Feedback destroyed because of the eBay Tracking System
Nothing I can do about it, I messaged, called and said please help. I'm at wits end, going back to stamps whenever possible. Customers want what they purchased in a timely manner and aren't receiving. I don't blame the customer. Most is **bleep** feedback and most of the feedback started with the ESU tracking.
Harold
16 comments
buyselljack2016
·2 years agogoing back to stamps whenever possible.
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going back to "stamps" to ship will resolve nothing. Shipping with stamps, as opposed to using the ESE will provide no proof of delivery leaving you in the same situation if a buyer claims non-receipt.
lakefor94
·2 years agoYour feedback would be fine if you would quit responding to it. Only one neg in the 200 I looked at.
Your account is good for selling. Not going to deter buyers unless they dig far enough to read the responses.
If the ESE shipments are the problem, quit doing that.
fashunu4eeuh
·2 years agoMultiple issues reflected in buyer feedback contradicts the assertions that the OP is not blaming buyers.
Both blame and anger are evident in seller follow-up comments to those buyers leaving neutrals and negatives. I see finger-pointing at them and eBay, but no apologies offered for seller error.
The issues raised by the unhappy buyers have little to do with a flawed feedback system. Instead, there are complaints regarding incorrect orders, too few items received with no refunds given, poor seller follow-up or no follow-up to buyer concerns. There is even naming and shaming, which is expressly against policy and undermines that buyer’s privacy. Excuses are apparent but no solutions.
I disagree that a refund always fixes things, and that seller feedback should not count in that context. When a buyer receives a refund, it does not automatically follow that a seller should be sheltered from appropriate feedback. A bad buying experience is not necessarily wiped away by refunding for damage or loss. It still happened. If a refund is owed for merchandise not received, for example, that is not a solution for why the items were not sent in the first place. Refunds are not always remedies.
An opportunity to showcase one’s customer service skills has been lost in a defensive effort to place blame elsewhere for any mistake made.
The buck stops at the seller’s door in many cases.
broto_64
·2 years agoI would look carefully at how you are replying to those negative feedback received, displaying your irritation at the process towards your buyer publicly is rarely a good idea.
farmalljr
·2 years agoAside of the shipping issue, if you are making those patches and they are not officially licensed, you could get in a LOT of trouble for trademark infringement. All of those brands, including KISS, could sue your pants off. Selling online, you are making it REAL easy for brand owners to find your faked products that infringe on brand owner rights. eBay WILL cooperate willingly from any brand that looks to sue you over the products you are selling.
kensgiftshop
·2 years agoYes there is, quit using that cheap service.
If buyers want to buy those fake patches, they'll spend a little for good shipping.
burnseyspatches
OP2 years agoYou can't charge 4$ shipping for 8$ items.
stainlessenginecovers
·2 years agosure you can; it's done 10,000+ times a day.
I've Personally purchased a bunch of (1 at a time) Casino Coins that were $1 or $2 and shipping was $4,$5- but they were the 'lowest' so I bought them.
slippinjimmy
·2 years agoWhy not?
In the past few days I have sold an $8 item with $20 shipping (overseas) and a $10 item with $10 shipping plus last week a $13 item with $12 shipping.
Most of what I sell has an item value between $10 and $20, shipping varies from $5 - $12 on these sales (domestic) and $10 - $20 (International).
Charging $4 shipping on an $8 item is no problem whatsoever.
kensgiftshop
·2 years agoWhy not?
When I was selling seeds for $2.50, I was charging $2.50 for shipping with tracking and buyers didn't have a problem paying for it.
jerseyboymusic
·2 years ago@burnseyspatches
You said "You can't charge 4$ shipping for 8$ items."
If I was a buyer, I would GLADLY pay that if I could track the shipment and know when it would arrive.
As the seller, you would have proof of delivery, in case the buyer opened a INR. It is a protection to you.
onefootflipper
·2 years agoOnce a category gets Standard Envelope Shipping the sellers using standard envelope (or stamps) get pretty much 95 percent of the business in that category. And soon the sellers using stamps get figured out and they start attracting all the sales from the people who just want free items.
My standard envelope account "onefootflipper" has 1685 positive feedback and 1 negative in the past year and the negative was a book last February right before I took everything out of the store that wasn't a card. In that same time period it got 3 neutrals, 1 because the post office sat on it for 10 days before it moved, one was a positive comment left as a neutral and the other was a teenager who bought a $2 Pokemon card and complained it wasn't a GEM Mint 10.
So obviously I am an example that ebay standard envelope will not just ruin your feedback.
jerseyboymusic
·2 years agoI suggest use USPS Ground Advantage or USPS Priority Mail and charge the buyer for shipping. It is trackable and you will have happy customers
mantle1951
·2 years agoYes but I won't buy a card for $1.50 and pay $4.00 for Ground Advantage. That's the reason for the ESE to sell cards under $20.00 with a reasonable mailing cost.
jerseyboymusic
·2 years agoThat's your choice, and that's ok. BUT if this ESE in non trackable, then in my opinion, that's a headache all around.
Maybe the OP can offer a choice of shipping services, if they don't already
lacemaker3
·2 years ago@burnseyspatches,
I take it that you are having trouble with the eBay Standard Envelope tracking not being updated.
ESE is basically metered mail. It doesn't get scanned manually, it is scanned automatically as it goes through the sorting machines, so the envelopes have to be machinable. If your ESE envelopes are not being scanned, it means that they are getting kicked out of the machinable mail process, because they can't be processed automatically, because the machines can't cope with them, and/or they clog the machines.
This is usually because your envelopes are either too rigid, or uneven thickness, or both. You can either change how you are packaging your items, so that they will be machinable and will not get kicked out of the automatic sorting machines, or stop using ESE.