global selling | Selling | eBay Community

mountainpoppop · 2023-11-22T02:11:44.779000Z

Hi. Is ebay global selling good for you and your business? Personally, what do you find most positive and conversely negative about. I'm thinking of trying it. Thanks for your help.

reallynicestamps

·2 years ago

2485 View listings

I only Block four countries and one of those eBay embargoes anyway.

About 85% of my sales go to the USA,10% to Canada (domestic for me)and 5% overseas.

Because I am in Canada, I can't use the eIS Seller Protection program, but in over two decades here, I have not seen any greater problem with overseas buyers than with US buyers.

Actually the US customers are more problematic than any except those from the countries I block.

And those may be just terrible postal systems.

BTW because international tracking is so expensive, I normally only track when the bulk of the parcel requires me to use a tracked service.

The eIS program is a Seller Protection and most of the Money Back Guarantee does not apply once the shipment reaches GlendaleHeights , the eIS plant.

Don't use No Returns. It doesn't mean No Refunds.

You will pay a premium fee for buyers using non-US credit cards.

Do use the longest delivery period available, better to under promise and over deliver.

dbfolks166mt

·2 years ago

1086 View listings

While I don't sell a lot internationally according to eBay reports the international market now represents about 50% of eBay sales. There are pro's and con's to the EIS program. On the good side the seller protections are amazing. There is seller protection from almost any type of eBay claim as well as chargebacks. The EIS program somewhat filters your listings based on various country import laws and those that are not EIS eligible are not included in the EIS at the time they are listed. As a seller your responsibility pretty much ends once the item is delivered to the EIS hub. The EIS program has also waived the 1.65% international fee.

On the down side EIS currently does not support combined shipping but neither did the GSP program and eBay is apparently testing a fix that will allow combined shipping under EIS. The program does have some size, weight and value limits that are less than what the GSP, seller direct shipment or the USPS limits are. Some have complained about the delivery times and delays for things going through the EIS hubs but there is not much factual data available. Although EIS claims the shipping is cheaper the buyer is paying for two shipping legs the first from the seller to the hub then from the hub to the international destination. I have not done any cost comparison to see if there really is a savings the buyer and I have no method to check what a buyer pays using a freight forwarder.

stainlessenginecovers

·2 years ago

5484 View listings

If you are talking about 'joining' EIS (Ebay International Shipping)..it is the MOST RIDICULOUS thing to EVER THINK about NOT doing.

As stated by NIKE: Just Do It.

There is really NOTHING to discuss.

You ship to US Hub

They take care of the restY

The 'rest' meaning ANY problems with Delivery

ANY problems with a return as THEY PAY for ALL returns/refunds out of THIER Pocket.

What more is there to discuss??

kandf_vintage_finds

·2 years ago

2289 View listings

Agree with EIS being a no brainer....Ship it to the hub and move on......

rugerskick

·2 years ago

2378 View listings

Many people like it.

Downside is ebay encourages you to do so but does zero warning or education about how it can damage your sellers account. Things that you can sell domestically that are no problem, can become problems for you if you sell them to other countries. Ebay is absolutely no help to new global sellers and do not mention any potential risks or problems with your items. You find out later after your account takes a hit or you get a slew of VERO warnings you had no idea were coming, because they were ok to sell domestically.

mam98031

·2 years ago

Owner / Operator19714 View listings

@rugerskick wrote:
Many people like it.

Downside is ebay encourages you to do so but does zero warning or education about how it can damage your sellers account. Things that you can sell domestically that are no problem, can become problems for you if you sell them to other countries. Ebay is absolutely no help to new global sellers and do not mention any potential risks or problems with your items. You find out later after your account takes a hit or you get a slew of VERO warnings you had no idea were coming, because they were ok to sell domestically.

@rugerskick

I think you have some significant misunderstandings on how the EIS program works. It is extremely good for sellers and they are also rolling out a resolution to the ability to do multiple purchases. That is yet another great reason to use the program. It is less expensive regarding FVFs and the seller is FULLY protected once the package is received and accepted at the Ebay processing center.

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shipping-program?id=5348

Now shipping internationally on your own, not using the EIS program is full of pitfalls and danger. I certainly have to agree with that in general.

rugerskick

·2 years ago

2378 View listings

I understand it very clearly and I do not appreciate being talked down to. I said what I said based on what has happened to other sellers when they signed up for selling items interntionally. They told their stories and how their accounts were damaged by ebyay encouraging them to go from selling just within country, to selling internationally. Every example I mentioned is one that occurred to other ebay sellers.

mam98031

·2 years ago

Owner / Operator19714 View listings

@rugerskick wrote:
I understand it very clearly and I do not appreciate being talked down to. I said what I said based on what has happened to other sellers when they signed up for selling items interntionally. They told their stories and how their accounts were damaged by ebyay encouraging them to go from selling just within country, to selling internationally. Every example I mentioned is one that occurred to other ebay sellers.

WE have all kinds of horror stories on the threads. And definitely about when a seller handles the International shipping process directly to the buyer. I acknowledged that in my last post as this is absolutely true.

Ebay has now given US sellers a tool to prevent those horror stories from happening to us anymore in regards to shipping internationally with the EIS program.

dbfolks166mt

·2 years ago

1086 View listings

Many people like it.

Downside is ebay encourages you to do so but does zero warning or education about how it can damage your sellers account. Things that you can sell domestically that are no problem, can become problems for you if you sell them to other countries. Ebay is absolutely no help to new global sellers and do not mention any potential risks or problems with your items. You find out later after your account takes a hit or you get a slew of VERO warnings you had no idea were coming, because they were ok to sell domestically.

Are you talking about the EIS program or sellers that are doing direct international shipping? I utilize the EIS program and it does a good, perhaps too good, of a job filtering out those items that have export or possibly VERO issues. Can you be more specific about the "problems" and "damage" you referred to? Has this been something you experienced directly?