Fed Up With eBay Lies
Well, after over 21 years of selling on eBay, I believe I am done. I am tired of being LIED TO by this company. In the past few months, it has cost me nearly $1000 as a result, and the complete and utter contempt by eBay just sickens me! I remember a time when they would actually do the right thing, but that was many years ago.
27 comments
oldwestcoins
·3 years agoIf an eBay CS told you you would be covered, call and ask for a supervisor. Ask that they review the voice transcripts or chat. I had this happen to me and the Supervisor stated I was correct in what I was told and reversed the situation in my favor. Worth a try.
reallynicestamps
·3 years agocall and ask for a supervisor. Ask that they review the voice transcripts or chat. I
Worth a try, but I'd suggest starting with the reps covering social media, since the phone reps don't seem to work directly for eBay and do seem under-trained.
robbie31415
·3 years agoBuyers never send items back properly.
But that is expected, they aren't in the business of shipping things like sellers are.
Just goes straight to tax write off. ðŸ‘
oldwestcoins
·3 years agoWell, you must have changed your mind as you have 27 items listed. Welcome back. 😎
lakefor94
·3 years agoSellers have to know how to make eBay work for them. Can you lose on a transaction? Sure that can happen.
How much you lose is completely on you.
50% plus FVF's is the most I have lost in 23 years and that only happened one time, on a $175 sale. I have a lot of 1k plus transactions without issue.
Why don't you elaborate on the issue. There are ways to mitigate losses and deter bad transactions.
ricallen
OP3 years ago@lakefor94
Involved the usual culprits, returns. The first was a set of motorcycle wheels. I had shipped them expertly packed in a heavy-duty box with a foam mattress topper encircling them. Shipped a lot of these and never had an issue with damage as a result. Return initiated and accepted, and he threw them in a lightweight box with some paper filling for "padding". Needless to say, they were destroyed. I lost, despite every CS agent I spoke with saying there was not way I could lose. The end judgment from eBay was: "We have no way of knowing if they were damaged before when you sent them." This despite the fact the return had NOTHING to do with them being damaged, not even close! That cost me $900 alone. Second was very similar.
dbfolks166mt
·3 years agoInvolved the usual culprits, returns. The first was a set of motorcycle wheels. I had shipped them expertly packed in a heavy-duty box with a foam mattress topper encircling them. Shipped a lot of these and never had an issue with damage as a result. Return initiated and accepted, and he threw them in a lightweight box with some paper filling for "padding". Needless to say, they were destroyed. I lost, despite every CS agent I spoke with saying there was not way I could lose. The end judgment from eBay was: "We have no way of knowing if they were damaged before when you sent them." This despite the fact the return had NOTHING to do with them being damaged, not even close! That cost me $900 alone. Second was very similar.
Not sure if you still have the wheels and the packing or what service was used to return and when but if it was USPS you can file an insurance claim as the recipient of the return damaged item. Probably only be able to get up to $100 since I doubt there was additional insurance on the return package. Following are the timelines on filing claims, USPS ground advantage also now includes insurance.
dryophelia
·3 years ago@ricallen
Losses are inevitable in retail.
Losses are a deductible on year end taxes.
lakefor94
·3 years agoReturns should be fully handled by the seller with no eBay intervention as you found out.
The end result you experienced with eBay help is typical.
1st of all, if you have free returns, you can deduct 50% of the refund for items shipped back that are damaged or something other than what you sent.
If you get to Top Rated Seller and you at least accept returns (even with buyer pays return shipping) you can use the 50% refund deduction.
Another good thing about those two scenarios is that smart scammers tend to look for sellers that don't accept returns because they know they can get 100% refunds.
There are other perks that come with Top Rated Seller.
You are always going to be on the hook for return shipping in a INAD dispute.
So anyways, try to mitigate risks any way you can.
soh.maryl
·3 years agoHow about returning and giving details of your problem?
ricallen
OP3 years agoThey are now included in a response
ricallen
OP3 years ago@soh.maryl
Involved the usual culprits, returns. The first was a set of motorcycle wheels. I had shipped them expertly packed in a heavy-duty box with a foam mattress topper encircling them. Shipped a lot of these and never had an issue with damage as a result. Return initiated and accepted, and he threw them in a lightweight box with some paper filling for "padding". Needless to say, they were destroyed. I lost, despite every CS agent I spoke with saying there was not way I could lose. The end judgment from eBay was: "We have no way of knowing if they were damaged before when you sent them." This despite the fact the return had NOTHING to do with them being damaged, not even close! That cost me $900 alone. Second was very similar.
reallynicestamps
·3 years agoIt's not necessary to repeat the same message for each poster. If you want each of them to see it, just use "@ name" and it will show up in their emails.
