Funds on hold for no reason
Summary: cheeba79 is experiencing a delay in receiving funds from a sale due to a discrepancy in ZIP codes when a buyer opted for a FedEx pickup. Despite contacting support multiple times, they have only received generic responses, with no resolution to the actual issue. albertabrightalberta suggested that the funds may be released after the 30-day return window if no claims are opened. cheeba79 expressed frustration over the prolonged wait and uncertainty if further persistence with eBay support will lead to a resolution.
Hello!
I'm having a problem with the release of my funds for a sale shipped via FedEx. The buyer requested that the package be held for pickup at a FedEx office instead of being delivered to their home. They picked it up on July 8th, but because the FedEx office has a different ZIP code than the buyer's address, eBay is still holding my funds.
I've contacted support three times already, but every agent has provided the same generic responses, which have been completely unhelpful and have not addressed the actual issue.
What can I do? This is a significant amount of money that I urgently need, as selling on eBay is my primary source of income.
albertabrightalberta
·3 weeks agoThe funds will probably be released within 30 days after delivery. Ebay will probably wait out the 30 day MBG return timeframe and as long as there's no claim opened, you'll get the money.
cheeba79
OP3 weeks agoThanks, Alberta! Yes, that's what they've been telling me, but it's just not fair. The buyer received the package 10 days ago, yet my funds are still being held for no good reason. Do you think that if I keep asking them, I'll eventually reach an agent who can actually resolve this issue, or is it a lost cause?
albertabrightalberta
·3 weeks agoI think you just need to wait it out.