How do buyers know how to cancel so fast
Summary: originaltexan shared frustration over buyers canceling auction purchases almost instantly after winning, questioning how they manage this so quickly. mtgraves7984 and inhawaii explained that buyers can request cancellations quickly because they often have easy access to the necessary links. pickapaper and stephenmorgan discussed reasons behind the cancellations, suspecting insincere bidding or efforts to test reserve prices. albertabrightalberta asked for clarification on whether the cancellations were for bids, auction wins, or fixed-price offers, emphasizing the potential complications and costs of forcing a sale to a disinterested buyer.
Two separate auctions today. Within seconds the buyers requested to cancel. Do they have links or buttons that they can easily see once an auction ends? Sadly I have to reduce my selling now because of things like this. I went from 300 auctions down to about 75 over the last two or three months.
I called customer support to find out how these people can cancel so fast. It's simply doesn't make sense.
albertabrightalberta
·2 weeks ago · Edited@originaltexan
Please clarify:
Did your buyers request to cancel a BID made on an auction listing?
or
Did your buyer WIN an auction then request to cancel?
or
Did your buyer BIN or make an accepted offer then change their mind?
You say you had 2 separate auctions today that had buyers requesting to cancel but in your completed listings, I see only one (Lego) auction listing that ended today.
You had 2 fixed price listings that ended today that sold for best offers. One of them
(david archy) was relisted so that might be one of the cancellation requests.
Whether it was an auction or a FP/BO listing, why do you want to force a buyer to pay for and receive an item they don't want and that they were considerate enough to let you know BEFORE you shipped?
Since you don't have a return policy, your buyers would likely receive the items then claim NAD in order to return them. You'd be paying return shipping PLUS issuing full refunds.
Is that what you would prefer?
EDIT: Correction to my own post:
I realized that some of your items do accept returns but they have buyers paying return shipping.
In this case though, buyers are more apt to lie and claim NAD so they won't be out the return shipping since they'd asked to cancel before the item shipped.
Sometimes the inconvenience of a cancellation and waiting to resell the item is a better option than what you might end up with.
JMO.
onlinecentral
·2 weeks agoDo they have links or buttons that they can easily see once an auction ends?
There is the Watchlist page, Bid/Offers page, Purchase History page and copying and pasting links to a Notepad file.
stephenmorgan
·2 weeks agoThey have learned how to work eBay so it only takes them a few seconds to cancel a bid.
I would worry more about why they canceled a bid. Did you have any other Bids or a Reserve on the items. If you did then it is possible they bid an amount to find out the current high bidders Proxy Bid or your Reserve price.
Maybe they will come back at the end of the auction and bid again. Of course it is possible they just change their mind.
I would block them from further bids.
pickapaper
·2 weeks agoEven worse is WHY they are cancelling. Probably for stupid reasons or just playing games.
inhawaii
·2 weeks agoRequesting to cancel a sale literally takes a few seconds.
originaltexan
OP2 weeks agoCorrect but it takes time to find and locate any particular link to do in action. My question was how do they find it so fast? It is almost instantly
inhawaii
·2 weeks agoUnless I'm weird, most people already have the link/page on their browser, they don't have to "look" for it.
mtgraves7984
·2 weeks agoThe end date/time is shown on the listings for all to see.
originaltexan
OP2 weeks agoCorrect I've been using eBay for about 25 years. My question is how do some of these buyers that have two or three ratings know how to cancel something so fast? Within 60 seconds