Finally - 2 Years of history now available on Orders page 🎉 | Selling

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Finally - 2 Years of history now available on Orders page 🎉

We can now select a "custom date range" for displaying order history and access data for past 2 years through the seller hub orders page. Thank you eBay for listening after all these years!

wastingtime101

0 View listings

Posted 3 years ago·Last reply 3 years ago

24 comments

kh-phdan

·3 years ago

0 View listings

Hello Everyone,

Due to the age of the thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thanks for understanding!

corvette72778

·3 years ago

254 View listings

2 years sucks! I can see 20 years on Amazon.

mam98031

·3 years ago

Owner / Operator19752 View listings

@corvette72778

But this isn't Amazon in case you didn't notice. Nor is this site like Amazon in so many ways, nor is Amazon like Ebay. True Ebay took a long time to allow us more historical reports, but comparing these two sites isn't productive as they simply are NOT the same kind of sites.

BTW, you can go to your MP reports and get transaction report back to the beginning of your MP account.

wastingtime101

OP3 years ago

0 View listings

I don't typically do this, but a lot of the same questions keep popping up so I'm recapping everything and marking a solution to float this to the top.

This was a phased rollout. Most, if not all, sellers should have access by now.
This is about viewing info on the Orders page in Seller Hub.
If you want more comprehensive sales history, transaction history for filing taxes, etc: go to the Reports page under the Payments section in Seller Hub. Those reports have been around with a long history since the transition to Managed Payments.

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The main benefits I see from this change:

You can easily reference sales data from past 2 years with a quick search and not have to dig up various report spreadsheets. It's also an easy way to see past 2 yrs sales history on repeat customers all in one place.
You can refund past 90 days which is rarely needed, but I have found occasion where it would have helped (like when I asked buyers to be patient during Covid shipping delays, or when a package was returned by post office as undeliverable past 90 days and I wanted to send the buyer a partial for item cost less shipping).
You can download a report from the orders page that includes variation info and not be tied down to the 90 day window. The reports on the payments page do not include variation info.

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This change applies to orders history. This is purely about accessing sales history - it's not about retaining listings or photos. If you click the hyperlink on an old/expired listing you'll get the standard page not found error. You cannot relist or sell similar from these older sales. Listing info is not being retained; this is about quickly accessing order info / sales history without having to download reports from the Payments section.

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Some info discovered as I ran several queries through the custom date range function extending beyond 90 days:

There are some quirks with the filters. For example, change the filter to "paid and shipped". Then change the period to "custom". It will show you a prefilled date range at the top of the page, but results displayed will remain the past 90 days and will not match the custom date range at the top of the page. You have to manually set a new custom date range for the results to change from 90 days to custom.
It strips buyer name, address, contact info after 90 days. You can still see buyer ID.
It stores the order's "delivered" status and tracking number, but since tracking is expired from carrier websites where eBay pulls the data you cannot view tracking scans. This is kind of annoying for instances where one may have issued a partial refund for some reason because partial refund takes display precedence over a delivered status.
I found the cutoff for when "send refund" disappears from the actions drop-down. It's there for one year. I obviously did not test to see if sending a refund would work a year later, but the option is there.
It's hit or miss whether your listing image thumbnails will appear. Most appear to be present.
At some point in late Dec / early Jan eBay added the below banner:

old orders.png

When this first launched I did some searches by item, username, etc and everything was fine. But now I'm seeing problems with search and sort. I searched by a username (great repeat customer) and all of their purchases were in jumbled order. The results were there, but I couldn't get them to sort chronologically. Based on the above banner eBay added, these issues will not be fixed. I assume that's because the 2 year look back function won't be highly utilized in most sellers' day to day operations.

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For orders older than 90 days, the following options appear in the Actions menu:
View order details
Purchase another label
Print packing slip and more
Print coupon
Mark not shipped
View payment details
Add/edit note
Contact buyer
Report buyer
Send refund (this appears only if order is from the last year)
Archive

mam98031

·3 years ago

Owner / Operator19752 View listings

@wastingtime101

Have you tried the report found on the Seller Hub. Under the Payment Tab, then Reports on the drop down menu. That is the report I use and I don't run into the issues you have with the exception of the one issue about the format of the dates.

This report has been available since MP started going site wide in the summer of 2020.

bennotbill

·3 years ago

1025 View listings

This has just arrived on the UK site.

