Error in the Listing, purchased just to file a SNAD
Ever have it happen where there's an error in your listing, and someone takes advantage of that error just for the purpose of filing a SNAD?
I get that mistakes happen, and yeah there's sometimes errors in the listing. I get messages from strangers advising me when there's something in the listing that I should know is incorrect, I appreciate it when people do that.
When silver was going nuts and I had a medallion, someone bought it knowing what they were buying just for the purpose of doing a SNAD and asking for a partial refund.
So here's how it went down...
It was a medallion that I weighed and XRF tested, and my weight was 17 grams weighing it on the scale. It tested at 999, so it should have been 17 grams of silver, right? The item sells along with a few other medals to a buyer during the silver crazy (and these were looking like a good deal because I couldn't keep up with repricing everything, every time silver jumped, a bunch of stuff looked like a bargain and got sold.)
So I get this message after the buyer receives the item and it says "you sold me 17 grams of silver but it's only 15.5 grams of silver. Why is that?" I told him weighed the medal and that's what I got. My scale is accurate but mistakes do happen.
Discussion went back and forth and he tells me that it says "240 grains" on the medal which means 15.5 grams of silver. So now I'm thinking "oh so you knew when you bought it, that it had 15.5 grams of silver, but now you're complaining that it only has 15.5 grams of silver for the purpose of getting a partial refund?"
OK, so I made a mistake, but I was annoyed at the notion of a partial for a missing 1.5 grams of silver like I'm doing a bullion deal and selling silver buy the weight. I sold a collectible medal, and I didn't know what "240 grains" meant when I listed it, but the buyer just educated me that it means 1/2 troy ounce of silver (or 15.5 grams).
So now one medal is wrong, and rather than take a neg and make him return it, I offered the value of 1.5 g of silver in partial refund to make him go away. But wait a minute... now he's checking all the other medals in the package and what do you know, they're all wrong too! I get that I make mistakes, but I'm not incompetent enough to list a bunch of things that aren't properly measured. We even have a flip with staples that we use to zero out the scale to make sure we get the weight of medal without the holder. It's a nuisance to take things out of capsules to weigh them (if it's not something I can look up online), I'm always afraid to get finger prints on those.
Anyway buyer got his partial refund and told to go away first (that was easier than paying to ship it back to Canada), then he got a BBL. I would never BBL someone who complains that a mistake was made and they were misled in what they bought, but to knowingly buy it wrong, then complain, then make up a bunch of stuff about other things being wrong in the package (which were not an issue with his original complaint, he did not write to me to tell me all the weights were wrong on what I sold, it started with the one medal, when he got an offer for a partial all of a sudden the rest of them were wrong too). That deserves a BBL.
One thing that annoyed me a whole lot about silver going nuts in January is that there were all sorts of kooks coming out of the woodwork to buy silver and try to make money, and then try to return it when the silver price dropped, or cancel their order, or whatever, like I'm dealing in commodities. I actually took down a bunch of silver medals (the more ambiguous items) to avoid another customer like above doing what that guy did to negotiate himself an after sale discount. I knew I didn't pay too much for the silver because when we got it, but I was happy to just get rid of the headache and go back to selling collectibles to collectors.
C.
