How do you cancel unpaid items after 30 days?

After 30 days from the time of purchase the cancel button on an order disappears, I have 6 of these since I had no idea once 30 days is up the cancel button dissappears, nowhere online does it say what to do at this point, start an unpaid item claim I'm guessing? 6 times? Or is this option gone now aswell. Thanks for any responses.

turtleswares17

4458 View listings

Posted 4 years ago·Last reply 2 years ago

6 comments

mam98031

·2 years ago

Owner / Operator19752 View listings

You can't. A good example of not assuming and make sure you know what the policy is. Assuming stuff usually just causes unnecessary issues. Avoidable problems.

Managing unpaid orders

Sellers can cancel an order if the buyer hasn't paid after 4 calendar days and up to 30 days after the order is placed. Learn more in our Order cancellation policy
Sellers shouldn't use the reason "Buyer hasn't paid" to cancel an order when the buyer has paid, or they may:
- Have all credits reversed for the time period in question
- Lose the ability to use the fee credit system
- Be subject to suspension

https://www.ebay.com/help/policies/payment-policies/unpaid-item-policy?id=4271

house*of*paws

·4 years ago

779 View listings

Hi @turtleswares17

Transactions are voided after 30 days if no further action is taken. They no longer exist to be cancelled.

Prior to Managed Payments … you would have been charged eBay fees AND would forfeit those fees if you didn’t cancel within 30 days.

Now you only lose the ability to give the buyer a nonpayment strike (which is still important).

turtleswares17

OP4 years ago

4458 View listings

If they are voided why are they still on my waiting for payments page? Will they remain there forever

mr_lincoln

·4 years ago

5145 View listings

@turtleswares17 wrote:
If they are voided why are they still on my waiting for payments page? Will they remain there forever

@turtleswares17 No, they will not remain indefinitely ... if they don't drop after the 30 day mark then 60 days may be the next mark since that is how long Members have to leave Feedback.

One thing you might try is to use the Seller Similar function on the Sold item (this creates a whole new listing) and list the new duplicate one. Then go back to your sold file and DELETE the sold item. That may trigger the system to delete the other transaction references in Seller Hub ...

Regards,

Mr. L

amazing-games-electronics-n-clothes

·2 years ago

1672 View listings

I know this is an old thread but I did it and it works! Thanks ðŸ™‚

mr_lincoln

·2 years ago

5145 View listings

@amazing-games-electronics-n-clothes wrote:
I know this is an old thread but I did it and it works! Thanks ðŸ™‚

@amazing-games-electronics-n-clothes

Really glad that worked for you.