Heads Up: Check your addresses & personal info | Selling

wastingtime101 · 2025-09-18T01:39:35.956000Z

I was looking at a setting on Account Settings > Addresses and noticed it said "add" instead of "edit" next to the Return Address field. I definitely had a Return Address on file before (even have screenshots) so it must have been wiped by some kind of system bug, perhaps when eBay redesigned the format of that page. I don't think I've looked at it in the past year so I'm not sure when my return address was wiped, especially since the address still populates correctly when buyers file returns. My other accounts all look fine so hopefully this is not a widespread issue. Either way, wanted to give you guys a heads up to do your annual check of everything on your addresses page, as well as your Personal Information page. That is, if you haven't already done a recent check after @1786davycrockett set an example for everybody when he was locked out of his account for not having an active email address on file and only a landline that couldn't receive a text with a verification code to reset his password. ðŸ˜‰ When updating addresses, it's generally better to add a new one, set it as the default/primary, then delete the old one.

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Heads Up: Check your addresses & personal info | Selling | eBay Community