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High value claims department hours
I have a buyer who opened an INR case. The item was $2300. I have signature confirmation as well as USPS geo location of delivery which disagrees with what he is claiming. Apparently you have to wait 3 business days before eBay will step in. I have already spoke with the high value claims department and they told me the have put in detailed notes on the case and to call back Friday to have the case closed.
I’m a little paranoid the buyer is going to try and call before me and try to get them to close in his favor. Should I be worried about this with the documentation I’ve provided thus far and what are the hours for high value claims so I can call as soon as they are open?
5 comments
kh-stanley1
·3 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
an-57470
·5 years agoAlso, just curious. The item you sold shows it sold for $3200 yet you put $2300 on this post. T
nukesquirrel
OP5 years agoThat was a different item which i used local pickup. I was happy to see eBay has a good system for handling that.
The item in question actually sold for $2250 which I rounded up because they paid shipping as well.
nukesquirrel
OP5 years agoThe high value claims department hours are 9-5:30 MST.
I was able to call them this morning and have the case closed in my favor.
Thanks for everyone’s help
always_new_deals
·3 years agoWhat is their phone number?