Help responding to a buyer who can't find a delivered item from USPS | Selling

melusky · 2026-06-10T14:29:42.595000Z

I live on the east coast near Philly. Buyer lives in Los Angeles. Buyer purchased item from me Saturday morning. I dropped it off a my post office Saturday morning. Item went to local sorting facility, was sent across the country in a day. Package made it to Los Angeles sorting facility Monday morning and was marked delievered later that afternoon. USPS marked this deliered at "Garage / Other Door / Other Location at Address". (Side note I shipped this USPS Ground Advantage and they must have shipped this Priority Mail, amazing how quick it made it across the country). Long story short the buyer cannot find the delievery. Buyer lives in an apartment. I told the buyer to look for a small black box (gave descriptive details of the shipment). Told buyer to ask local letter carrier for details about the delievery. Buyer said he works and doesn't have time, is expecting me to research when USPS won't open an investigation on a package they delivered. Buyer wants the item "ASAP" (it was delievered well ahead of the expected delievery date of 6-12). What is the best way to respond to this buyer and diffuse this situation?

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Help responding to a buyer who can't find a delivered item from USPS | Selling | eBay Community