How do I get eBay to remove this negative feedback? | Selling

makebidz · 2025-06-15T03:44:16.888000Z

â€ƒWell I received this negative feedback from a buyer because buyer didnâ€™t read the item title, description or item information ! How do I get eBay to remove this negative feedback! I heard from eBay blocked bidders forum this feedback can be removed?â€ƒâ€ƒ

aeparts1

·1 year ago

307 View listings

The OP leaves some interesting replies to their neg & neutral feedback.

jonathanbrightlight

·1 year ago

0 View listings

@aeparts1 wrote:
The OP leaves some interesting replies to their neg & neutral feedback.

Yep, and at one point they were putting their Facebook page address in their feedback left for others. Ironic that they are the ones who have removable feedback, probably...

makebidz

OP1 year ago

1516 View listings

Glad someone on here knows how to read!

makebidz

OP1 year ago

1516 View listings

All I know is when I sell high priced items I never hear a peep from people! Sell something cheap and include an accurate description and you get hit with negative feedback! Someone once sent me a negative once for a pack of seeds that they won for 20 cents and free shipping! But Iâ€™m sure those same people love supporting Jeff bezos yacht!

bashort

·1 year ago

12014 View listings

one thing I think might cause some problems when selling for parts non working is the word "untested" this implies that it might just work and a buyer could think, i will test it and send it back if it does not work.

I think that just stating "non working" in the title and condition notes is better.

an-57470

·1 year ago

0 View listings

The listing should have said 'Untested Piece of Crap Probably Doesn't Work'.

Would that have solved the problem?

club-michas

·1 year ago

252 View listings

There are actually usable Parts inside this Kind of Battery packs.

There is always a BMS inside that can be reused and if maybe only one Cell is broken you can replace it and fix the Battery Pack or the use the remaining good Cells for something else.

The Case can also be used to Fix another Battery Pack so in my opinion the Seller did nothing wrong and the buyer is either trying to pull a number here to get the item for free or is one of those who really doesn't read the description and complains just to cover his own stupidity.

There is way to get the Negative comment remove by contacting eBay if the Item matches the description but the Seller left a Negative review as Damage Control without a Reason to do so which in my opinion is clearly the Case

pickapaper

·1 year ago

4681 View listings

@club-michas wrote: There are actually usable Parts inside this Kind of Battery packs.

There is always a BMS inside that can be reused and if maybe only one Cell is broken you can replace it and fix the Battery Pack or the use the remaining good Cells for something else.

The Case can also be used to Fix another Battery Pack so in my opinion the Seller did nothing wrong and the buyer is either trying to pull a number here to get the item for free or is one of those who really doesn't read the description and complains just to cover his own stupidity."

I'll bet there are not many people who actually know there are usable parts inside a battery pack.

And I'll bet this buyer is not "stupid". Whether he read the description or not, who knows? He just needed a battery and bought one and it didn't work so he is unhappy. It sounds like he doesn't know about eBay's MBG so he did the only thing he knew to do, he left a neg for the seller. Whether the buyer or the seller is at fault in this case, what is presented is a good enough reason for eBay to accept this buyer is an unhappy customer.

dy60609

·1 year ago

0 View listings

Thanks for clarifying that there could be "usable" parts on the battery.

That was beyond my understanding.

an-57470

·1 year ago

0 View listings

Yes, but these are things that the 'normal' person wouldn't have any use for.

In order to make disassembly of batteries financially viable you have to buy millions of them, and pay someone to do the work.

mam98031

·1 year ago

Owner / Operator19752 View listings

@Anonymous wrote:
Yes, but these are things that the 'normal' person wouldn't have any use for.

In order to make disassembly of batteries financially viable you have to buy millions of them, and pay someone to do the work.

If they sell stuff no "normal" person would need as you qualify it. Then their stuff won't sell.

makebidz

OP1 year ago

1516 View listings

Iâ€™ve sold batteryâ€™s before that didnâ€™t work! But it literally says it 3 times in listing parts or repair!

krazzykats

·1 year ago

5712 View listings

Simple solution.

Don't sell junk on eBay.

á“šá˜á—¢

tobaccocardyahoo

·1 year ago

5565 View listings

Some items, particularly items which are not working and cannot be repaired, are too risky to be sold on Ebay.

