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Help with a transaction sought.
Hi all,
So a buyer buys my antique watch. I box it up and send it out within the required 3 days. 3 hours after it's delivered he sends me an aggressive message about how it doesn't work. I respond by saying that it was working perfectly when I sent it. After another nonsense message he finally requests a return, along with more nonsense? I discuss it with ebay who says I should accept the return, pay the return shipping, and inspect it when I get it back. They tell me that I can either file a claim with the shipper if it's damaged, or they will cover the cost through seller protection if it was tampered with or a different item was sent back . I already had a payout for the item so they blocked the next payout that was scheduled that day.
I'm told that the buyer needs to send a picture of the item in the return request, but they haven't done it. I'm told that in order for the buyer to get a refund they have to send the item back. which they haven't done despite me sending them a label.
I find out later that day that the buyer has 30 days to send it back. When I ask ebay why, I'm told that they need to have time to determine if it's working or not. I respond by saying that the buyer has already stated that it's not working, so why does he need 30 days??? eBay rep can't compute that question and states the policy again.
Later the same day I get a message from ebay that the buyer has initiated a chargeback from their payment method because they haven't received a refund yet. I'm then given the option to refund his money or dispute it with evidence. What evidence ? It seems like the right hand doesn't know what the left hand is doing at ebay. This person is obviously a pro. Now mind you this has all occurred over 24 hours.
I'm pretty nervous because on one hand ebay is patting me on the back telling me everything will be ok, but I've heard enough stories to not believe them.
Can anyone give me some pointers on what to do, or what not to do?
Thanks, Matt
kh-vince
·3 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
harleys19
OP3 years agoThanks everybody for your responses. I guess I'm appalled that this behavior goes on and ebay is complicit in it all. FWIW, This is not the account that sold the item and it wasn't a watch. I guess I thought the buyer might be monitoring these forums and I might give up some information. It was pretty ridiculous as they don't even need to go through that much effort. The total on the item was $600 and it feels like I should put out some effort, it's also difficult to just accept it as a loss. I also can't believe the amount of **bleep** that ebay has been telling me.
stainlessenginecovers
·3 years agoTry not to be appalled. You need to see it from the other side.
You could have just as easily sent a 'broken' "thingy" to a buyer and they are also appalled that they can be taken by purchasing a $600 thing that doesn't work- so they scrambled to all avenues they could to try to get their money back.
You see, buyers are king because that is what makes this place tick. There will ALWAYS be sellers, but buyers need to be protected or they will just go elsewhere.
allen1853
·3 years agoFraudulent buyers monitoring these forums will now target YOUR listings. Good job.
safan80
·3 years agoittybitnot
·3 years agothe buyer has initiated a chargeback from their payment method because they haven't received a refund yet.
@harleys19
You are going to have to respond to the Payment Dispute. If this is the sort of claim that allows you only ONE jpg picture, you are going to have to be a bit creative as well as careful. Typically, with this sort of chargeback it appears you are asked to prove "a negative" and it is very frustrating.
You need to make a document that says the buyer was granted a return on XXXX date, issued a prepaid return label, and has not returned the item for a refund. include with that an image of the label. Change it to (a stitched together) jpg format and include it as your response.
Hopefully, eBay will submit that information to the C.card carrier (or PayPal if the claim was filed there). Though you may still lose, your other choice is to accept the claim which will allow the buyer to get a refund from your proceeds and keep the product for no charge.
donskee
·3 years ago@ittybitnot, I did find out today that when challenging a charge back you don't have to stitch all of your evidence into one jpg. You're allowed to upload 5 images to a total of 1.5Mb. They say they're working on a modification where there will be a box to enter a statement to go along with the images, but for now I write a letter then take a picture of it as you suggested. They say the only thing in my favor is the claim for the dispute is that they didn't get a refund. If the reason had been SNAD then I would have no chance. It's funny, the buyer has turned sweet, "just wanting to make things right" . I'm sure it's just part of the ruse. Maybe to get me to ignore the dispute so it'll default in his favor.
ittybitnot
·3 years agoYou're allowed to upload 5 images to a total of 1.5Mb.
@donskee
That is good to know. Thanks for that information. Do let us know how things turn out.
donskee
·3 years agoSorry for the delay in replying. As it turns out the receiver I sent was damaged by UPS. After hours on the phone with ebay and the buyer I agreed to refund the money and provide a return label after tracking information showed that the package was moving back. I'm trying to find a different way to sell as I haven't sold for the last year. I have an idea but that's for a different post. Thanks for everyone's support