.
baantiques
·2 years agoI wouldn't worry too much about it. A potential buyer worthy of purchasing from you is going to see your reply and realize you just had a crazy. Just block them and continue business as usual.
broto_64
·2 years agoYes, also the "revisions" show up on that seller's feedback screen and they stay forever...
So a seller with many revisions (for those buyers who know to look for this bit of data) may actually lose a sale.
Just as well off in many cases, let the feedback stay because in a year it rolls off.
However, I have found it never hurts to open up a feedback removal request.
Worst they can do is deny it.
blueeyeleo
OP2 years agoHad a feeling this was a seller and almost didn’t take his offer heck I took his offer I was asking 89.99 and took the 76.99 he offered. I am beginning to think 💠am too nice for this lol
broto_64
·2 years agoHmmm...
I don't think that was too lowball, I had figured you took like a $25 offer on a $60 item or some such thing.
That said, you can always set it up so that it automatically declines offers below a certain dollar amount.
blueeyeleo
OP2 years agoAsked for revision and sent message that we could work it out with not reply. I have got to start listening to my gut feeling I had a odd feeling about this buyer
Unavailable member
·2 years agoOr maybe just a buyer that received a non-working lighter.
dbfolks166mt
·2 years agoIf you sell here long enough you will most likely have some of these issues, I have had my share and in the big scheme of things this one is minor and you did offer the buyer the option of returning the item. I am assuming they did not so maybe they were just phishing for a discount.
You just have to learn to take things in stride. The first thing to do is add this person to your BBL. Be glad it was not a scam of some type or that the buyer did not open a chargeback with their CC company for NAD.
blueeyeleo
OP2 years agoHard to take it in stride when it lowered my rating so much I bet my sales tank and they were just starting to kick in good. Guess if they tank I will have to start selling elsewhere.
dbfolks166mt
·2 years agoHard to take it in stride when it lowered my rating so much I bet my sales tank and they were just starting to kick in good. Guess if they tank I will have to start selling elsewhere.
I have never paid much attention to the feedback ratings since it is pretty much based on individual opinion. From a seller perspective it is totally useless since buyers can receive nothing but positive feedback From a buyers perspective when I used to buy a lot on eBay I never even looked at the feedback since I knew I was always covered by the MBG or by PayPal or my CC company.