GREAT NEWS! NO MORE RETURNS FOR "NOT WORKING FOR PARTS" | Selling

I think that the actual changes to the policy can be condensed to:

1. ebay is going to make sure the buyer understands that this item is being sold as not working.

2. The timeframe for a snad return is reduced from 30 to 3 days.

The no remorse returns are not a policy change for those who had a no return policy.

redlinear

·11 months ago

For me: When I list an item (a car part) that I know is non-working. I explain how I came to that conclusion, and describe and photo any "physical" damage that can be seen.
MANY sellers don't describe anything (when listing good or bad parts)
But ALWAYS, for non-working parts, the price reflects the issues.
It's cheap and I'm telling you "everywhere I can" that it does not work. AND, I'm also telling you it's on a One Way Ride. It DOES NOT WORK and even it decides to function correctly when you receive it, I still don't want it back.
So, this new policy is a good thing for me.

broto_64

·11 months ago

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210

There is an important element that has been omitted here, this item was also sold under a "No Returns" policy. Granted it's still interesting that this means a buyer can not open an MBG NAD claim for up to 30 days, but I do wonder what would happen in the case of an item sold as "For parts" under a "Returns accepted" (30 days, 60 days, whatever) policy.

Please understand, ALL of the above mentioned affects how requests for returns proceed.
(ie,: For parts only / returns accepted / not accepted) it all matters.

sosmachines

·11 months ago

1184 View listings

That's great for sellers who are selling items that appear to be in good cosmetic condition but may or may not function due to being "untested."

This means they can just dump the item in a box and ship it with no concern at all. When it shows up smashed to bits and whatever value or potential to be repaired it had at the time of sale is gone and the buyer can no longer recoup their investment from it, the seller will be absolved of any and all accountability.

It's a win-lose situation, if the policy is abused. And it's just screaming to be.

mam98031

·11 months ago

Owner / Operator19714 View listings

@svcheck

Would you please point us to where in the MBG it says this please. I've been unable to find it. Or is it covered in a different policy.

svcheck

OP11 months ago

Hm.. i checked . it is not there, but was told it is a new policy by CS

mam98031

·11 months ago

Owner / Operator19714 View listings

@svcheck wrote:
Hm.. i checked . it is not there, but was told it is a new policy by CS

Customer Service doesn't always get it right. I would not count on this unless it is part of the policy pages.

bashort

·11 months ago

I think a lot of the problems are caused by sellers not clearly setting expectations by not saying what they know about the item and just say "untested" which implies that the item probably works it was just never tested.

Another problem in some categories is buyers who think they know what is wrong with the item and it is a easy fix then if it actually is not easy they want to return.

I have sold quite a lot of for parts over the years and never had a problem.

broto_64

·11 months ago

@bashort wrote:
I think a lot of the problems are caused by sellers not clearly setting expectations by not saying what they know about the item and just say "untested" which implies that the item probably works it was just never tested.

Another problem in some categories is buyers who think they know what is wrong with the item and it is a easy fix then if it actually is not easy they want to return.

I have sold quite a lot of for parts over the years and never had a problem.

There may be truth to that, however any item sold as "for parts" OR "untested" I assume it to be NOT working. As in assume the worst, hope for the best but don't expect it or you will be disappointed.

worldcoinauctions

·11 months ago

1014 View listings

Seems fair, if I sell something that is "Not Working, only for parts" why should a buyer get to get a refund because it "Isn't Working"? If it works I would expect it to sell for a higher price!

I don't currently sell stuff like that, though I have in the past. How about a stack of old hard drives that you can take the magnets out of? Perhaps you want the magnets.

I've sold coins that I have described as "Dreadful" or "Severely Damaged" They are worth what they are worth.

bashort

·11 months ago

@worldcoinauctions wrote:
Seems fair, if I sell something that is "Not Working, only for parts" why should a buyer get to get a refund because it "Isn't Working"?

In this instance a buyer should not be granted a return but there are many other ways the item can be not as described like the seller said the circuit board was in excellent condition but actually it was corroded beyond repair, This should be allowed a snad return.

svcheck

OP11 months ago

exactly

prior buyers simply opened INAD

bashort

·11 months ago

The clearer buyer messaging is a good thing, Blocking remorse returns would be unnecessary if the sellers return policy was followed no change would be necessary.

