Highly likely buyer damaged the clothing themselves | Selling

iamalwaysright · 2024-10-01T18:31:12.815000Z

I have a buyer that messaged me that the shirt they received arrived with a tear in the fabric and provided a photo. This rarely happens, but when it does I find out with 99 percent certainty that the buyer damaged the item themselves either by aggressively cutting thru the packaging (and bubble wrapped packing inside) or by other ways afterwards. I asked the buyer if the package seem damaged or mishandled when it arrived to them and if he can provide me with a photo of the packaging too. He said "Sorry I threw away the packaging and noticed the cut when I was folding laundry a few days later." This means he laundered the shirt, right? Which can also be another reason or way the shirt got damaged. Would you be the bigger person and help this guy out or not? How would you reply to him?

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Highly likely buyer damaged the clothing themselves | Selling | eBay Community