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Ebay's charging me refund for item that got lost
I sold and shipped a ps5 on november 3rd to a customer in the marshall islands,it was expected to arrive on the 22nd
On December 1st the customer leaves a review saying "good deal",but a few days later he opens a case for item not received
It turns out that the the last location the item was tracked was in sacramento on november 11th
I opened a missing mail case with usps since december 10 and they're telling me i have to wait for them to figure out what happened to my package.
Ebay ruled in the customer's favor and will be deducting the refunded money from my account in 2-3 days
I can't afford this,do i have any options?
Usps and ebay customer service have not been helpful
6 comments
times2sell
·1 year agoUnfortunately, this is a known issue that USPS is unwilling to fix. Their excuse is that the scanning system at Marshall Island is broken, and they need a USPS engineer to come and fix it. This situation has been happening since November-December 2024, while there is no solution I don't recommend shipping there until the situation gets resolved because sadly customers will take advantage of this.
kh-adrian
·1 year agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
iamalwaysright
·3 years agoUpdate on my package sent to Marshall Islands on Dec 9. It's Jan 19 and as mentioned in my last reply the last known location scan was on Dec 15 in Hawaii and on Dec 19 they added a "arriving late" tracking update. Nothing since then.
I can only assume that the item arrived to the buyer and they haven't decided to take advantage and abuse the system. So from this thread I've learned to never sell anything valuable to someone shipping to the Marshall Islands. There might be mixed views about this, but I'd say this would fall under "problem with address" cancellations, albeit an unorthodox problem with address.
oldskoolmadskilz
·3 years agoDid you insure it? File a claim with UPS.
This is exactly why I never ship overseas.
femmefan1946
·3 years ago@oldskoolmadskilz
The Marshall Islands are part of the US empire, along with Puerto Rico and Guam. The inhabitants are US citizens.
They are served by USPS.
@jayphare
The phone reps do not work for eBay, but are subcontracted out of Utah.
You want the social media accounts covered by trained employees.
https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://twitter.com/askebay?lang=en
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.
Also you get a transcript for review.
deltilogical
·1 year agoActually, the citizens of the Republic of the Marshall Islands are not US citizens. They gained independence in 1986, but under the terms of a "Compact".
They do seem to have a post-colonial relationship with the post office.