Got Burned Again!
I was following eBay instructions on a partial refund on a return, I received with some damage, I contacted the customer they were very understanding & we agreed upon a price, While following the instructions they sent the entire refund!, Not Happy At All!!
25 comments
gloryglorygifts
·11 months agoSo sorry that it happened.
robbie31415
·11 months agoA forum regular who is following outsourced cs. Thanks for the laughs.
Policy documents say you weren't eligible for either abusive buyer policy or trs protections to deduct upto 50%.
I think you intentionally caused this so you could make a forum post.
meme6253
OP11 months agoI think you are severely mistaken!!!!
meme6253
OP11 months agoI think you intentionally posted this to provoke an argument!
fern*wood
·11 months agoYou need to fill in some blanks. Was this a not as described return? How did you get instructions from eBay? Who refunded for you?
hartungcards
·11 months agoYou lost me at, "I was following eBay instructions."
12345jamesstamps
·11 months agoThe thing I hate about refunds is that it comes out of 'available funds' in 2 seconds.
meme6253
OP11 months agoThe enter refund amount never came up.
12345jamesstamps
·11 months agoYou were working it out with the buyer...
So this can be between a seller and a buyer.
What I do is send a partial refund (mine are usually combined shipping) or whatever it is in the 'item sold'...'refund' and state reason why.
Especially if there was no eBay claim opened.
meme6253
OP11 months agoThis was on a Returned item.
12345jamesstamps
·11 months agoAn item is returned...only a partial refund?...and not the whole refund?
One can do a partial refund as I stated without an open claim...and then the 'honest buyer' can return the item.
This is not getting eBay involved.
But you risk the buyer not being honest on returning the item.
kensgiftshop
·11 months agoDon't you have to offer 30 day returns to be able to deduct from the refund?
meme6253
OP11 months agoNo not that I'm aware of, Nothing like that was mentioned.
stainlessenginecovers
·11 months ago@meme6253 you can only 'deduct up to 50%' of a refund (when a refund case is opened by buyer) if you are TRS and offer 30 Day Returns. If you don't, you can't. Then it's simply up to you to go into the order and 'refund' whatever you and the buyer agreed on, although the buyer can STILL open an official return case (although sounds like they did and you didn't refund 'on time' (you get 48 hrs after delivery of a returned item or ebay will do it for you and ding your metrics for it)
Seller protections | eBay
meme6253
OP11 months agoThe book was returned, There was damage that was not there before, Contacted the customer, Customer & I agreed to deduct an amount from the refund, Followed eBay instructions for receiving a damaged return, That you can deduct a partial amount from the total refund amount, While following those instructions,I gave my explanation, attached photos of the damage, The next Screen should have been the amount to deduct, But that did not happen, Instead the full amount was refunded, I Hope that explains it well enough for everyone to understand, I cannot be anymore clearer than that!
house*of*paws
·11 months agoHi @meme6253
I’ve also heard that only TRS sellers with 30-day return polices can withhold money (up to 50%) from the refund when an item is returned with damage. [You have a ‘no return’ policy … at least, on all the listings of yours I checked … and eBay isn’t known for rewarding no-return policies.]
This appears to be yet another case of miscommunication with eBay’s CS. I’m sorry. How come you didn’t ask here first?
meme6253
OP11 months agoI didn't think I had to ask here first, & this is exactly why I don't like to offer returns, I deal primarily with collectibles, & Condition is everything with collectibles, Customers for the most part do not care about your item when returning it leaving them susceptible to damage, & now to re sell that item you have to lower price because it is no longer worth the same.
kensgiftshop
·11 months agoTo be able to deduct from the refund, you'll have to offer 30 day returns.
gurlcat
·11 months agoThe policy confuses a lot of people, understandably. To qualify for deducting up to 50% (and the original shipping by the way), the item must be EITHER:
*TRS, with 30 days returns accepted (buyer OR seller paid return shipping)
* Not TRS, with 30 days SELLER PAID returns (AKA "free returns").
And note: the policy is only concerning what the listing's return setup was, NOT the buyer's actual reason for returning, so "remorse" or INAD -doesn't matter.
@meme6253 The reason you didn't see a box to deduct any amount was because you had NO returns set up for the item. When you list things like that, you will never be able to deduct any amount. No returns is the most unwise choice all around.
meme6253
OP11 months agoIt's not unwise when you deal with collectibles, That is what eBay & other's need to understand.
stainlessenginecovers
·11 months agoand what you need to understand is you CANNOT 'partially refund' because you are NOT qualified to do so.
If they shipped you back a rock, there is nothing you can do except refund 100% or ebay will do it for you (and ding you for doing it as well as not refund you final value fees)
fern*wood
·11 months agoSometimes people do return items without opening an official not as described return (NAD), which is why I asked for clarification. So it seems a NAD was filed, which you know can happen whether you offer returns or not. Ironically, since you do not offer a return policy, you do not qualify for the limited protection where a percentage can be withheld. eBay reps should know this.
buyselljack2016
·11 months agoThe thing that could have made this "clearer" is if you had stated all that to start with rather than a "fill in the blanks" post😂
You knew exactly what the situation was, so it was clear to you, but others did not have all the facts.
You have now explained well.