How can I get refund for unused shipping label?

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Recently after selling an item, I bought a shipping label, paying with my PayPal account. Then I thought that I had mistakenly entered the wrong shipping service. Wanting to void the label I had just bought â€” but not printed â€” I clicked on â€œMark item as not shipped.â€ Then I entered the correct shipping service, bought another label, printed it and sent the package by USPS.

Now I see from the PayPal account that I have been charged for two labels. I canâ€™t find any way, in either my Ebay account or my PayPal account to get a refund for the label that I neither printed nor used. Does anyone here know how I can get this refund?

livecheapordie

1007 View listings

Posted 2 years ago·Last reply 1 year ago

5 comments

livecheapordie

OP2 years ago

1007 View listings

Thanks for the help. I was able to cancel the extra label. I will outline one path to cancelling a label, so that perhaps I can find it here if I ever need to cancel another:

Start at Seller Hub. Click on Orders. On the drop-down menu, click on Shipping labels. Find the item whose shipping label is to be cancelled. Click on Actions for that item in the left-hand Actions column. Click on Cancel Label in the drop-down menu. Follow the instructions.

phil-k3

·1 year ago

175 View listings

where is the Seller Hub?

mam98031

·1 year ago

Owner / Operator19676 View listings

@phil-k3 wrote:

where is the Seller Hub?

@phil-k3

https://www.ebay.com/sh/ovw

Or you can click on SELL on the upper right side of the page.

mam98031

·2 years ago

Owner / Operator19676 View listings

Just void the label.

https://www.ebay.com/help/ship-track/ship-track-selling/printing-voiding-shipping-labels?id=4157

simba6

·2 years ago

2306 View listings

If you purchased it through eBay, there is a place where it will let you void it. If you purchased it on the paypal site you can follow this:

f you need to cancel a label for any reason, for example, the order gets canceled after youâ€™ve created it or made a change to the Ship To address, youâ€™ll void the label from the Labels screen in the PayPal Shipping Center. You can then create a new label for that order if needed.

Refunds for voided labels will automatically be applied back to your PayPal account. Once a label is voided, the void cannot be undone, and the voided label cannot be restored. Depending on the carrier, it can take up to 21-28 days for the funds to be returned.

Void Eligibility
If a label is ineligible for voiding for one of the following reasons, the Void Label button in the PayPal Shipping Center will not be available.

USPS labels can be voided until 28 days after the label creation date.
UPS and DHL Express labels can be voided until 30 days after the label creation date.
Labels that have already been accepted by the carrier cannot be voided.
USPS First-Class Mail Large Envelopes/Flats labels are not eligible for refunds and cannot be edited.
USPS First Class Mail International Labels do not include tracking information and are not eligible for refunds.