If they just need your name and address (and maybe a phone number or email) I would say it's no problem especially given that info (name/address) was probably on your shipping label which they would have if it hadn't been stolen.
No, not necessary, and if you have tracking showing proof of delivery, that is as far as your responsibility goes, and ebay will back you on this as long as you show that tracking to ebay if requested.
You are not responsible for porch pirates stealing a box from someone property.
Not "responsible" relative to refunding but that doesn't mean you can't be helpful when the buyer wants to file a claim with the carrier (not going to get anything) or their own insurance (probably a large deductible).
Years ago on eBay you could request this information directly from eBay who would provide it and at the same time notify you that they had the request and had given the info.
I saw some people say yes, but I am not so sure that is true but more context is needed.
If they are trying to contact USPS to have them research the package the form does ask for the address of buyer and seller. Delivery address is primarily what is needed and I think there is a box to check that says it is unknown, and the buyer likely didn't see that.
Things like insurance claims are typically done though the seller who bought the postage and insurance. I am not sure an insurance claim is payable directly to a buyer.
If it is a dispute though ebay, ebay already has your address on file and they mediate. Direct buyer seller communication is not necessary during an ebay dispute unless ebay is requesting additional information. Follow all prompts directly from ebay. If the buyer package is missing, it might help to open a package research request for them. As the seller it is our responsibility to ensure safe delivery so it is essential to work with your buyer to make sure they receive the item or a refund. Otherwise it still results in a refund and a defect along with it.
Is it normal for buyer to ask for sellers personal info when filing a claim if the package was stolen
@zadiea78
If tracking shows the item was delivered, you are not responsible if it was stolen. If the buyer files an "Item Not Received" claim, all you have to do is respond to the claim by entering the tracking number and you will win.
If the package was delivered and stolen by a porch pirate, filing a claim is useless anyway. Carriers will not pay claims on stolen packages. So, to answer your question, if the package shows delivered and was actually stolen, it would not be necessary for you to give the buyer any personal information as there would be no need for it.
They might be filing a claim with their home insurance (which would only be worth it if the parcel was way expensive and I'd think the seller would have used Signature required in that case).
slippinjimmy
·5 months agoWhat kind of "personal info"?
If they just need your name and address (and maybe a phone number or email) I would say it's no problem especially given that info (name/address) was probably on your shipping label which they would have if it hadn't been stolen.
gb58
·5 months agoNo, not necessary, and if you have tracking showing proof of delivery, that is as far as your responsibility goes, and ebay will back you on this as long as you show that tracking to ebay if requested.
You are not responsible for porch pirates stealing a box from someone property.
slippinjimmy
·5 months agoNot "responsible" relative to refunding but that doesn't mean you can't be helpful when the buyer wants to file a claim with the carrier (not going to get anything) or their own insurance (probably a large deductible).
Years ago on eBay you could request this information directly from eBay who would provide it and at the same time notify you that they had the request and had given the info.
inhawaii
·5 months agoAnswer: No.
If it was stolen after it was delivered, you (the seller) have nothing to do with the claim.
coinslabz26
·5 months ago@zadiea78
I saw some people say yes, but I am not so sure that is true but more context is needed.
If they are trying to contact USPS to have them research the package the form does ask for the address of buyer and seller. Delivery address is primarily what is needed and I think there is a box to check that says it is unknown, and the buyer likely didn't see that.
Things like insurance claims are typically done though the seller who bought the postage and insurance. I am not sure an insurance claim is payable directly to a buyer.
If it is a dispute though ebay, ebay already has your address on file and they mediate. Direct buyer seller communication is not necessary during an ebay dispute unless ebay is requesting additional information. Follow all prompts directly from ebay. If the buyer package is missing, it might help to open a package research request for them. As the seller it is our responsibility to ensure safe delivery so it is essential to work with your buyer to make sure they receive the item or a refund. Otherwise it still results in a refund and a defect along with it.
pickapaper
·5 months ago@zadiea78
If tracking shows the item was delivered, you are not responsible if it was stolen. If the buyer files an "Item Not Received" claim, all you have to do is respond to the claim by entering the tracking number and you will win.
If the package was delivered and stolen by a porch pirate, filing a claim is useless anyway. Carriers will not pay claims on stolen packages. So, to answer your question, if the package shows delivered and was actually stolen, it would not be necessary for you to give the buyer any personal information as there would be no need for it.
toomuchstuffagain35
·5 months agoThey might be filing a claim with their home insurance (which would only be worth it if the parcel was way expensive and I'd think the seller would have used Signature required in that case).
deltilogical
·5 months agoAre they trying to scam the home insurance too? That insurance company knows EVERY claim they've ever made!
klhmdg
·5 months agoWho are they filing with?
The insurance for USPS is for the seller.
AND does not cover theft after delivery.
I guess if they are filing with their homeowners insurance they might need your address.
mspirit57
·5 months agoThey would need to provide sender’s information.