The last case was resolved after the account was restricted.
AGAIN, your issue is NOT your INRs if you only have had two. I don't know why you want to keep trying to go down this road when it has been explained so many times that this can't be it unless you have a bunch more you haven't disclosed.
AGAIN, many of us have explained to you that we can NOT help you. The only ones that can is Ebay. No matter how many threads you start it won't change.
I understand, they never give my account. few months I noticed a difference in my account. One day I called them, remove the negative feedback, they didn't do that. After buyer removed it. Since then, my sales have been blocked. I was unable to do any listing for 2 months. When SpeedPAK policy account status compliant they never increase selling limit. If you really experienced how they tried to limit my sales account, you'd feel ashamed of them. Some months I only got 2 sales. But I was patient because I thought it would increase in the future. after Doubling of sales became a problem for them. I will not ask for their selling account again. I started selling on WooCommerce, My category not suitable for Amazon. If they think I will come back here again, they are wrong. I'm sorry you changed your mind in the end.
I understand, they never give my account. few months I noticed a difference in my account. One day I called them, remove the negative feedback, they didn't do that. After buyer removed it. Since then, my sales have been blocked. I was unable to do any listing for 2 months. When SpeedPAK policy account status compliant they never increase selling limit. If you really experienced how they tried to limit my sales account, you'd feel ashamed of them. Some months I only got 2 sales. But I was patient because I thought it would increase in the future. after Doubling of sales became a problem for them. I will not ask for their selling account again. I started selling on WooCommerce, My category not suitable for Amazon. If they think I will come back here again, they are wrong. I'm sorry you changed your mind in the end.
If you had negative feedback that Ebay would not remove it would be because it did not breach any of the rules guiding feedback..
I simply don't know what else to tell you that hasn't already been said. Your refusal to accept that isn't something any of us can help you with either. Your issue is directly with Ebay. NO ONE here can help you get your account back. Creating multiple threads on the same subject won't help you get your account back. You have to deal with Ebay. They are the ONLY ones that can help you.
Follow the directions and use ALERT14427 to report the issue. Fill in any of the blanks above.
They fixed that issue a while back-- I had one from late June that had "Delivered to agent for final delivery" and it's showing as being delivered in the eBay tracking.
Follow the directions and use ALERT14427 to report the issue. Fill in any of the blanks above.
Actually @krazzykats , that tech ticket has nothing at all to do with 'delivered to agent' scans despite what it says on the ticket. That was purely coincidental. You can read more info from Kyle here:
This keeps coming up @kyle@ebay - and since ALERT14427 tied to that duplicate 'out for delivery' scan issue was resolved within a couple days of the alert being created, can we maybe remove that from the pinned tech post to avoid the constant confusion with the 'delivered to agent' issue? I realize the alert may still be open on eBay's side, but it's creating lots of confusion on this board. I assume the alert is still open on eBay's end because of the bad 'delivered to agent' info on the ticket, CS reps are now tying actual delivered to agent issues to that ticket when they're not related to the actual 'out for delivery' duplicate scan issue. Can you escalate on your end to try and get that ticket 14427 clarified / cleaned up / closed out? And also remove from the pinned tech post?
Follow the directions and use ALERT14427 to report the issue. Fill in any of the blanks above.
Actually @krazzykats , that tech ticket has nothing at all to do with 'delivered to agent' scans despite what it says on the ticket. That was purely coincidental. You can read more info from Kyle here:
This keeps coming up @kyle@ebay - and since ALERT14427 tied to that duplicate 'out for delivery' scan issue was resolved within a couple days of the alert being created, can we maybe remove that from the pinned tech post to avoid the constant confusion with the 'delivered to agent' issue? I realize the alert may still be open on eBay's side, but it's creating lots of confusion on this board. I assume the alert is still open on eBay's end because of the bad 'delivered to agent' info on the ticket, CS reps are now tying actual delivered to agent issues to that ticket when they're not related to the actual 'out for delivery' duplicate scan issue. Can you escalate on your end to try and get that ticket 14427 clarified / cleaned up / closed out? And also remove from the pinned tech post?
Hey @wastingtime101 that's a good callout! We haven't seen any volume on this alert in quite a while (outside of the confusion it has caused), so I went ahead and removed it so as to avoid this confusion going forward.
Its a good idea to explain acronyms the first time you use them. I assume you are referring to Amazon Multi-Channel Fulfillment here.
Item Not Received disputes are easily won by shipping with tracking and making sure that the tracking is uploaded to the sale (and to the dispute as well, if that occurs).
Since you're permanently banned from selling on eBay, per two or three other threads you've started, I assume the question is academic.
But to answer your question: Ship what you sold, ship it promptly, ship with tracking, and ship with signature confirmation where appropriate (as with higher-priced items).
Many of us have sold for decades without a single INR case.
In my case I just responded to the INR complaint with the tracking number and won.
While this OP continues to insist that their problem is INRs, it can't be unless they are not being truthful here as they have repeatedly said they only have 2. So it doesn't seem that this is the reason they lost their account, unless there are a lot more INRs.
Unavailable member
·3 years agoINR’s weren’t your only problem.
canceling orders and claiming that the buyer requested those cancellations was an issue, right?
robbie31415
·3 years agoThe INR service metric policy is one of the eBay policies I don't agree with.
If I can show tracking uploaded on time, shipped on time and delivered on time then it shouldn't count against me.
The metrics where all that matters is that an INR was opened is annoying.
But there is no way to stop INR requests. All you can do to try and limit them is to ship promptly, get tracking to the customer promptly.
