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Glendale heights, il
My parcel has been stuck in Glendale Heights for two weeks, apparently undergoing inspection
it’s going to Ireland
why so long?
been there since April 4, delivery date May 2
inspection for what?
21 comments
kh-vince
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
samiao37
·2 years agoHave you received the package ? The same thing happened to me. My package is stuck in glandale heights distribution center and it never arrived at the regional facility, which usually takes one hour. It’s been days and DHL don’t want to tell me where it’s at..
ckimodog
·2 years ago@samiao37
This is an old thread and I doubt the OP is going to reply. This is also a US community forum. You are located in France. You may want to log out of ebay.com and log back into ebay.com/eu to be better served. Should you have any concerns or issues it's always advisable to open your own thread to get the help and answers you need.
Good luck
miguetrejo54
·3 years agoI will never buy again in ebay, this GSP is a scam for the buyer, it is always late, and you can’t complain about it
halotaibi77
·3 years agoHi.
I made a purchase through eBay and the shipment was delivered in 3 boxes to Glendale warehouse (confirmed by tracking number and the seller).
one of the boxes only was shipped out via DHL to me in UAE Abu Dhabi and was delivered yesterday. The two other boxes (assuming with the same dimensions or less as they contain the same items that were received) never made it out and my order was marked as delivered.
I raised a ticket with eBay and would like to know when will I get the other two boxes.
the order was for brake rotors and pads.
order number 20-10488-36030
UPS tracking from the seller
1Z211TT20320460586
1Z211TT20323226799
1Z211TT20327764601
please help me locate my boxes and ship them as I don’t want a refund or to return the item that was delivered. I just want my order to be delivered.
thank you
ckimodog
·3 years ago@halotaibi77
You may want to contact UPS. I believe that they have an 800 number and may also have a claims department. Perhaps what you purchased was stopped at customs for what ever what reason. You may want to contact your customs dept in the UAE and see if they can advise and help.
I wish you good luck and hopefully a positive outcome.
fashunu4eeuh
·3 years ago@halotaibi77 Hello, just to clarify, this is a community forum populated with buyers and sellers. While we can offer advice, we do not speak for eBay as we are just users of the platform, not eBay employees, so we do not have access to see accounts or make decisions, etc.
If i may say something—in the future, if you have an issue that needs addressing, better to start your own thread where your voice won’t be buried at the bottom of someone else's posted concerns.
redlinear
·3 years ago@inhawaii is correct. As long as your package made it there, you're in the clear.
However, if tracking shows it "delivered to agent for final delivery" instead of just "delivered"? And, the buyer creates an issue? You may have to actually talk to somebody at eBay to get it straightened out.
I've had that happen several times with USPS. Had to contact eBay in the end to get it fixed.
If you ship with UPS or FedEx, they just show Delivered and all is fine.
inhawaii
·3 years agoJust my opinion.
I wouldn't even worry about it.
As long as the package got to Glendale Heights on time, that's all you need to be concerned with.
After that it's not your responsibility. It's ebay's responsibility.
milf8758
·3 years agoNot sure if you got your packages in the end. I was the same and just reported it missing as I had no updates. The item was a small slabbed comic book and was just over $1600.
The thing is, it was sent with some other comic books that made it to the UK with no issues. This one was definitely opened and someone has taken/kept it as they realised it’s a high value book.
It looks as though I’ll be refunded but it’s just a pain.
marnotom!
·3 years agoKeep in mind that tracking scans show where an item has been, not where it is. There's a possibility that your item has moved on but the updated tracking information hasn't made it to eBay's database.
Since your item isn't considered late until after 2 May, there really isn't much point in checking the tracking slavishly until just before then, in my opinion. Knowing where your item is or isn't doesn't make any difference to how quickly it arrives or its condition.
sho.ie.hew0zmjs3j
OP3 years agoThanks for the info x
dbfolks166mt
·3 years agoThis was/is one of my concerns with the EIS program and the reason I opted out of the international market before eBay and EIS started the unilateral transition. While the program offers some great seller protections, that eBay and the contractor appear to be standing behind for the moment, the program was simply too new and too much of a change for me to take the risk. In addition the EIS contractor is a Chinese based company that has a unproven track record in logistical operations. Pitney Bowes, who ran the GSP for eBay, was/is a well established world leader in logistical operations.
There are a couple of major pieces with regards to using the EIS and unfortunately the first falls to the seller. Given the EIS restrictions on size, weight and merchandise it is probably both during the transition and for any new listings that the package size, weight and item category were/are correct in the listings. If those were incorrect it would probably not have prevented the sale of the item, the use of EIS or the initial shipment of the package to the EIS hub. However, once it arrived at the EIS hub this could have caused an issue if the package did not qualify under the size, weight and merchandise restrictions the EIS program has in place.
The second piece is on eBay and EIS. If the seller has all the information correct in the listings as far as size, weight and merchandise eBay and EIS need to prevent the item from being listed using EIS as the shipping method and offer the seller other alternatives for selling the item internationally.
The other concern I have with the EIS program is at any point in time eBay and EIS have the option/ability to alter and change the policy with regards to the seller protections under EIS without prior notification to the sellers. From watching this program closely they have already done this on multiple occasions not with regards to the seller protections but to other aspects of the program. Following are some of the current restrictions of the EIS program, most of which the GSP did NOT have. The restricted items list has already been modified a number of times and continues to grow and change and some are a bit ambiguous.
