having a return of funds without the items being shipped back
I sold an expensive furniture coat to a Norwegian buyer....she had a drop location in the us...I do not ship outside the us...but this is circumvented by buyers who want the item....really unfair
'she got the coat...did not want it had reasons why the coat was not for her...paypal refunded her even after I explained her breaking the rules and the coat was explained totally.....
I never got the coat back...she had an poor return address...it is now back in Norway at a post office
she is gone and so is the coat....these people are criminals and take advantage of the system.
ebay of course always sides with the buyer...they told me that it was not ebay covered...and so sad too bad...
I am so sick..of this behavior...now with authentication...trouble ahead...I had a 14k gold stamped bracelet returned because if tested at 13.49K gold...all this preowned gold will probably have this issue.
how can a reseller do anything about this...most gold items are a little short on karate content...and that is vintage items...unless you buy a $20,000 testing X-ray machine....
r_lresale
·2 years ago@soh.maryl I'm right there with ya. No matter how I search for furniture coat I only get results for varnishes and top coats, paints, and such.
soh.maryl
·2 years agoA little back story here: Am 90 years old. Probably the very least computer-savvy person you have ever heard of. Almost every day I run into new words to add to my vocabulary. Most recent one was "yeet" (have no idea what it means). Was hoping that "furniture coat" was another possible addition to my savvy vocabulary. (Do we still use the word "savvy"?)
brightlightbookseller
·2 years ago"yeet" means to throw or toss away from yourself, usually without care as to where something lands.
Just FYI. I'm not usually up on new vocab either (I'm not that old, but have never been "hip", and yes I know that's not a term used anymore), but I know that one.
toomuchstuffagain35
·2 years agofurniture coat is probably an autocorrect error. Have they sold a fur coat?
albertabrightalberta
·2 years agoUnless the OP sold the item using a different ID, the only sold item on this ID is "Antique Victorian Pocket Watch Holder with Cranberry Glass fruit and garland"
Maybe voice-to-text heard "fruit" as "furniture coat?"
robbie31415
·2 years agoIf it's a INAD chargeback and it'd not a PayPal chargeback, the item and money is most likely gone.
There is no seller protection for INAD chargebacks, and it doesn't matter that they used a freight forwarded, eBays MBG has no impact. If eBays MBG did then every claim after 30 days would be invalid.
EBay would protect you if it was an INR or Unathorized charge chargeback as long as you have delivered tracking to the FF.
Sorry this happened to you.
mam98031
·2 years agoWhile there certainly aren't many on an INAD, there is for this OP's issue and it is specifically called out in the MBG.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
Exclusions and special coverage when the item doesn't match the listing
The item was collected by a third party on behalf of the buyer
Not covered
Withdrawal of the items in your Collection when stored in the eBay vault
Not covered
Withdrawals may be covered separately by the eBay vault.
The buyer arranged their own shipping method, such as a courier pickup
Not covered
The item was sent to another address after original delivery
Covered:
Not covered:
Unless I misunderstood the OP, the buyer filed a claim in PayPal, which would be handled as a Chargeback in Managed Payments.
mam98031
·2 years agoYou seem to have multiple problems.
I sold an expensive furniture coat to a Norwegian buyer....she had a drop location in the us...I do not ship outside the us...
That means you shipped to a Freight Forwarder. One that Freight forwarder reshipped that item to your customer as per the Money Back Guarantee policy the buyer loses their buyer protection.
'she got the coat...did not want it had reasons why the coat was not for her...paypal refunded her even after I explained her breaking the rules and the coat was explained totally.....
It is possible the buyer knew the rules of Ebay, so instead of filing a claim in Ebay they filed a Chargeback which is directly with their Credit Card company.
But even when PayPal is involved, they HAVE TO go through Managed Payments. So you would have received an email from Ebay notifying you of this Chargeback being filed and you had the ability to submit evidence to dispute the Chargeback.
Did you do that? Did you submit that the buyer was not covered under the MBG and why they weren't? Did you give the information that you shipped to a freight forwarder and then they shipped to her country? All of which you should have informed Ebay and the Credit Card Company.
I never got the coat back...she had an poor return address...it is now back in Norway at a post office
she is gone and so is the coat....
Usually when a Chargeback is involve the item doesn't get returned to the buyer. The CCC allows the buyer to keep the money and the item. Unfair, absolutely. Legal, yes and no.
If the buyer had a "poor return address", that would be on you. Your return address is determined by what you have set up in your account preferences.
ebay of course always sides with the buyer...they told me that it was not ebay covered...and so sad too bad...
Unlikely that is actually what Ebay said to you, but I'm sure it is how it made you feel. Actually a couple of things. Ebay has NO POWER to stop a CCC from refunding a buyer. No power at all on a Chargeback. However we do still have certain Seller Protections on Ebay, one is regarding this vary transaction as I explained earlier. So while Ebay can't stop the CCC from taking the money they are after, Ebay can stop it from coming out of the seller's fund and pay for it themselves.
And that is what should happen here. You should be covered under seller protection. You need to appeal this with Ebay. But make sure you have your information TOGETHER before doing that. You want the portion of the MBG that pertains to shipping to a Freight Forwarder, so read the policy carefully.
mam98031
·2 years agoI would suggest that you contact Ebay for Business on Facebook or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/eBay/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/home
soh.maryl
·2 years agoEveryone seems to understand this except me: What is a "furniture coat"?
mam98031
·2 years agoI don't know what it is, but it isn't important to understanding the issue the OP is having. IMHO
soh.maryl
·2 years agoYes, I recognize that it is not important in terms of resolving the problem. Of course.
But, every day, everywhere, especially on line, I see new terms. Just trying to broaden my understanding and vocabulary.
So no one else is even remotely curious? OK then.
soh.maryl
·2 years agoSo I looked at the last 20 or so items that the OP has sold.
Neither the word "furniture" nor the word "coat" appears in any of them.
frenchtoast4u
OP2 years agoI am still upset about this transaction
it was a fur coat
it is theft and deceitful when you clearly state you do not ship outside the continental us
so have it shipped to a freight forwarder in the us…
ebay will loose sellers….now with the jewelry authentication and selling vintage jewelry
it is a mess
reallynicestamps
·2 years agoYOU didn't ship outside the USA.
The freight forwarder is in the USA.
The forwarder then re-shipped the coat.
Now
You can still demand the return of the coat.
EBay allows even sellers with No Returns as a policy to do this.
Paypal usually demands that the buyer pay for return shipping.
With eBay the seller is required to send the shipping label tothe address they shipped to.
Which is the freight forwarder.
Then the buyer has to get the disputed item to the forwarder and (probably pay) to have them use the shipping label.
And I believe there is a deadline for the return or the buyer loses the Claim.
Not sure about PP, but you should demand the return of the coat at the customer's expense.
No return.
No refund.
But do contact the eBay employees who work the social media account chats.
Not the phone clerks who are vague on concepts like "there are other countries in the world besides the USA".

https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://www.instagram.com/ebayforsellers/

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.