Forwarding abusive messages to eBay admin | Selling

jennifrance · 2024-11-24T16:15:16.319000Z

For 21 years I have had nothing less than 100% positive feedback but I recently sold a used iPod which had belonged to my late husband. Cosmetically it looked in good condition apart from usual slight dings from being in a car iPod dock. I thought I had reset it back to factory settings but for some reason, although it appeared to have reset, it hadn't deleted off all the content. I packaged it carefully, included a brand new leather case and sent it 1st class Tracked. The buyer got back to me after receiving it claiming that it had a gap between the front and the rear of the iPod and sent me photos to show this. I am fairly certain it was not like this when it was sent but can't prove it. He also found that the hard drive had not completely cleared. I have since cleared it using iTunes - not a difficult job even though I know very little about iPods. I sent him my response which asked if someone else could have had access to it as it had been inspected when I sent it off and it appeared to be in good condition cosmetically. However, I did say that as he wasn't satisfied I was happy to refund his money if he returned it to me. In response, he sent me the most abusive and vitriolic response claiming I was trying to scam him, that I was playing games with him, that I had sold him the item under false pretences, etc - really nasty. He has repeated these allegations on feedback which has reduced my feedback to 80% which has devastated me. I don't sell much on eBay but if someone were to complain, I would immediately offer a refund for the return of the item. This was his response to me offering him a refund "Hi, nobody my end had access to the iPod. I find this insiniuation quite distasteful and a really disingenuous attempt to deflect responsibility. How dare you. Why would anyone want to prise the rear off anyway. Next you'll be blaming the courier. The box was not damaged either so good luck with that. And to send a copy to eBay to prove that you are not lying is again a disingenuous at best and sly at worst attempt to play the victim. What is clear is that you missed this or overlooked it. Don't play me for a fool. I'm too long in the tooth and can see through your games. The serial number on the rear does not match the serial number on the iPod itself. It has been replaced...badly. Disingenuously you took photos to hide the damage. Also you claim to have factory reset it, there are still 373 songs still on it, how is that factory reset? You claim to have done it twice, another fabrication, the hard drive is corrupt. You have tried to sell a non-working badly refurbished iPod for the maximum you thought you could get away. You will not be getting away with this." What I want to know is how I report this to eBay admin - I know I can block him but want to have the unfair feedback removed. The gap he photographed was easily remedied by simply clicking the front and rear together and this is now firmly in place. A factory reset was carried out using iTunes and there is now 74gb available. Wasn't a difficult job - even for ignorant me. I know I can block him but he has affected my feedback so badly that I want to contest it. So both his claims are untrue. Any help would be gladly received as this has really upset me badly. I am 71 and have never knowingly sold anything on eBay that was faulty or not as I have described.

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