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Having some seller's anxiety...
For some reason or another, lots of little things are making me anxious about selling here (I would say selling online, but I haven't set up the other platforms yet).
I have concern about my box of parcels that are being couriered being misplaced if I take them to the local FedEx office, which is nothing more than some students in a copy centre (it's not even a real FedEx office, they just handle FedEx drop off and delivery). But if it's being picked up at my house, I get anxious if they show up late. I seem to be able to handle waiting an hour or two, but when we get on to that second hour (and they almost never take that long from the time I schedule pick up, I get a bit anxious.
Earlier this week I checked my PO box for little stamp packs I'm sourcing from a guy who lists at 10% CV, just to see what I can win without much effort. On Monday something showed up that was shipped almost a week after the two previous ones. They were arriving in order, but all of a sudden it skipped two deliveries that were a little more sizeable (both dollars and size of package), so I was trying to figure out if there's a reason packages from one address to another that are shipped every few days would arrive out of order. That was alleviated when I showed up at my PO Box today and took out two very fat packages of stamps and everything I thought was missing was in there.
When I see messages from buyers, I'm always wondering if I'm going to be "yelled at", or is it just a buyer thanking me for information. I don't get yelled at a lot online, so I shouldn't worry... but it's a carry over of answering phones at work when you never know if someone's going to be yelling at me and I have to make nice and calm them down over their problem. We joke at work that the phone is a ticking time bomb since all the calls I handle are complaints related by people who can't connect with their case workers or things aren't going the way they planned. You never know if they'll be calm and nice seeking help, or intent on yelling because they're mad. Messages from buyers give me similar anxiety before I have a chance to read them (with some exceptions, when I see they are coming from certain buyers I know everything is OK, they are repeat customers and we are negotiating deals).
I try not to worry about SNADS and INRs too much because those are rare in my store. I guess I don't suffer the same anxiety about that as someone who's posting here that they got their third SNAD this week. I'm thankful for that because I don't think I could continue if this was a frequent problem.
Anyone else feel anxious about selling here?
C.
tobaccocardyahoo
·2 years agoI have offered this advice to sellers on multiple marketplace sites.
Do not sell anything online which you cannot afford to take a total loss on. That in itself can lower the anxiety.
This problems you are worried about are rare, but they do happen.
You need to make enough sales and have enough margin so the pain when things go wrong is fleeting.
As for problems with buyers, what you sell will often define how much grief you get. And I am not just talking about product quality, accuracy of grading and your packaging and shipping. There are categories of product which attract high maintenance buyers. They demand a quality of perfection which is impossible to meet, and the smallest flaw, real or imagined, can motivate them to ruin your day. I stopped selling in such categories and the pain is gone
luckythewinner
·4 years agoSo to sum up - everything eventually arrives, you really don't get yelled at very much, and SNADS and INRs are rare for you.
sin-n-dex
OP4 years agoSNADs and INRs are rare, I guess most buyers think I described it accurately, so there's no need for a SNAD. Occasionally there's an issue, but in most cases they message me to work it out rather than file a SNAD.
As for getting yelled at a lot... every day all day long at work. The morning starts off OK, then I get the first yeller and I'm on edge the rest of the day. If this happened to me all the time on eBay I think I'd lose my mind.
C.
dbfolks166mt
·4 years agoWhen I was working in an office the yelling and shouting only happened when the office ran out of coffee. Somebody was generally immediately tasked to make a run to the store for a supply. About an hour later things calmed down a bit.
sin-n-dex
OP4 years agoWe have people who damage their own property and yell at us for not paying to replace it. A different sort of yelling, with people who aren't entirely reasonable. I looked at a file this morning and the customer has called several times a day every single day for the past few weeks. (At least she didn't yell at me).
C.
kh-belma
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
vintage-camerastuff
·4 years agoSelling on ebay is anxiety waiting to happen. At any moment you could receive a not as described complaint or where is my order, I want a refund. My wife has pills for that. luckily I have access to those pills.
elihech-0
·2 years agoI don't think I ever got any complaints like that from my buyers. Only four of them gave me positive feedback, but most of the others never gave me anything positive, negative or neutral.
But I do get anxious about things like getting hacked online, living on my own, and artificial intelligence putting me out of a job I enjoy like dishwashing.
Old thread from 2021