3 days to file a snad is ridiculous in my opinion.

Clearer Buyer Messaging:

Buyers will see prominent "For Parts or Not Working" and "No Returns Accepted" messaging at every stage of the purchase, from the item page to checkout and post-purchase.

Blocked Remorse Returns:

Buyers will not be able to initiate returns for "remorse" (e.g., buyer's changed their mind) on these items.

Stricter "Not As Described" (INAD) Claims: Buyers will need to provide clear photographic evidence to support their claims that the item is "not as described".

The claim window for "Not As Described" requests has been shortened from the previous 30-day period to just 3 days.

momtoabeautifuldaughter

·11 months ago

Love my beautiful daughter92 View listings

@svcheck wrote:
Hallelujah!

Ebay finally listen to sellers and got new update . not sure why they didn't send it out, but here is the CONFIRMED news:

from now on if you list product as NOT WORKING FOR PARTS, buyer can't open MBG claim

tested it today myself. Item was for $1500

MBG claim will give you the option to DECLINE.

I was: WOW!

Called CS and got it confirmed. New procedure

So no longer need to list as return accepted

Not completely, the buyer still has 3 days they can open a case . After that you can deny a return...

redlinear

·11 months ago

@momtoabeautifuldaughter wrote:
@svcheck wrote:
Hallelujah!

Ebay finally listen to sellers and got new update . not sure why they didn't send it out, but here is the CONFIRMED news:

from now on if you list product as NOT WORKING FOR PARTS, buyer can't open MBG claim

tested it today myself. Item was for $1500

MBG claim will give you the option to DECLINE.

I was: WOW!

Called CS and got it confirmed. New procedure

So no longer need to list as return accepted

Not completely, the buyer still has 3 days they can open a case . After that you can deny a return...

3 days for a non-remorse reason.
NO remorse returns at all

svcheck

OP11 months ago

https://www.ebay.com/itm/186389576541

So let me give you an example - the ACTUAL case:

I sold an item

as y can see it is CLEARLY advertised not working for parts

Buyer tried to open INAD

with the follwoing statement:

Return Reason

Doesn't work or defective

Comments

The unit is over 20 years old and andersen will not supply ampules to use the machine, the unit is basically unusable!! This was not informed in the listing. We need to ship the unit back to you and receive full refund.

This is a clearly what ebay is trying to address and that is what we are talking about. Not some fraud cases of sellers sending a bic pen instead of the rolex

bdmh-enterprises

·11 months ago

4743 View listings

@svcheck wrote:
So let me give you an example - the ACTUAL case:

I sold an item

https://www.ebay.com/itm/186389576541

as y can see it is CLEARLY advertised not working for parts

Buyer tried to open INAD

with the follwoing statement:

Return Reason
Doesn't work or defective
Comments
The unit is over 20 years old and andersen will not supply ampules to use the machine, the unit is basically unusable!! This was not informed in the listing. We need to ship the unit back to you and receive full refund.

This is a clearly what ebay is trying to address and that is what we are talking about. Not some fraud cases of sellers sending a bic pen instead of the rolex

It's possible they have also made "doesn't work or defective" a remorse reason for these items in the same way "doesn't fit" is remorse in clothing.

stainlessenginecovers

·11 months ago

5484 View listings

Great News!! Now when buyer opens a Chargeback you STILL get to refund and pay the additional $20 (if you attempt to fight) and will be at the mercy of the 'Bank' which has nothing to do with ebay 'policies/systems'.

bonanza125

·11 months ago

8845 View listings

Not so fast with your celebration. Buyers are given 3 days to file a "not as described" case on "not working for parts only" items. After the 3 days are up yes you will have the option to decline the return.

an-57470

·11 months ago

All the eBay â€œgood newsâ€ becomes moot since a buyer can ALWAYS open a credit card dispute.

gator08041971

·11 months ago

954 View listings

Items listed as Parts Only still have a 3 day return for doesn't match description or photos.

The buyer isn't completely left in the dark, but they only have 3 days to act instead of 30. As someone that sells items in this category occasionally, its a good thing for me. But I'm also not a seller that tries to cheat my buyers. I can't say the same for some other sellers.

