High Rate of Returns | Selling

buddyboyusa · 2024-03-14T18:24:29.926000Z

Received message from eBay that I have a high rate of returns during the last 12 months. My rate of returns is 4.57% or 36 returns out of 787 orders. However, only half the defects were for not as described, damaged items or items not received. The other half were returned by buyer because they order my mistake, item did not fit or they changed their mind. I offer returns , buyer pays shipping, and a few free returns. My question, am I missing something or does eBay charge you a defect for every item return. Thanks

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