Help with case against me | Selling

abbylark · 2024-11-18T03:51:40.271000Z

I shipped the order tracking bought through ebay shows delivered to the mail room and then two weeks later I get the package back with a note that it could not be forwarded to the address. I messaged the buyer and did not hear back so I refunded the order minus the original shipping since I sent it to the address provided. She then messages me to send it again and i responded that I could not since I had issued a refund. Now she has started a case against me for the shipping saying she never received it and should not pay shipping. What can I do to keep any defects on my account? Do I send the tracking showing it delivered? Do I refund the shipping? Thank you

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