Flows in eBay's policy of reversing feedbacks ( the 30 days rule)
The buyer never messaged me about the alleged issue -he just posted a Negative feedback
I did find out on his negative incidentally noticing that my selling score dropped witch was well after 30 days after that feed back was left.
eBay did not notify me either about the negative feedback AT ALL.
So I did not and could not have knowledge about it within the 30 day (other than incidentally noticing my score )
I asked eBay to reverse the feedback -the answer was that the buyer was within rules of posting it and i need to workout it out with the buyer.
After communicating with the buyer he agreed to reverse it but I cant send him a eBay generated "feedback revision request " because it was over 30 days.
So here I am: no notification or knowledge from anyone that a Neg. Feedback was posted and somehow I must deal with it within 30 days.
And of course the communication with eBay's life agent is impossible achieve.
Any advise ,please
Unavailable member
·2 years agoWell, check your seller hub page once a week, and it will be obvious if you have a red donut. eBay actually tells you - no need for them to send a separate message.
buyers aren’t required to send a warning to you. Sometimes, a transaction is so bad that an ASAP neg is warranted, at least in the eyes of the buyer.
bonjourami
·2 years agoWhy in the world should Ebay notify you of a negative feedback, entitled much? Check your own feedback.
tobaccocardyahoo
·2 years agoEbay does not notify you about changes in other than measures which affect Ebay's evaluation of seller performance.
Feedback is not one of those factors used by Ebay to rate sellers.
You are suffering from one of those problems which affect new and low volume sellers - you look bad because you have no room for errors of the sort which are public.
Fortunately, fewer and fewer buyers read and leave FB. And that group will continue to grow as the use of the mobile app grows.
If this was a metric Ebay uses, you might be faced with the 6% fee surcharge associated with Below Standard Performance.
worldwide_ship
·2 years agoEbay should require buyers to contact TOP RATED sellers before leaving negative feedback
kensgiftshop
·2 years agoWhy should they be treated any different then other sellers?
worldwide_ship
·2 years agoTop rated sellers have some track record of consistency. A good number of zero feedback sellers are scammers
slippinjimmy
·2 years agoDear eBay Top Rated Seller:
Please check your feedback page in 10 minutes, you have an incoming feedback bomb.
Regards
Your unhappy (former) customer
Would that be good enough for you?
kensgiftshop
·2 years agoAs long as it's been, there's nothing you can do about it.
You should be checking your account often and not depend on Ebay letting you know whats going on with your account.