Have i accidentally not been refunding customers in full?

Question

I've noticed lately when refunding a return for customers that I need to write something in the description as it states "a description is needed for any deductions" then on the next page it states "Usps label will be deducted from buyers purchase price refund for amount of (the shipping cost)". That sentence along with the previous reason has me thinking that ebay is actually deducting the return shipping cost from my customers, and therefore I must refund the original shipping cost to make it...

stainlessenginecovers · Accepted Answer

No, you are NOT 'partially' refunding customers unless you are INTENTIONALLY doing it. The 'comment' for 'deduction' is if YOU are 'deducting'; you would then give a reason why. Otherwise, you leave it blank and refund as shown and customer is refunded 100% (after eBay gives share of 'fees' and 'taxes').