First item that arrives damaged and buyer leaves me a negative. | Selling

lovely.finds · 2023-05-15T04:28:02.994000Z

If a buyer alleges that the product arrived damaged. Is it okay to ask the buyer to send me photos before offering a solution? Or do I simply offer the buyer a discount or return without knowing if it is true or not? It is that the item was new and sealed in perfect condition. When packing, I wrapped the item in a lot of bubble wrap and it was sent in a box.

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First item that arrives damaged and buyer leaves me a negative. | Selling | eBay Community