For me INR have been really rare but the couple I got were easy auto win for me. But still counts against me in the metrics.
theteamsetguy
·3 years ago@ckeyinstore ,
What is MCF?
ckeyinstore
OP3 years agoMulti-channel Fulfillment. I'm looking into it.
mam98031
·3 years agoYou told me on another thread that you only had 2 or 3 INRs. Is that number different?
ckeyinstore
OP3 years agoNot different, I told you right. I had only 2 INR, those are closed.
mam98031
·3 years agoThen that would not be the reason that Ebay shut you down.
ckeyinstore
OP3 years agoThe last case was resolved after the account was restricted.
mam98031
·3 years agoAGAIN, your issue is NOT your INRs if you only have had two. I don't know why you want to keep trying to go down this road when it has been explained so many times that this can't be it unless you have a bunch more you haven't disclosed.
AGAIN, many of us have explained to you that we can NOT help you. The only ones that can is Ebay. No matter how many threads you start it won't change.
ckeyinstore
OP3 years agoI understand, they never give my account. few months I noticed a difference in my account. One day I called them, remove the negative feedback, they didn't do that. After buyer removed it. Since then, my sales have been blocked. I was unable to do any listing for 2 months. When SpeedPAK policy account status compliant they never increase selling limit. If you really experienced how they tried to limit my sales account, you'd feel ashamed of them. Some months I only got 2 sales. But I was patient because I thought it would increase in the future. after Doubling of sales became a problem for them. I will not ask for their selling account again. I started selling on WooCommerce, My category not suitable for Amazon. If they think I will come back here again, they are wrong. I'm sorry you changed your mind in the end.
mam98031
·3 years agoIf you had negative feedback that Ebay would not remove it would be because it did not breach any of the rules guiding feedback..
I simply don't know what else to tell you that hasn't already been said. Your refusal to accept that isn't something any of us can help you with either. Your issue is directly with Ebay. NO ONE here can help you get your account back. Creating multiple threads on the same subject won't help you get your account back. You have to deal with Ebay. They are the ONLY ones that can help you.
reallynicestamps
·3 years ago@ckeyinstore Since English is not your first language, perhaps it would be best to write your problem in that language and post it here.
Then those here can either read it (if they also understand that language) or post a response in that language, using Google Translate if necessary.
Because you have received the appropriate advice several times, but you seem to be missing nuances.
krazzykats
·3 years agoeBay not recognizing "Delivered to Agent for Final Delivery" as delivered; additional scans say "out for delivery" (May 25, 2023)
Reference ID: ALERT14427
Provide Seller ID:
Provide Buyer ID:
Provide Order ID:
Provide Tracking Number:
Provide Screenshot:
Current and resolved technical issues - updated as... - The eBay Community
Follow the directions and use ALERT14427 to report the issue. Fill in any of the blanks above.
ckeyinstore
OP3 years agoThank you very much for your help. It will be great.
yuzuha
·3 years agoThey fixed that issue a while back-- I had one from late June that had "Delivered to agent for final delivery" and it's showing as being delivered in the eBay tracking.
mam98031
·3 years agoIt has reared it's ugly head again recently.
wastingtime101
·3 years agoActually @krazzykats , that tech ticket has nothing at all to do with 'delivered to agent' scans despite what it says on the ticket. That was purely coincidental. You can read more info from Kyle here:
https://community.ebay.com/t5/Selling/Tracking-says-quot-Delivered-to-Agent-quot-for-replacement-item/m-p/33895537#M2251303
This keeps coming up @kyle@ebay - and since ALERT14427 tied to that duplicate 'out for delivery' scan issue was resolved within a couple days of the alert being created, can we maybe remove that from the pinned tech post to avoid the constant confusion with the 'delivered to agent' issue? I realize the alert may still be open on eBay's side, but it's creating lots of confusion on this board. I assume the alert is still open on eBay's end because of the bad 'delivered to agent' info on the ticket, CS reps are now tying actual delivered to agent issues to that ticket when they're not related to the actual 'out for delivery' duplicate scan issue. Can you escalate on your end to try and get that ticket 14427 clarified / cleaned up / closed out? And also remove from the pinned tech post?
kyle@ebay
Hey @wastingtime101 that's a good callout! We haven't seen any volume on this alert in quite a while (outside of the confusion it has caused), so I went ahead and removed it so as to avoid this confusion going forward.
itsjustasprain
·3 years agoIts a good idea to explain acronyms the first time you use them. I assume you are referring to Amazon Multi-Channel Fulfillment here.
Item Not Received disputes are easily won by shipping with tracking and making sure that the tracking is uploaded to the sale (and to the dispute as well, if that occurs).
inhawaii
·3 years agoWhat's MCF?
tobaccocardyahoo
·3 years agockeyinstore
OP3 years agoMulti-channel Fulfillment. I'm looking into it.
maxine*j
·3 years agoSince you're permanently banned from selling on eBay, per two or three other threads you've started, I assume the question is academic.
But to answer your question: Ship what you sold, ship it promptly, ship with tracking, and ship with signature confirmation where appropriate (as with higher-priced items).
Many of us have sold for decades without a single INR case.
-
ckeyinstore
OP3 years ago"Delivered to Agent for Final Delivery" Is that delivered or not?
inhawaii
·3 years agoIt's considered delivered.
I've won INR cases where that was the status.
ckeyinstore
OP3 years agoplease tell me, how did you win that?
inhawaii
·3 years agoIn my case I just responded to the INR complaint with the tracking number and won.
mam98031
·3 years agoWhile this OP continues to insist that their problem is INRs, it can't be unless they are not being truthful here as they have repeatedly said they only have 2. So it doesn't seem that this is the reason they lost their account, unless there are a lot more INRs.