What the OP is talking about is if they try to do a normal return, you can deny the return a bit differently as mentioned.

magicjohnsonsvariety

·11 months ago

2754 View listings

If true, this really is good news.

People who buy like this know exactly what they're getting into.

The 3 days window makes sense too...can't have sellers shipping out something completely different.

win/win

svcheck

OP11 months ago

"The buyer isn't completely left in the dark, but they only have 3 days to act instead of 30"

Yes, but ebay CS tgold me that they will make it right for seller

" As someone that sells items in this category occasionally, its a good thing for me. But I'm also not a seller that tries to cheat my buyers. I can't say the same for some other sellers."

I am a bit confused by that statement

First of all we (if you refer to us) are not trying to cheat anyone by advertising item NOT WORKING FOR PARTS. Anyone in the clear state of mind would understand a that it is advertised as NOT WORKING UNIT. So what is a "cheating" portion of it?

From my prospective it is a VERY HONEST listing. if we would advertised not working unit as WORKING that would be a cheating

roccotacodad54

·11 months ago

433 View listings

I may be way off base here but bear with me.

I have developed a suspicious nature in my old age. I tend to look for "what's the angle" with any decision made by any business that looks to be of benefit of subscribers/buyers.

If indeed this new policy is real it would seem to me that MAYBE the powers that be assume it will undermine consumer confidence and kill a catagory that is a concern for them with alot of returns or whatever reason.

It also makes me wonder the same with the new autoparts return rules only from a different angle.

I often wonder reading in these forums "Are they just trying to kill interest in these items?"

Probably off base but it's in my nature to question any new policy, anywhere.................

participatrophy

·11 months ago

Right there with you on both counts.

bashort

·11 months ago

Just think, you could pickup a late model iphone off the street that had been run over 100 times and take a picture of a different one, sell it for parts then tell the buyer to go pound sand.

Or the old sell a picture of something instead of the actual item could be making a comeback, how awesome!

luckythewinner

·11 months ago

1159 View listings

So ...

If I buy a broken Rolex that says the crystal and dial are intact, the seller can ship me a broken Timex and I have no recourse?

Or if I buy a broken iPhone 17 that says the screen is cracked but it works perfectly, the seller can send me a bricked iPhone 6 and I have no recourse?

That does not seem fair.

redlinear

·11 months ago

@luckythewinner wrote:
So ...

If I buy a broken Rolex that says the crystal and dial are intact, the seller can ship me a broken Timex and I have no recourse?

That does not seem fair.

No. According to my understanding.
It's no Remorst Returns.
Not As Described returns are accepted (within THREE days of Delivery) and (You must have photographs that clearly show the difference)

luckythewinner

·11 months ago

1159 View listings

@redlinear wrote:
@luckythewinner wrote:
So ...

If I buy a broken Rolex that says the crystal and dial are intact, the seller can ship me a broken Timex and I have no recourse?

That does not seem fair.
No. According to my understanding.
It's no Remorst Returns.
Not As Described returns are accepted (within THREE days of Delivery) and (You must have photographs that clearly show the difference)

I was going by what the OP posted:

"from now on if you list product as NOT WORKING FOR PARTS, buyer can't open MBG claim"

I hope you are correct.

msha3839

·11 months ago

2021 View listings

There is a painful antidote..seller can list as not working and for parts only..buyer can claim missing parts and not as describedâ€¦Iâ€™m sure many sellers will end up with a heartburn and constipation â€¦ðŸ¤·

svcheck

OP11 months ago

"If I buy a broken Rolex that says the crystal and dial are intact, the seller can ship me a broken Timex and I have no recourse?

Or if I buy a broken iPhone 17 that says the screen is cracked but it works perfectly, the seller can send me a bricked iPhone 6 and I have no recourse? "

of course not. It is a different issue. it is called FRAUD.

luckythewinner

·11 months ago

1159 View listings

@svcheck wrote:
of course not. It is a different issue. it is called FRAUD.

I was basing my response on your statement in the original post that said:

"from now on if you list product as NOT WORKING FOR PARTS, buyer can't open MBG claim"

An "Item not as described" is a Money Back Guarantee ("MBG") claim. I think 90% of the confusion on this thread arose from that incorrect statement in your initial post.

Apparently, buyers can file a INAD against an "For Parts or not working" listing, they simple have a shorter 3 day window in which to do it.