No fanfare. Just as well as with no relist or sell similar it's of very limited use. My own records already cover what's shown.

iamalwaysright

·3 years ago

6 View listings

Ah, never mind about what I asked earlier. I finally took the time to test it myself and see that those older listings donâ€™t have a link to the actual listingâ€™s URL, only to the order details page.

One weird thing I noticed is that I have a few â€œawaiting shipmentâ€ listings from that far back that say â€œshipping overdue.â€ Iâ€™ve never not shipped anything before without cancelling or refunding a buyer. So I wonder how did those listings end up like that. Too much work to dig and find out since those orders were ancient history.

anjie234

·3 years ago

1608 View listings

"One weird thing I noticed is that I have a few â€œawaiting shipmentâ€ listings from that far back that say â€œshipping overdue.â€ Iâ€™ve never not shipped anything before without cancelling or refunding a buyer. So I wonder how did those listings end up like that. Too much work to dig and find out since those orders were ancient history."

Hi there,

I had the same thing, and I was concerned it would reflect on my performance metrics. So, I contacted eBay via Facebook (which is silly, but WOW... it really is the ticket!). They responded quickly and said it would not adversely affect performance, and to just manually mark them as shipped to get rid of them. Easy!

iamalwaysright

·3 years ago

6 View listings

@anjie234 wrote:
"One weird thing I noticed is that I have a few â€œawaiting shipmentâ€ listings from that far back that say â€œshipping overdue.â€ Iâ€™ve never not shipped anything before without cancelling or refunding a buyer. So I wonder how did those listings end up like that. Too much work to dig and find out since those orders were ancient history."

Hi there,
I had the same thing, and I was concerned it would reflect on my performance metrics. So, I contacted eBay via Facebook (which is silly, but WOW... it really is the ticket!). They responded quickly and said it would not adversely affect performance, and to just manually mark them as shipped to get rid of them. Easy!

It's funny how ebay allows you to "mark as unshipped" for these old listings. I'd like to see how often that button is used. Like, oh no I just remembered that I DIDN'T ship out that item I sold 15 months ago. Better go mark it as unshipped.

anjie234

·3 years ago

1608 View listings

@iamalwaysright

Right! Lol Never. That's funny.

And I certainly didn't mark them as "unshipped".

Those listings landed there as a result of some glitch, of course.

partfinds

·3 years ago

852 View listings

was very excited to see it today but got disappointed .It is merely a sale record. You canâ€™t click to see pictures, descriptions specifics or list similar which would be very very handy for items that are rare and you get once in blue moon.

Additionally after picking custom date jan 2021-dec 2021 the machine retruned 3 recorde while I sold about 500 items. Maybe they will expand on what you can do with it but for now you can only look up buyer and price.

smallaubergine

·3 years ago

2368 View listings

Sorry to be an idiot but how do you relist an item from the 'historical' list? I clicked on one & it just said it couldn't find the page.

anjie234

·3 years ago

1608 View listings

Sorry to be an idiot but how do you relist an item from the 'historical' list? I clicked on one & it just said it couldn't find the page.

That's not a dumb question! But, I think the answer is... you can't! It would be nice, but as @partfinds said here that the information is "merely a sale record. You canâ€™t click to see pictures, descriptions specifics or list similar which would be very very handy..."

Maybe for more recent transactions the data will still be there, but it seems like if they are older than 3 months or something, you can't drill down on it.

transamcc

·3 years ago

1618 View listings

Really? The past 2 years of PURCHASE history has been available to all buyers since 2019 at least, maybe 2017 or earlier. I have been using it since early 2020 at least. Just select purchases from the summary page left side categories, then at top right of the history display is a dropdown for date range to view. This purchase history date currently has a drop down range of past 60 days, 2023, 2022, and 2021 which is selectable now and that dropdown has been available to buyers on purchase history page for somewhere between 3 and 5 years already.

anjie234

·3 years ago

1608 View listings

"Really? The past 2 years of PURCHASE history has been available to all buyers since 2019 at least, maybe 2017 or earlier. I have been using it since early 2020 at least. Just select purchases from the summary page left side categories.... "

Hi,

That's different. You're talking about "Purchase History" in My eBay.

This post is about "Orders" in the "Seller Hub".

anjie234

·3 years ago

1608 View listings

Yes, I was THRILLED to receive that message in Order History yesterday. There are many reasons

why this data will be (should be) useful.