I lost, despite every CS agent I spoke with saying there was not way I could lose.
The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.

https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
4pawsup*
·3 years agoI remember a time. Look everything changes you need to change as well. Losing money sucks but why is it ebays fault?
ricallen
OP3 years agoInvolved the usual culprits, returns. The first was a set of motorcycle wheels. I had shipped them expertly packed in a heavy-duty box with a foam mattress topper encircling them. Shipped a lot of these and never had an issue with damage as a result. Return initiated and accepted, and he threw them in a lightweight box with some paper filling for "padding". Needless to say, they were destroyed. I lost, despite every CS agent I spoke with saying there was not way I could lose. The end judgment from eBay was: "We have no way of knowing if they were damaged before when you sent them." This despite the fact the return had NOTHING to do with them being damaged, not even close! That cost me $900 alone. Second was very similar.
dbfolks166mt
·3 years agoInvolved the usual culprits, returns. The first was a set of motorcycle wheels. I had shipped them expertly packed in a heavy-duty box with a foam mattress topper encircling them. Shipped a lot of these and never had an issue with damage as a result. Return initiated and accepted, and he threw them in a lightweight box with some paper filling for "padding". Needless to say, they were destroyed. I lost, despite every CS agent I spoke with saying there was not way I could lose. The end judgment from eBay was: "We have no way of knowing if they were damaged before when you sent them." This despite the fact the return had NOTHING to do with them being damaged, not even close! That cost me $900 alone. Second was very similar.
Not that it is any consolation but one thing to take away from this is, as many sellers have learned, the CS at eBay is abysmal at the moment and they will tell you ANYTHING they think you want to hear to get you off the phone. This forum is a far better resource when you have questions or need advice but you need to post sooner than later.
4pawsup*
·3 years agoThis sucks i get it. But it is not ebay it is the **bleep** that stole your wheels. That is why we all pay more when we shop. People steal and no matter what we as a society do to try and stop it they still sometimes get away with it. So sorry this happened to you. Its alot of money you lost but it is not ebay. Wish you the best and you sound like someone who will bounce back. All the best to you.
itsjustasprain
·3 years agoSo what happened?
theteamsetguy
·3 years ago@itsjustasprain ,
Let me guess. Buyer filed a false INAD case and the seller didn't send the buyer a return label because all of his listing are "Seller does not accept returns".
Seller not aware of how eBay's MBG program works.
ricallen
OP3 years ago@theteamsetguy
Presumptuous of you, eh? Completely wrong. Get off your high-horse before you make stupid assumptions.
oldwestcoins
·3 years agoYeah, that's uncalled for bud.
fashunu4eeuh
·3 years agoIn @theteamsetguy ’s defense, it is easy to get jaded when, day after day, we hear the same stories, over and over, how eBay lied, cheated, stole from them over a Not As Described case. Teams made an educated guess in the absence of a complete picture, and got it partly wrong, then apologized to you for it. The over-reactive response was unnecessary.
Many sellers don’t come back with an explanation (that should have been left in the first post anyway). You are the exception, but repeating that same explanation multiple times to each respondent? Also unnecessary.
dbfolks166mt
·3 years ago@itsjustasprain ,
Let me guess. Buyer filed a false INAD case and the seller didn't send the buyer a return label because all of his listing are "Seller does not accept returns".
Seller not aware of how eBay's MBG program works.
That is probably a bad guess since OP stated he received the item back.
theteamsetguy
·3 years ago@dbfolks166mt ,
My guess was before he provided the details.
C’mon man, how many thousands of threads have there been on this board with scenario I speculated.
I apologize to the OP I was wrong.
ricallen
OP3 years ago@itsjustasprain
Involved the usual culprits, returns. The first was a set of motorcycle wheels. I had shipped them expertly packed in a heavy-duty box with a foam mattress topper encircling them. Shipped a lot of these and never had an issue with damage as a result. Return initiated and accepted, and he threw them in a lightweight box with some paper filling for "padding". Needless to say, they were destroyed. I lost, despite every CS agent I spoke with saying there was not way I could lose. The end judgment from eBay was: "We have no way of knowing if they were damaged before when you sent them." This despite the fact the return had NOTHING to do with them being damaged, not even close! That cost me $900 alone.
The second was very similar.
oldwestcoins
·3 years agoIf the label on the return was printed using a label provided by you through eBay, eBay covers insurance on returns.
stephenmorgan
·3 years agoNot sure if this would help, but the weight differences between the two shipments would indicate that you did not receive the same thing that was sent. Using alternate shipping materials to return the items then the materials that were specifically designed to protect the items would seem like a buyers responsibility if items were damaged.
I think you would have a good chance winning in Small Claims Court. Not sure that eBay would care.