Follow-up Appeal - Proof of Delivery and New Information Regarding Case #53615816655361581665
Dear eBay Appeals Team,
I am following up on Case ID #53615816655361581665. I believe that my initial appeal was made without the full context, as new information has come to light.
1. **Proof of Delivery**:
USPS tracking information showing that the item was indeed delivered on 8/8/2025. The tracking number is 9434608106245024785800, and the item was delivered to the buyer's address as per their details.
2. **Buyer’s Actions**:
The buyer, after receiving the item, claimed that the product was damaged and could not be used for its intended purpose. They failed to file a claim with USPS for the damaged item, which was their right as the recipient. Furthermore, the buyer did not initiate a return or contact me directly to resolve the situation, instead opening a case and receiving a refund.
3. **Request for Reconsideration**:
Considering the proof of delivery and the buyer's failure to address the situation correctly, I respectfully request that eBay revisit the case. The buyer has both the item and the refund, and I have lost both the product and the payment, as well as been charged fees.
Please review the updated evidence and reconsider the case outcome.
Sincerely,
igodemchenk4
jonathanbrightlight
·11 months agoIf the buyer said the item was damaged, you do not get to shift blame onto the carrier and refuse the return. The outcome will be exactly what you experienced: eBay will refund the buyer from your funds, the buyer will keep the item, and your fees will not be returned to you.
It is your responsibility to make the buyer whole, and pursue a claim with the carrier if needed and if you had insurance, not the buyer’s. They have the eBay Money Back Guarantee, which I highly recommend you familiarize yourself with.
igodemchenk4
OP11 months agoSo you mean to say that it's my fault that I sold the goods to the buyer and, having fulfilled all my obligations, sent them to the customer? Because how else can you explain the fact that EBay charged me an additional $120, even though I'm the only party who suffered financial and moral losses.
jonathanbrightlight
·11 months agoYour obligation was to have the item delivered to the customer in the condition described. The fact that it was damaged in shipping may not have been your fault (none of us here can say that for certain either way, since we did not see the packaging), but it is legally your responsibility. The shipping carrier is responsible to you, so you can then pursue a claim with them, but your obligation to the customer was not, in fact, fulfilled, because it did not reach them undamaged. I’m not interested in assigning blame, but you do need to accept that the responsibility was yours.
tobaccocardyahoo
·11 months agoUnder United States consumer protection laws, the seller of an item which is shipped to the buyer is responsible for the safe arrival of that item. Even for carrier damage. The seller is responsible for making insurance claims should there be any insurance, and for the loss if there isn't an insurance payout.
Unfortunately, many new Ebay sellers lack the fundamental understanding of the law, how to package, and how to accurately describe what they are selling. They learn or give up.
inhawaii
·11 months agoThis is not the ebay appeals team.
igodemchenk4
OP11 months agoYes, I know this is not an appeals team, but I have no other choice and no other way to submit updated information regarding my case. I am looking for any way to resolve the issue fairly, because I have met all eBay's terms as a seller and have suffered financially, but eBay has charged me additional fees.