So, I noticed recently that several of my listings have disappeared.

(Items were listed; Now they aren't; and, NO, they haven't been sold!)

Since (for one of these listings that I have quantities of) I know for sure that I sold some last winter, so I should be able to find them in Order History (BIG YAY!!!).
I go into "Orders Paid and Shipped". Click on Custom Date (which auto fills to include 2 yrs of info).

I click to search by "Item Title". And I type "FABRIC" into the search bar.
And the result is pure **bleep**!! It shows only 4 orders (which is WAY wrong! There should be 10 -15),
and only 2 of those 4 have anything at all to do with FABRIC!! And those 2 don't include the one I'm looking for.

Soooo... While I really do hate to be a "negative Nancy",

it looks like we now have 2 years of WORTHLESS DATA available in Order History (just sayin)!

And I was so excited.

anjie234

·3 years ago

1608 View listings

And now I can't edit my post !!!!! Grrrrr!

PS) Maybe it's "just" the search function (which is **bleep**).

Maybe what I'm looking for is there among the 2 years of data. But, I'll have to look through all those orders/items manually.

And THIS is why buyers are frustrated (& probably go elsewhere)... Ya can't easily find anything!!!

wastingtime101

OP3 years ago

0 View listings

Hey @anjie234 - I noticed this week that eBay added a banner when you pull up old orders. I guess they recognized the issues you mentioned and have no plans to fix them:

old orders.png

When this first launched I did some searches by item, username, etc and everything was fine. But now I'm seeing the same kinds of issues you are. I searched by a username a few days ago (great repeat customer) and all of their purchases were in jumbled order. The results were there, but I couldn't get them to sort chronologically.

mam98031

·3 years ago

Owner / Operator19752 View listings

@wastingtime101 wrote:
Hey @anjie234 - I noticed this week that eBay added a banner when you pull up old orders. I guess they recognized the issues you mentioned and have no plans to fix them:

When this first launched I did some searches by item, username, etc and everything was fine. But now I'm seeing the same kinds of issues you are. I searched by a username a few days ago (great repeat customer) and all of their purchases were in jumbled order. The results were there, but I couldn't get them to sort chronologically.

@wastingtime101

The problem with the sorting by date on this report is a formatting problem only, not a transactional problem. However Ebay formatted these particular cells don't translate to Excel as a date. I'm not sure about other worksheet programs. I always, even in previous years, have had to insert a column and retype the date again so that Excel will see it as a date, then I hide the original column, just in case it is useful at some point.

wastingtime101

OP3 years ago

0 View listings

Thanks - the post you quoted wasn't about a downloaded report, it was about data displayed on the Hub Orders page.

mam98031

·3 years ago

Owner / Operator19752 View listings

@wastingtime101 wrote:
Thanks - the post you quoted wasn't about a downloaded report, it was about data displayed on the Hub Orders page.

Whoops. Did you know you were named on Ina's site?

https://www.ecommercebytes.com/C/blog/blog.pl?/comments/2023/2/1675719860.html/1/0#1675802409

cardxcraft

·3 years ago

3794 View listings

I just checked; I don't have that access yet.

wastingtime101

OP3 years ago

0 View listings

@cardxcraft wrote:
I just checked; I don't have that access yet.

Thanks for the info. Changes like this are usually a phased rollout, so based on past changes I expect everyone will see this within the next week or two. It just popped up for me this morning.

Edit: Checked another selling account and it's not active on that account yet. So just my main selling account has this change so far.

iamalwaysright

·3 years ago

6 View listings

@wastingtime101 wrote:
@cardxcraft wrote:
I just checked; I don't have that access yet.
Thanks for the info. Changes like this are usually a phased rollout, so based on past changes I expect everyone will see this within the next week or two. It just popped up for me this morning.

Edit: Checked another selling account and it's not active on that account yet. So just my main selling account has this change so far.

Yes I saw this on one of my accounts too. I think around the same time as you. Funny I donâ€™t believe I got an email notification about it. Iâ€™m unable to find anymore documentation about it since I closed that pop up. I was too busy during Xmas to read about it. I called eBay and they told me it was another pilot program. I asked them if the listings 90-730 days old were only available to me to see, or if anyone on eBay can view them. She said only my selling account is able to see and not anyone else. Can you confirm this? I wonder if eBay CS can even see it then.