FedEx Mis Delivered Package, refuses to escalate unless Ebay contacts them
I shipped a package via FedEx and the buyer says it was delivered to the wrong house. The FedEx pic is not his steps or door. As the seller I contacted FedEx. They took the report but could not escalate it since I am not showing as the shipper and Ebay shipments don't show on my FedEx account. Oddly my shipments on another website that also begins with E and ends with y show on my FedEx account even though I buy the labels through that site. FedEx recommended that the buyer open a case on Ebay and that Ebay would need to escalate it to FedEx. Not a chance that Ebay will do that. Has anyone else had this situation with FedEx? I know that some people don't like FedEx but they are cheaper than the USPS for me -- sometimes by alot and this is the first delivery error that I had with them. BTW, the order was for almost $600 so I also don't see Ebay paying that out of seller protection. TIA
caldreamer
·1 year agoIf customer opens "did not receive item" case (you would need to give EBAY the FedEx tracking# and it would show that item was delivered and case would close). Seller is not responsible for item after it was delivered.
Maybe the customer should go to the FedEx office with tracking# and explain that package was delivered to wrong house. https://www.fedex.com/en-mi/customer-support/faq/receiving/delivery-options-fedex/wrong-address.html