No amount of words will make them safe to sell here.

bashort

·1 year ago

12014 View listings

@tobaccocardyahoo wrote:
Some items, particularly items which are not working and cannot be repaired, are too risky to be sold on Ebay.

No amount of words will make them safe to sell here.

That is true of everything sold here,

12345jamesstamps

·1 year ago

8856 View listings

I think some didn't understand what the seller is selling..."Antique Mall' is HIS title.

While it has no use as a battery...there are some strange buyers who collect certain things.

Like old cell phones that don't work anymore...etc. , etc.

I know it sounds weird...but you be surprised one man's garbage is another man's treasure.

Some people collect keys that open nothing...LOL

I had a pile of keys that I threw away collecting in a drawl.

The negative feedback is silly...'I will sue you'...is saying that even allowed in a feedback?

That think that feedback would hurt the OP...it's rather funny.

However, it was a 10 buck item and I would have given the buyer a refund.

chapeau-noir

·1 year ago

Klaatu barada nikto6589 View listings

@12345jamesstamps wrote:
I think some didn't understand what the seller is selling..."Antique Mall' is HIS title.
While it has no use as a battery...there are some strange buyers who collect certain things.
Like old cell phones that don't work anymore...etc. , etc.
I know it sounds weird...but you be surprised one man's garbage is another man's treasure.
Some people collect keys that open nothing...LOL
I had a pile of keys that I threw away collecting in a drawl.
The negative feedback is silly...'I will sue you'...is saying that even allowed in a feedback?
That think that feedback would hurt the OP...it's rather funny.
However, it was a 10 buck item and I would have given the buyer a refund.

Yes - people sell all kinds of weird stuff on here and others collect it, absolutely, and the point is, was it listed honestly and in the right category? For instance a battery that is very hard to get now might prompt someone to take a chance on purchasing an untested one to get their strange widget to work again. As a matter of fact, I have one of those oddball batteries sitting on my desk right now - it powers some kind of old tech but I haven't figured out what yet.

And yeah, I would have just refunded, too.

krazzykats

·1 year ago

5712 View listings

I have these type batteries for my electric lawnmower.

kensgiftshop

·1 year ago

389 View listings

Even though you listed it for parts or repair, you said it was untested, you didn't say it didn't work.

chapeau-noir

·1 year ago

Klaatu barada nikto6589 View listings

@kensgiftshop wrote:
Even though you listed it for parts or repair, you said it was untested, you didn't say it didn't work.

Parts or repair is by definition not working, though, so can't be tested. I sell 'for parts or repair' myself - I can't test the stuff, it has to be fixed or parted out.

kensgiftshop

·1 year ago

389 View listings

@chapeau-noir wrote:
@kensgiftshop wrote:
Even though you listed it for parts or repair, you said it was untested, you didn't say it didn't work.
Parts or repair is by definition not working, though, so can't be tested. I sell 'for parts or repair' myself - I can't test the stuff, it has to be fixed or parted out.

It doesn't always mean it doesn't work.

Could have a broken case that needs repaired, but still works.

I've sold items for parts or repair, but I always mention that I don't know if it works or not because I have no way to test it.

albertabrightalberta

·1 year ago

PROFILE SIGNATURE! NOT DIRECTED TO YOU: I can explain it to you but I can't understand it for you.104 View listings

@fm2000 wrote:
You need to put "VCR not working" in your "Orion" CRT TV listing and repeat that in the condition and item descriptions.

@kensgiftshop wrote:
Even though you listed it for parts or repair, you said it was untested, you didn't say it didn't work.

All that means nothing if a buyer files a NAD (not as described) claim. The NAD claim requires acceptance of the return or a refund without return.

@makebidz

Did the buyer open a NAD return request?

If not, I'd respond to the feedback with "I'm sorry you aren't pleased with the item. Please return it for a refund."

