Has eBay stopped sending an email notice if a buyer opens a return? | Selling

bid-with · 2025-03-12T03:04:48.694000Z

I always got a message to ether approve a return or at least they let me know if a return was opened. That way I could try and help my customer before the added hassle of sending it back. But now I can't find any of those emails. Nothing at all. The last one was like a month ago. I just have a customer open a return and already shipped it but eBay never notified me either by message or email. Nothing...... Was this a policy change and why was it changed? It wasn't broken before.

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Has eBay stopped sending an email notice if a buyer opens a return? | Selling | eBay Community