Got a MC011 and don't know why
On the 11th I got an MC011 restriction and an email asking to upload all the proof of deliveries. I have literally hundreds. I have been an eBay member for about 24 years but recently started a side business in my retirement. I buy liquidations of Philips Hue and other automation gear and was selling it on eBay. I enjoy a 100% rating and my customers seem satisfied and happy. No real issues.
I am guessing that the rapid increase in sales has triggered this action - I normally would sell something only occasionally but as I mentioned I am starting a side business. I think that it is completely reasonable to investigate a rapid increase in sales as that could be a flag for an account take over or other scam. But in my case, it was just success for my new business.
Someone from eBay could have just inquired and I would provide whatever documents or information they might require to verify my legitimacy, however, instead, they restricted my account, cancelled all my listings and froze payments to me. I have reached out multiple times via chat and phone to try to get to the bottom of this but no one returns my calls or answers my questions.
In the meantime, I have purchased additional liquidations and now have no where to sell them. Worse, I have repeat customers on eBay that want to purchase.
This process is clearly broken and I do not know how to make progress in getting it resolved. Any ideas?
wiijit
·3 years agoSir the same things just happened to me and we are selling the same exact products, i think Hue or Best buy got angry and said or did something... i hope your still active so we can talk
mutanthippo
OP3 years agoHere is a bit of an update. After trying every avenue for communication and finally getting a link to upload information, the end result was a lack of communication and my account banned. Normally, if I heard someone’s account was banned I would assume they did something severe that was unethical or against eBay rules. But that did not apply to me. My account has been active for 24 years and has a 100% rating with rave reviews, no disputes, etc.
None of that mattered, I was unable to find out why my account was restricted, what I possibly could have done wrong but arbitrarily, unfairly and rudely dismissed as not being worthy of eBay.
So, i have moved on and will find other avenues to sell my goods. It is a shame and it is wrong but nothing i can do about it.
ick
bamorris
·3 years agoPure speculation on my part, but is it perhaps the Philips company that is complaining about your sales?
I've seen and heard of big brand names with toothy attorneys taking exception with eBay sellers products (genuine or counterfeit) and getting them delisted/deplatformed so they stop cutting into retail sales.
luckythewinner
·3 years agoI think that it is completely reasonable to investigate a rapid increase in sales as that could be a flag for an account take over or other scam. But in my case, it was just success for my new business.
As you said, perfectly reasonable.
Someone from eBay could have just inquired and I would provide whatever documents or information they might require to verify my legitimacy, however, instead, they restricted my account
They did ask you for documentation. There are 20 million sellers on eBay, and they are not going to hand-select sellers and call they. They are going to have a computer algorithm do it.
mutanthippo
OP3 years agoWell, the email notice was poorly written, did not contain specific information and while it did ask for proof of deliveries (which they already have) I submitted those and got no acknowledgment of submission nor follow-up and to make it worse I got an auto-reply saying that mailbox does not accept mail.
I understand the algorithm and bots make the first call but good customer service would have some way to communicate to straighten out any issues. The "slap them in jail and ask questions later "policy seems to be not only unfriendly, but overly aggressive. I doubt the "proof of delivery" is the issue since all was shipped via eBay and I have no customer issues and a 100% feedback.
lakefor94
·3 years agoPurely speculating here: eBay is running the bots and they have say, 25k flagged accounts. Perhaps eBay has 3-4 team members in that department working these cases.
EBay knows there is a backlog of cases. They won't slow the bots and are not overly concerned about the sellers.
Hope to hear you get some resolution.
dutchman8789
·3 years agocall ebay customer service 877-322-9227
lakefor94
·3 years ago@dutchman8789 I have read that any direct phone numbers to eBay customer service are all potential scams.
714ricki
·3 years agoThe first step is to make sure that you have already uploaded all the tracking numbers for all the transactions in question. If you haven't, then I advise you do that right away. Depending on how the MC011 was written, you probably also have to show online proof in the ebay system that everything was delivered to your buyers. Make sure all the items have been delivered to the buyers. If you have any open cases, you will have to close out those cases before responding back to the ebay MC011.
Have you fulfilled all the requests from the MC011 notification?
There could be a couple of scenarios.....they could be thinking you're a drop-shipper or that you're a risky seller right now due to the sudden increase of sold items.
Fulfill all the requests from the MC011 notification & be prepared to show proof that you purchased the items.
Good luck!
fab_finds4u
·3 years agoHave you done as they asked? It doesn't sound like you have. There's nothing you need to chat to eBay about. Give them tracking numbers that show you shipped within your handling time and everything got delivered.