Then if the buyer doesn't return it, you might have more leverage in getting the feedback removed since you made the offer and you were willing to make the buyer happy.

kensgiftshop

·1 year ago

389 View listings

@albertabrightalberta wrote:
@fm2000 wrote:
You need to put "VCR not working" in your "Orion" CRT TV listing and repeat that in the condition and item descriptions.
@kensgiftshop wrote:
Even though you listed it for parts or repair, you said it was untested, you didn't say it didn't work.
All that means nothing if a buyer files a NAD (not as described) claim. The NAD claim requires acceptance of the return or a refund without return.

@makebidz
Did the buyer open a NAD return request?

If not, I'd respond to the feedback with "I'm sorry you aren't pleased with the item. Please return it for a refund."

Then if the buyer doesn't return it, you might have more leverage in getting the feedback removed since you made the offer and you were willing to make the buyer happy.

I know it doesn't mean anything if the buyer files an INAD.

If the buyers knows up front it might not work, they might not buy the item in the first place.

albertabrightalberta

·1 year ago

PROFILE SIGNATURE! NOT DIRECTED TO YOU: I can explain it to you but I can't understand it for you.104 View listings

@kensgiftshop wrote:
@albertabrightalberta wrote:
@fm2000 wrote:
You need to put "VCR not working" in your "Orion" CRT TV listing and repeat that in the condition and item descriptions.
@kensgiftshop wrote:
Even though you listed it for parts or repair, you said it was untested, you didn't say it didn't work.
All that means nothing if a buyer files a NAD (not as described) claim. The NAD claim requires acceptance of the return or a refund without return.

@makebidz
Did the buyer open a NAD return request?

If not, I'd respond to the feedback with "I'm sorry you aren't pleased with the item. Please return it for a refund."

Then if the buyer doesn't return it, you might have more leverage in getting the feedback removed since you made the offer and you were willing to make the buyer happy.

I know it doesn't mean anything if the buyer files an INAD.
If the buyers knows up front it might not work, they might not buy the item in the first place.

I was merely offering the OP a possible resolution to help solve the issue posed in the title: How to get the neg removed.

makebidz

OP1 year ago

1516 View listings

The item I sold was a drill battery and I included it in item description! Item details and item title! Update: eBay did not remove negative feedback! Nobody cares about the little guy including the billions that help jeff bezo buy a billion dollar yacht! Lol

ps I know a bunch of items may need corrections! Thanks!

mam98031

·1 year ago

Owner / Operator19752 View listings

@makebidz wrote:
The item I sold was a drill battery and I included it in item description! Item details and item title! Update: eBay did not remove negative feedback! Nobody cares about the little guy including the billions that help jeff bezo buy a billion dollar yacht! Lol
ps I know a bunch of items may need corrections! Thanks!

To have feedback successfully removed, it MUST breach one of the Feedback Policy rules. Because you think it should be removed simply is not enough. It has to break one of the rules. And you must take care of it within 60 days.

bonanza125

·1 year ago

8889 View listings

@makebidz

"Update: eBay did not remove negative feedback! Nobody cares about the little guy including the billions that help jeff bezo buy a billion dollar yacht! Lol"

Two simple solutions either change your return policy to 30 day return and seller pays for shipping or don't sell items that are untested and don't work. If you had a 30 day return and seller pays for shipping cost back then Ebay would have more than likely sided with you and removed your feedback because the buyer had the right to return the item. You have a no return policy and the item not working untested. Guess what unfortunately for you as a seller you will come across buyers who fail to read the description or think they are getting something else even though you clearly state "not working for parts."

grand-and-glorious-purpose

·1 year ago

Cosmic Visionary1413 View listings

@kensgiftshop wrote:
Even though you listed it for parts or repair, you said it was untested, you didn't say it didn't work.

If every seller had to list everything a thing didn't do or have there wouldn't have been a single ebay sale yet.

makebidz

OP1 year ago

1516 View listings

Yes they bought it hoping it would work probably knowing what the listing said and when they found out it didnâ€™t work they hit me with a negative feedback!

mam98031

·1 year ago

Owner / Operator19752 View listings

@makebidz wrote:
Yes they bought it hoping it would work probably knowing what the listing said and when they found out it didnâ€™t work they hit me with a negative feedback!

The three negatives you have, one the buyer says something about the item not working. That was the oldest one. The buyer likely didn't want to return it because it was a low purchase price and not worth their time. Now would it have been your time to process a return, of course not. There was also nothing they said that would have enabled you to get their feedback removed.

