Getting Buyer Follow-up Removed
So a buyer messaged me asking me to send them an offer since ethey couldn't (red flag that I usually pay atttention to). I sent the offer and a few minutes later the buyer messages me with some **bleep** saying that their money is in another bank account or something and the holiday is coming up so they can't pay yet and don't know when their payment will be made (blah, blah, blah) and could I wait (with no specified time period that I would be getting paid).
I then checked Buyer Requirements Activity Log and see a buyer that matches their feedback amount that tried to send an offer on that same item but was blocked because of too many unpaid item strikes. I see what's going on and I didn't wanna play games with this buyer so I told them I didn't want to wait some unspecified amount of time to see when (if) they could pay so I declined and the buyer got angry. I then cancelled the order and relisted the item exacly how it was (same price; this can be checked). I knew fully well what the consequences of this could be but I'm just sick of bad buyers giving me the run-around and me having to wait forever due to eBay's policies to relist items that were never going to be paid for (happens way too often).
The buyer then leaves me negative feedback, which I expected, and I couldn't get it removed (which I also expected). However, after replying to the feedback to tell my side of the story, the buyer then replies, continuing to accuse me of lying about multiple things and calling me bigot for no reason. I think this is completely unacceptable and I was wondering if there was anything I could do to get that baseless comment removed and if so, then how would I go about doing that? Any help would be much appreciated, thanks.
ed8108
·2 years agoAdd this buyer into your BBL
bigte92
OP2 years agoI definitely have
soh.maryl
·2 years agoSo, first, they were messaging you about the order and payment.
Then you say you cancelled the order. Was it actually an order or a message?
Give this some thought: With a start like that about payment, you could have just immediately blocked the buyer. And what reason did you give for the cancellation?
How do bad buyers give you the runaround and why do you "have to wait forever"?
You sell an item. You wait 96 hours for payment. Buyer does not pay. You cancel, citing "buyer did not pay".
You are refunded your FVF within days. How does that translate into "forever due to eBay's policies"?
Yes, it would be well worth it for you to contact eBay and attempt to get that removed.
bigte92
OP2 years ago1. As I said, they first messaged me asking for an offer. After sending the offer and them accepting, they messaged saying they couldn't pay yet.
2. Like I also said, I'm usually very vigilant about buyers but I moved too quickly with this one and now I'm paying for it. I also selected that the buyer requested the cancellation, because they said they couldn't pay yet and didn't know when they would be able to. I blocked the buyer after their angry response.
3. Buyers send offers and then have crazy excuses to not pay, or disappear when I contact them about payment. I would consider that giving me the runaround. Yes I am also aware of eBay's policies. 4 days to have an item sitting around without payment, all the while losing the watchers I may have had on said item is definitely a long enough time in my eyes, so there's your translation, but to each their own.
4. Indeed
moretreasures4you
·2 years agoI thought you could only leave feedback if you PAID for the item??
bigte92
OP2 years agoYeah I still get confused about how that all works but I'm guessing it had something to do with me canceling the order.
mtgraves7984
·2 years ago@moretreasures4you
If a seller cancels due to non-payment, the buyer can't leave feedback.
monster-deals
·2 years agoWhy didn't you just cancel it in 4 days?
Unforced error.
bigte92
OP2 years agoThank you for your input.
12345jamesstamps
·2 years agoIt wasn't an auction...so the negative feedback is incorrect.
And using the word "bigotry" is probably not allowed.
You might have to make several calls to CS for help.
The "bigotry" word is not often used and I would suggest getting the meaning from a dictionary to the person who answers the phone(s)call(s)....I would think most in the Philippines (CS) have never heard that word before.
bigte92
OP2 years agoYeah, most of the feedback is actually incorrect and of course the buyer leaves out the angry response they sent me in all caps when they didn't like my response to them. It's also crazy to accuse me of bigotry when I know literally nothing about this person
sin-n-dex
·2 years agoMost people will post you should have just waited the 4 days and cancelled for non-payment. That's why eBay won't remove your negative feedback, buyers have 4 days to pay and you cancelled after one day.
C.
bigte92
OP2 years agoTo reiterate, I was aware of that and I came to terms with that immediately because I know eBay is. My question is about the follow-up from the buyer calling me a bigot which is baseless and unnecessary. Are you saying that because the feedback won't be removed, then the buyer can say whatever they want in a follow-up?
baantiques
·2 years agoEbay should remove abusive comments like the follow-up your seller left. Call CS or better yet go to the Ebay for Business FB page.
In the future I would suggest not interacting at all with the buyer just wait the minimum time and cancel for non payment.
sin-n-dex
·2 years agoYou can try to have it removed for the name calling. I'm not sure what threshold they have for what's allowed versus what is legitimately buyer opinion.
A buyer told me once in FB that I "delivered poo" and even writing "poo" was against rules, even though he didn't use a swear word.
I would try eBay on FB and explain the situation to an agent. They can at least review emails between you and the buyer to see if you were justified in cancelling for non-payment (I expect not, but at least on FB if you get a human response they can review correspondence).
C.
bigte92
OP2 years agoThis sounds good but would I need an FB account to do that? I've literally never used FB.
stainlessenginecovers
·2 years agoTakes all of 2 minutes to open a FB account; I did and use it ONLY for this reason (not that it would matter in this case, the most they will do it remove that 1 word- the neg will still be there)
Also- don't EVER respond, buyer gets the 'last say' and it only makes that Neg stick WAY OUT because it is LARGE and goes on forever.
bigte92
OP2 years agoI'll get on that then. As far as the negatives, I've been on eBay for 15 years and I think I've had 4 negatives in that time and was only successful in getting 1 removed so I pretty much know how that goes. I've literally been denied a negative removal after a buyer opened a return case where I was deemed not at fault.
The negative is definitely pretty lengthy now and I think it's kinda wild that a buyer can make multiple comments while I'm limited to one, but I've been on eBay long enough to know that it heavily caters to buyers so it is what it is.
annadryl
·2 years agoI had to open a FB account for an ebay issue and it went very well, that account is still there if I need it again. Be sure to turn off all notifications in FB though or you WILL get spammed big time. It is social media after all. You could also use an alternate email.
The reps there are pros and helped fix my problem fast (also a feedback issue, someone left me a very positive negative).