How do I handle this return? | Selling

mamacassidy · 2024-12-24T15:52:36.423000Z

Buyer opened return, sent item. Then he messaged me that he sent the wrong item back, and asked if I could send it back to him. I'm not really sure, because if the tracking shows that the item was delivered back to me, doesn't ebay require me to refund them or they step in and I get a defect? And am I supposed to pay to ship the item back to them? I guess I could just "return to sender", but then again, am I required to refund? He then messages to say, "hey, don't return it to me, I'll send you a QR code and you can just forward it to where it was supposed to go. I'll close the return once you forward it." (I guess he just got some labels mixed up) I said I'd be happy to forward it, but I need you to close the return or send back the correct item. Because again, I am worried that I will be forced to refund by ebay. I don't want to spend any extra time on the phone with CR agents, I just want this return closed. So if he isn't willing to close it, do I just send him the money and basically hold his item hostage until he sends back the original pants? I'm willing to help him with his mistake, but not at the expense of losing money or getting a defect.

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