But YOU said something in your response to that feedback that IS a policy violation. "We messaged buyer to send a refund if they will remove feedback and buyer ignored us!" That is a big no no to require a buyer to removed the feedback you don't like to get a refund. So you are lucky the buyer didn't report you.

As to the other two negatives. I gave you information on them earlier and I don't see any feedback rule they broke that would enable you to get them removed. But you should review the Feedback Policy in case I missed something.

Harmful, inappropriate or irrelevant comments and images

We remove all feedback that contains any:

Content promoting hatred, violence or discrimination
Profane, obscene, adult, illegal, or explicit content
Opinions on any political, religious, or social issues
Any implied or explicit threats or intimidation
Personally identifiable information
Links, URLs, or other content encouraging sales outside of eBay
Infringement of third-party rights
Meaningless content or images that arenâ€™t of the item purchased
Comments intended for a different item or seller
Negative comments with positive ratings, or positive comments with negative ratings
Personal attacks that could harm the reputation of the seller or their business and could not reasonably be viewed as constructive criticism

grand-and-glorious-purpose

·1 year ago

Cosmic Visionary1413 View listings

That is a big no no to require a buyer to removed the feedback you don't like to get a refund. So you are lucky the buyer didn't report you.

That isn't a thing that any seller can require.

mam98031

·1 year ago

Owner / Operator19752 View listings

@grand-and-glorious-purpose wrote:

That is a big no no to require a buyer to removed the feedback you don't like to get a refund. So you are lucky the buyer didn't report you.

That isn't a thing that any seller can require.

Of course not. And it is also something that Ebay would frown upon.

grand-and-glorious-purpose

·1 year ago

Cosmic Visionary1413 View listings

Of course not. And it is also something that Ebay would frown upon.

I doubt ebay is spending any effort frowning upon things that don't exist.

Can you imagine how much time that would eat up?

mam98031

·1 year ago

Owner / Operator19752 View listings

@grand-and-glorious-purpose wrote:

Of course not. And it is also something that Ebay would frown upon.
I doubt ebay is spending any effort frowning upon things that don't exist.

Can you imagine how much time that would eat up?

I understand that it isn't anything you have experienced. It doesn't however mean that it doesn't exist. It just means you have not experienced it. It is called feedback manipulation and it simply is not allowed. So if they buyer had of reported you, Ebay could have sanctioned you. It simply is not a good practice to do this ever.

https://www.ebay.com/help/policies/feedback-policies/feedback-manipulation-policy?id=4231

While this is an old thread, it is on this subject and contains some great information.

https://community.ebay.com/t5/Ask-a-Mentor/Changing-Feedback-Before-Refund/td-p/34150241

fm2000

·1 year ago

8232 View listings

You need to put "VCR not working" in your "Orion" CRT TV listing and repeat that in the condition and item descriptions. You also say it is by Orion but is a Toshiba TV and some of the item description doesn't make sense. If a buyer forces a return on it, you will suffer quite a financial loss due to the cost of shipping both ways. I wouldn't even sell that online, I would sell it local only, too high of a risk versus reward (the TV itself could also fail anytime due to age and you'd be on the hook for it if you sell it online).

makebidz

OP1 year ago

1516 View listings

â€ƒ

It said it 3 times in this listing

â€ƒ

slati_2013

·1 year ago

0 View listings

Don't worry about the lawsuit. It will cost more to file the lawsuit than the price of the item. One way to avoid any of this in the future is to not only list items like this for parts, but in the description describe it as "Not working. This is being sold for parts only". These days descriptions require amateur legal abilities to write descriptions that protect you.

Your description with only nine words is asking for trouble. You should be able to get it removed since it clearly was listed for parts, but these days with eBay, you never know.

chapeau-noir

·1 year ago

Klaatu barada nikto6589 View listings

Don't understand the post above?? Parts or repair is simply that. At any rate, I shifted my parts or repair stuff to another site because of this kind of nonsense.

You can try here, and if no luck simply leave a professional response reassuring future buyers that you are an honest seller (i.e., "Item listed for parts or repair"). I would not pursue a return or try to buy/beg/bribe feedback revision out of this transaction - it's kind of a ridiculous neg, a 'sad' buyer who wants to sue over a $10 battery. ðŸ™„

dy60609

·1 year ago

0 View listings

If you are referring to my post............................

