High ticket item. I don't accept returns. He already paid and wants to cancel
 sold a book for a good amount of money. I net about 70 bucks. The person bought it and paid and now they want to cancel.
We Don't accept returns
Am I on the hook to still cancel this?
Do I risk a negative feedback now if I don't cancel?
 
33 comments
r_lresale
·8 months agoI knew the OP's Id looked familiar. Not only has the OP asked this question several times before, but according to one of his other posts they have gotten warnings for their feedback responses before.
What in the world is this?? - The eBay Community
adamcartwright
·8 months ago@williazwer_0
No wonder your buyer requested to cancel. Your FB replies are a flashing neon red flag.
Threatening libel suits?
One cent sales?
You sound like a real character.
rugerskick
·8 months agoCancel. Block buyer. Relist. Sell to better, serious buyer.
kensgiftshop
·8 months ago@williazwer_0
You haven't shipped yet, so it has nothing to do with a return.
Cancel the order as buyer requested and move on.
Looks like a few buyers need to report the feedback you left.
yeswayrecords
·8 months agoThere is an old saying, "the customer is always right."
You would do well to save yourself a massive potential headache and cancel this order at the buyer's request.
pickapaper
·8 months agoI had not read the OP's feedback received or left for others and did not see where OP threatened to get his attorneys involved over "libelous" feedback. And all over a .01 and a $6.05 purchase.
@williazwer_0
I don't know if you realize it, but many times buyers read the feedback for sellers they are contemplating a purchase from. Those two negatives you received would have probably been glossed over by potential buyers but when you replied threatening to sue the buyers, that did you a lot more harm than you may realize. No one wants to buy from someone who threatens to bring in their attorneys.
I hope you posted those replies in the heat of the moment and did not actually follow through. If, in the future, you receive any more less-than-positive feedback, hopefully you will give yourself time to cool off and reply with a calm, professional feedback if you feel the need to reply at all.
jbbowers12012
·8 months agoAgreed, Our OP may have "shot himself in the foot."
albertabrightalberta
·8 months agoIt gets worse. There are so many contradictory feedbacks that @williazwer_0 left for buyers!
Sometimes sellers are their own worst enemies.
pickapaper
·8 months ago@albertabrightalberta wrote: "
It gets worse. There are so many contradictory feedbacks that @williazwer_0 left for buyers! Sometimes sellers are their own worst enemies."
I had not looked at those. Now that I have, well, just wow. In addition to the "negative positives" left, I can't believe how many refunds the OP has gotten for things he has purchased and then said so in feedbacks he left. Must be something he is very proud of.
jbbowers12012
·8 months agoHi Everyone, Never can understand these types of questions. Why would our OP & other sellers in similar situations even consider trying to "force-feed" a buyer an item that they just dont' want opening themselves up to possible issues further on down the line? It is so eazy to just cancel the sale keeping the buyer happy & getting you item back on sale.
kandf_vintage_finds
·8 months agoIf you did not ship cancel the order and sell similar
Buyer will be refunded
Block Buyer
Relist as sell similar and move on.
SIDE NOTE: Your replies to your red donuts are unbelievable. Really?
luckythewinner
·8 months agoDo I risk a negative feedback now if I don't cancel?
With any eBay transaction, you risk:
It is up to you to assess how much those risks will increase after you attempt to force a buyer to buy something that he clearly does not want.
mylimebug
·8 months agoWOW!! Just looked at your responses to your negative feedback.
A seller (who made the errors) threatening "legal action" against a buyer who leaves honest feedback is never a good idea. And the seller could be exposing himself to some possible eBay actions by doing this.
grann-4629
·8 months agoYikes! The OP did really mention the dreaded lawyers in response to feedback. That one statement ruins their credibility, with me at least.
Unless Saul is available - he's just sleazy enough to take it on ...
😎
golfingaddict
·8 months agoBuyer-related transaction issues
We remove neutral/negative feedback when we can see that:
Feedback policy | eBay
I would still recommend that you cancel the order. All of the reasons posters have mentioned above are valid. The buyer doesn't want it. Cancel and move on to a more successful transaction.
meme6253
·8 months agoI agree with mammacassidy, Your best bet is go ahead & cancel per customer request & save yourself a bunch of headaches.
pickapaper
·8 months ago@williazwer_0
I don't think anyone has mentioned it (if so, I missed it), but if you ship the book anyway and the buyer receives it and files a NAD claim to return it, they could actually damage it before they return it, either to make sure they have a real NAD reason or as vengeance. It has happened.
I would never force a buyer to accept something they don't want.
tarotfindsandmore
·8 months agoWhy would you want to force a buyer to take an item they've asked to cancel? Setting aside the matter of negative feedback, that's incredibly bad customer service. You don't know why they're canceling, perhaps the buyer had an unexpected expense come up or someone purchased the item for them. You haven't shipped so what's the big deal? Is 70 bucks really worth the bad blood?
bonanza125
·8 months agoHere is what you do cancel the transaction. Buyer could receive it and just file a "not as described" claim for whatever reason they feel and will return the book for a full refund so you ultimately will land up losing shipping cost up and back. Then yes the buyer can leave a negative. You don't want an unhappy buyer. You have the book in your possession right now so issue the refund and put the book back up for sale.
trainmik
·8 months agoYes...you are on the hook for negative feedback.
