Getting dinged for late shipping when the buyer requested to ship at later date for gift | Selling

theparkwaterprincess · 2025-02-28T00:02:16.099000Z

Just curious, was dinged for a late shipping. The buyer specifically requested at purchase that I ship item (it was a gift and recipient was on vacation) on a later date. Just tried to have the ding removed but it was obviously looked at by AI and was denied - all they looked at was ship date and didn't check message, nothing else. If Ebay is so jacked about customer service why is this happening? It was a customer request. It might seem small but I hate to lose top seller status over this. Any recourse to have a real person look this case over?

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Getting dinged for late shipping when the buyer requested to ship at later date for gift | Selling | eBay Community