"Parts or not working" does not as we know get the seller out of anything on ebay.

My point is .............. as far as we are enlightened, the item was garbage (even if the seller did not know), so a battery that does not work is a waste of money ($18-19) for the buyer. ($18-19 paperweight?) Just my thought, but not a good move to list such. There are no parts to be had from a "battery". Either its good, or its bad. The common man has no ability to "repair" a Li-ion battery.

Neg feedback? Not sure what all happened after the sale. Possibly no buyer contact. Perhaps the buyer did not know they could start an INAD. (seller does not accept returns) Buyer is annoyed that their money is gone........ INAD, seller is out $8-9 shipping. Is it worth selling such an item?

Seller says neg feedback left because buyer did not read title. I expect that the buyer read the title. Hard to miss, but again, listing an item that has no "parts or repair" value as "for parts or repair" expecting to be golden is not the best idea.

Seller performance level is not affected by a neg. If they do not know that the MBG overrides "returns not accepted" that neg may make some buyers think twice before purchasing, and perhaps the neg will serve as a reminder for the seller to think about listing such items "for parts".

chapeau-noir

·1 year ago

Klaatu barada nikto6589 View listings

@dy60609 wrote:
If you are referring to my post............................

"Parts or not working" does not as we know get the seller out of anything on ebay.

My point is .............. as far as we are enlightened, the item was garbage (even if the seller did not know), so a battery that does not work is a waste of money ($18-19) for the buyer. ($18-19 paperweight?) Just my thought, but not a good move to list such. There are no parts to be had from a "battery". Either its good, or its bad. The common man has no ability to "repair" a Li-ion battery.

Neg feedback? Not sure what all happened after the sale. Possibly no buyer contact. Perhaps the buyer did not know they could start an INAD. (seller does not accept returns) Buyer is annoyed that their money is gone........ INAD, seller is out $8-9 shipping. Is it worth selling such an item?

Seller says neg feedback left because buyer did not read title. I expect that the buyer read the title. Hard to miss, but again, listing an item that has no "parts or repair" value as "for parts or repair" expecting to be golden is not the best idea.

Seller performance level is not affected by a neg. If they do not know that the MBG overrides "returns not accepted" that neg may make some buyers think twice before purchasing, and perhaps the neg will serve as a reminder for the seller to think about listing such items "for parts".

That's a subjective opinion, though, and even if I agree with it (which I do - I wouldn't sell an untested battery, either), it was not miss-described. It *was* an untested battery listed "for parts or repair". There was no jail to get out of, free or otherwise, it was just selling something that most of us probably wouldn't have bothered with, but which this seller did.

dy60609

·1 year ago

0 View listings

no jail

bad feedback, or a refund is the "jail" of which I speak ðŸ˜

chapeau-noir

·1 year ago

Klaatu barada nikto6589 View listings

@dy60609 wrote:
no jail

bad feedback, or a refund is the "jail" of which I speak ðŸ˜

The buyer needs to read the description - that's pretty simple.

ETA: There's good reason I take my repairable/parts spendy small appliances elsewhere - between eBay's inability to adjudicate and the market here...just no. I'll sell to the fixer market elsewhere - it's lucrative.

dy60609

·1 year ago

0 View listings

Listing a "parts or not working" is not a get out of jail free card.

john_wade

·1 year ago

12648 View listings

eBay loves its deadbeat buyers because eBay uses the negs to restrict accounts and they can keep millions of sellers money and invest it. Huge scam. No wonder sellers are fleeing eBay. They don't want to be abused.

jonathanbrightlight

·1 year ago

0 View listings

@john_wade

eBay doesn't use feedback to assess seller accounts and hasn't in a long time.

chapeau-noir

·1 year ago

Klaatu barada nikto6589 View listings

@john_wade wrote:
eBay loves its deadbeat buyers because eBay uses the negs to restrict accounts and they can keep millions of sellers money and invest it. Huge scam. No wonder sellers are fleeing eBay. They don't want to be abused.

They're not fleeing fast enough.