I believe you'll be restricted until you comply.
deltilogical
·3 years agoit makes no sense that we have to use facebook to contact ebay especialy now that they are managing payments. Nothing I do is any of facebooks business.
pburn
·3 years agoNo one's forcing you to use Facebook. Nothing says you have to use it. Use the "Help & Contact" link at the bottom of any eBay page.
bonjourami
·3 years agoI think the Facebook link online with Ebay for Business is one of the best things Ebay has ever done. No more phone calls to outsourced drones who dont understand a thing you are talking about.
the_fancy_fox
·3 years agoNor do you have to. But if you want to talk to real ebay employees, it’s your best bet.
Make a throw away account and use that. I think Twitter has a ebay page as well but I have never used it.
slippinjimmy
·3 years agoThe twitter eBayforbusiness page is DEAD!!! (maybe they have another newer one but I've looked and could not find).
fab_finds4u
·3 years agotwitter.com/askebay
lakefor94
·3 years agoChecking on this. Just sent them a DM.
Last issue I had that we could not completely figure out here was Dec, 19th 2021. That was the last time I DM'd them.
lakefor94
·3 years ago@fab_finds4u @slippinjimmy @the_fancy_fox
Just verified. Still active. Have to use Direct Messages to twitter.com/askebay
No problem at all it sure is!
Have a great day and thank you for contacting eBay!
~ Aaron
stuff4divas
·3 years ago@slippinjimmy
https://Twitter.com/askebay
lakefor94
·3 years agoWe all have our druthers. Some eBay members prefer overseas eBay reps with no real authority to actually solve problems.
Some prefer eBay reps from here in the states that can fix problems and produce results.
To each his/her own.
theteamsetguy
·3 years ago@deltilogical,
Most large companies including eBay are using Facebook’s messenger service because that is how many people communicate today. Facebook messenger service is akin to gmail which is part of Google. There are urgently 988 million active users of Facebook’s‘ s messenger service worldwide and the number is growing. Just because you use Facebook messenger doesn’t mean you have to use any of their other services. The messages sent thru Facebook messenger are private and not seen by the public.
I’m going to give you a tip. Next time when you are flying and if your flight is cancelled don’t go to airlines service desk at the airport and stand in a very long line to get rebooked. Don’t get on get on your phone and call the 800 number to get rebooked. Go to Facebook messenger or Twitter page for the airline and you will get rebooked much faster. You an access all the major airlines, large banks, and etc. on Facebook today and get better service. This includes eBay.
No one says you have to use Facebook messenger but if you better service you should.
stainlessenginecovers
·3 years agoThis world and everything in it doesn't have to make ANY sense. Do as suggested or flounder going nowhere. It's the prerogative of everyone; but only the ones that are willing to listen will succeed.
chapeau-noir
·3 years agoWise words, and life is a lot easier when one stops thinking that *everything* has to make sense in their own eyes. Sometimes you've got to suspend belief and just go with it.
Good luck! And also @mutanthippo - you don't have 'nowhere to sell' - there are other options (and I wish eBay would remember this). Good luck getting back going on here, though!
mutanthippo
OP3 years agoHere's a bit of an update....after chatting up FaceBook, Twitter etc. I called eBay today and told them that I had submitted everything but that I got a "mail not accepted" notice. The rep gave me a link for a place to upload docs and asked for some new stuff (i.e. driver's license, invoices) which I promptly uploaded. Now we will see if I actually get it resolved.
monster-deals
·3 years agoTinfoil hat says what?
Is it your internet provider's business? Is it your cell service provider's business?
the_fancy_fox
·3 years agoevelyb30 Is exactly correct. Contact ebay through Facebook through the contact us link.
Those are real ebay employees unlike the contracted outsourced CS.
Keep it factual, keep it brief. Just the facts.
Please come back and let us know how this goes.
mutanthippo
OP3 years agoI reached out to Ebay on FaceBook and they basically said I have to wait to get follow up email from the special team. I have uploaded proof of delivery to the email address (although I did get a response saying that address does not accept mail) and all my tracking is already on eBay since all my orders are shipped there. So, proof of delivery is there.
I am hoping that the team in charge of this took the holiday weekend off and I will hear something tomorrow.
In a strange way, the enforced vacation from selling is healthy 🙂
evelyb30
·3 years agoChat is pretty well worthless for problems like this. You'll need to get to Ebay for Business on Facebook or Twitter and upload images of your invoices or something similar. Lay it out pretty much like this: you were an occasional seller but have started a new business. The Bots froze your account. Please help. Personally though I think I'd start a new account on Amazon too, so if something like this happens you're not dead in the water.