The following requirements apply to items shipped through eBay International Shipping:
Transaction limits may apply to some accounts. Read our full list of seller terms and conditions to find out more about eBay International Shipping program requirements.
Restricted items and categories
Items included in eBay's hazardous, restricted or regulated materials policy, or that don't follow our International trading policy, can't be shipped using eBay International Shipping.
Due to export limitations and restrictions, items listed in the following categories also can't be shipped with eBay International Shipping. This is not an exhaustive list and it may be updated based on transportation regulations and export laws.
marnotom!
·3 years agoInteresting, @dbfolks166mt. I still see Pitney Bowes as a postage meter company struggling to stay relevant in the digital age. I don't think it had much experience in global logistics prior to the inception of the GSP as the logistics company it had purchased around that time hadn't been in its stable for all that long.
Where did you hear about the eIS contractor being a new Chinese-based operation?
I don't think it's "unfortunate" that sellers using the eIS should be ensuring that their items are compliant with the terms and restrictions of the program. From my perspective as a Canadian buyer, one of the weaknesses of the GSP was that sellers had no terms and conditions to which to agree or adhere and some sellers took a "send it off and forget about it" attitude when it came to using the GSP. With all the perks that eIS has, I think it's only fair that sellers take a bit more responsibility for their shipments in exchange.
eBay can't prevent mostly but not completely compliant items from being listed because the site operates on a category basis. Human beings may know the specifics of the item being listed, but more often than not, the "bots" dealing with eIS only have category information to work with. The GSP was a learning curve for sellers who took more than a passing interest in using it, and eIS is going to be the same.
dbfolks166mt
·3 years agoInteresting, @dbfolks166mt. I still see Pitney Bowes as a postage meter company struggling to stay relevant in the digital age. I don't think it had much experience in global logistics prior to the inception of the GSP as the logistics company it had purchased around that time hadn't been in its stable for all that long.
A little history about Pitney Bowes. They are FAR from struggling and they have been around long before the GSP program and have innovated and grown with the changing market place. A lot of their growth has been through acquisitions but they were in the logistics business well before they began supporting the GSP program.
https://en.wikipedia.org/wiki/Pitney_Bowes
Where did you hear about the eIS contractor being a new Chinese-based operation?
https://community.ebay.com/t5/Shipping/Used-Easyship-for-international-shipping-from-US-Your-opinion/td-p/29260677
https://en.wikipedia.org/wiki/Easyship
I don't think it's "unfortunate" that sellers using the eIS should be ensuring that their items are compliant with the terms and restrictions of the program. From my perspective as a Canadian buyer, one of the weaknesses of the GSP was that sellers had no terms and conditions to which to agree or adhere and some sellers took a "send it off and forget about it" attitude when it came to using the GSP. With all the perks that eIS has, I think it's only fair that sellers take a bit more responsibility for their shipments in exchange.
Agree and I do not consider it to be "unfortunate" so maybe a bad choice of words but my point was sellers have some responsibility with regards to the content of their listings and the accuracy of the information. As for taking advantage of the GSP I have no data to support any statements about how well the GSP worked or didn't work or whether the sellers were taking a send and forget approach.
eBay can't prevent mostly but not completely compliant items from being listed because the site operates on a category basis. Human beings may know the specifics of the item being listed, but more often than not, the "bots" dealing with eIS only have category information to work with. The GSP was a learning curve for sellers who took more than a passing interest in using it, and eIS is going to be the same.
Agree to some extent and given all the export and import laws as well as carrier restrictions the bots are not going to catch everything and some are easier than others to block from EIS where the categorization is general. I.E. stamps, coins and paper money, drones, knives, swords and blades for example. Others may slip through and not get caught till they get to the hub.
marnotom!
·3 years agohttps://www.macroaxis.com/invest/ratio/PBI/Probability-Of-Bankruptcy
Interesting how you directed me to a thread that's over four years old to suggest that EasyShip is a "new" venture. It's not as though it's new to eBay; it's been involved in other capacities. Anyway, I tend to find Wikipedia articles on companies and corporations to be pretty incomplete with their information. This page sheds a bit more light on EasyShip's operations:
https://techcrunch.com/2023/04/27/easyship-ebay/
pjcdn2005
·3 years agoI was wondering too how a thread from 2018 about easyship relates to the EIS.
slippinjimmy
·3 years agoPitney-Bowes not struggling?????
Check out their share price, it hasn't been this low in FORTY years.
At the current share price they pay a very nice dividend, it's doubtful they will be able to maintain the dividend. Right now they are involved in a major proxy fight and a battle over the current Board of Directors.
dbfolks166mt
·3 years agoThanks for the great stock tip I will have to pickup a few hundred shares of their stock.
1funkydude
·3 years agoWe’ve had multiple orders stop at the hub in glendale heights, then a few weeks later we get a notice that the package was undeliverable. In most cases, the dimensions of the package exceeded the new limits. The system is still allowing folks overseas to buy things that fall outside the new parameters.
sho.ie.hew0zmjs3j
OP3 years agoThis is rediculous, I’m having the same problem from the UK, I’m in Ireland, bought three writing slopes and all of them are marked as undeliverable.
im done with eBay 😞