Yes, what I described is fraud. And I was concerned because your incorrect statement suggested that sellers would have a loophole to commit fraud, but I am glad to see that is not the case.

meme6253

·11 months ago

3989 View listings

That is great news for any seller that sells that type of product.

bashort

·11 months ago

@meme6253 wrote:
That is great news for any seller that sells that type of product.

Yea, they will not be bothered by those pesky buyers once buyers catch on.

bennotbill

·11 months ago

1023 View listings

@svcheck wrote:
from now on if you list product as NOT WORKING FOR PARTS, buyer can't open MBG claim

Used to be like that in the UK years ago, but distance selling regulations put an end to it.

So no way that can come back over here.

svcheck

OP11 months ago

Sorry to hear it

But really - if you advertised - item as NOT WORKING FOR PARTS , how so buyer can open return as NOT WORKING??

it is against the core idea of NOT WORKING FOR PARTS .

redlinear

·11 months ago

Finally, an "almost" final sale.
Guess it depends on what you sell, but this is awesome news for eBay Motors Parts.

hotwheelsbum

·11 months ago

61 View listings

@svcheck wrote:
Hallelujah!

Ebay finally listen to sellers and got new update . not sure why they didn't send it out, but here is the CONFIRMED news:

from now on if you list product as NOT WORKING FOR PARTS, buyer can't open MBG claim

tested it today myself. Item was for $1500

MBG claim will give you the option to DECLINE.

I was: WOW!

Called CS and got it confirmed. New procedure

So no longer need to list as return accepted

You "Tested" this policy and got the confirmed outcome you had hoped for with THIS Customer Service Rep TODAY.

Test it again TOMORROW with a different Customer Service Rep. Outcome could very well be the opposite of the outcome you experienced today.

That's how ebay works. ðŸ˜

a_c_green

·11 months ago

4168 View listings

@hotwheelsbum wrote:
You "Tested" this policy and got the confirmed outcome you had hoped for with THIS Customer Service Rep TODAY.

Test it again TOMORROW with a different Customer Service Rep. Outcome could very well be the opposite of the outcome you experienced today.

That's how ebay works. ðŸ˜

I have to agree that I would not trust a Customer Service phone conversation any further than I could throw it by the leg. I would be more convinced if one of the actual eBay Community contacts was to confirm this. Has this been mentioned in any more-official eBay channel that I might have missed?

bashort

·11 months ago

So you are telling me that a seller can misresent a item however they want and as long as it is listed for parts or not working the buyer has no recourse?

So tell me how destroying buyer confidence is a good thing.

kensgiftshop

·11 months ago

389 View listings

@bashort wrote:

So you are telling me that a seller can misresent a item however they want and as long as it is listed for parts or not working the buyer has no recourse?

So tell me how destroying buyer confidence is a good thing.

If it's true, I don't see it lasting long.

People think scams are bad now, just wait.

svcheck

OP11 months ago

?

"So you are telling me that a seller can misresent a item however they want and as long as it is listed for parts or not working the buyer has no recourse"

Why?? i never said so. I said that if you for example list ipad as NOT WORKING/FOR PARTS buyer can't return it as not working. We had this issue lots of time and had a meeting with ebay leadership with few other sellers discussing it a while ago and question was - if item is listed NOT WORKING, how can buyer open return as NOT WORKING

I never said that you can send a toothbrush instead of ipad and cheat a buyer

broto_64

·11 months ago

@svcheck wrote:
?

"So you are telling me that a seller can misresent a item however they want and as long as it is listed for parts or not working the buyer has no recourse"

Why?? i never said so. I said that if you for example list ipad as NOT WORKING/FOR PARTS buyer can't return it as not working. We had this issue lots of time and had a meeting with ebay leadership with few other sellers discussing it a while ago and question was - if item is listed NOT WORKING, how can buyer open return as NOT WORKING

I never said that you can send a toothbrush instead of ipad and cheat a buyer

You are correct, however the policy applies to both situations (send a toothbrush instead of ipad) is the same under "not working / no returns" if a buyer opens INAD the outcome is the same. So you are not cheater, but other sellers will be?

inhawaii

·11 months ago

Ebay's most handsome seller.4909 View listings

Although would never ever ever list such a item ... that's great news.

svcheck

OP11 months ago