And, if you don't cancel you risk the possibility that buyer will claim "Not as described or listed" for return and refund and you have no recourse but to get screwed by buyer and Ebay.
theteamsetguy
·8 months ago@williazwer_0 ,
If you haven’t shipped already I would cancel the order as requested by the buyer because nothing good happens to the seller when you force someone to keep a purchase they don’t want.
1. They will likely return the item by opening a false INAD return thru eBay. In which case you will have to send a the buyer a return label with postage on your dime if you want the item back. If you try and fight the return with eBay saying you have a no returns policy or the buyer lied, they will rule in the buyers, refund the buyer by taking money from your bank account not theirs with the buyer getting to keep the item, give you defect on your sellers account, and tell you to go pound sand. Too many demerits will end your career selling eBay permanently. EBay’s MBG policy supercedes a seller no returns policy. If you aren’t aware of eBay’s MBG I would suggest you bone up on it.
2. Buyer can leave you negative feedback for not accepting the cancellation request.
3. Buyer can purposely damage the item before they return it to you.
Do you need the buyer’s $70.00 so bad or that desperate for a sale that you are willing to put up with all this?
christworks
·8 months ago@williazwer_0 I'm going to take a different approach than others. Ship that order. If they cause you issues, you can always turn them over to your "attorneys" and start litigation.
grann-4629
·8 months agoFirstly, I would cancel for the reasons stated here.
I am surprised that @christworks would suggest litigation without the appropriate smiley icon ... this surely has to be a joke or sarcasm.
😎
christworks
·8 months agoLOL. I had a response written, then I decided to look at their feedback to see what it said. As soon as I saw the OP's response to that, well, I'm not sure the eye roll emoji would have communicated my thoughts accurately. But isn't it crazy???? You really have to follow up on some of these complainers to try to get the whole story, because they really do make it seem like they are the best seller/buyer ever until you dig a little.
reallynicestamps
·8 months agoThey don't want it.
If you haven't shipped it, cancel and leave polite feedback
If you have shipped, reply with a polite Message, that you will refund as soon as it is returned.
You do have the right to adjust your refund to cover any costs.
If you annoy some people, they will realize that, for example, paper burns, and what you get back may not be salable.
Not every transaction goes perfectly.
Losses to returns and refunds are a business expense and tax deductible.
caldreamer
·8 months agoYes, customer can leave you negative feedback if you refuse to accept their cancellation. If you force customer to accept this shipment, they will probably return item using EBAY 30-Day Money Back Guarantee (supersedes "no returns" policy). If that happens, EBAY will force you to refund (purchase price + shipping BOTH ways).
Isn't it just easier to accept the cancellation?
simba6
·8 months agoIf they want to cancel, by all means do so. You will never make them happy going through with the sale. They could file a false not as described case to return it on your dime or worse "help" it get that way.
So no, while you not required to cancel , it's the wise thing to do.
tobaccocardyahoo
·8 months agoIt is hard to believe that, with the number of items you have sold here, you have not been in this position before.
If you have not shipped it yet, I share the recommendation to cancel the order. Whenever you force an acrimonious situation, the risk to your future on Ebay is greater than the amount of one sale. Too many things can snowball and get out of control.
albertabrightalberta
·8 months agoIf you haven't yet shipped, why wouldn't you agree to the cancellation? Why force a buyer to receive an item they don't want?
Just relist and resell it!
kibble-net
·8 months agoIf you haven't mailed it yet, you'd be wise to accept the return.
Do you want to potentially deal with a crazy buyer who will (A) leave you a neg, (B) damage the item and open a INAD return, (C) do a chargeback, or (D) any combination of the above.
I don't sell to people who don't want to buy---neither should you. Just my 5 cents of course 😉
inhawaii
·8 months agoYou are not required to cancel but it would be stupid not to.
Do you really want to "force" a sale on someone knowing they can easily return it (Yes, even if you have a no returns policy, they can get a refund.) and leave you a negative feedback to boot?
njtoyreseller
·8 months agoIts ultimately up to the seller to accept or decline cancellations. Just because you dont accept returns does not mean the buyer wont open an INAD to be able to send the item back anyways per Ebays Money Back Guarantee. As long as you havent shipped it or paid for a label, you would be better off to just accept it & refund them, then relist it.
mamacassidy
·8 months agoYou are not required to cancel.
HOWEVER, in my opinion, you would be wise to cancel. By sending an item to someone who clearly does not want it, you are opening the door for a return that you can not deny (money back guarantee says sellers can't deny returns for Items Not As Described, Damaged, etc) or negative feedback or a chargeback with their credit card company.
Really, no good will come from you refusing to cancel this sale.