Ebays brainchild cart system BE AWARE it does NOT FUNCTION
Ok ebay explain to me why my customers have to keep sending me messages with screen shots of your wonderful cart system that does not work, instead of letting ME the SELLER see what the buyer wants and so that I may combine it and give the customer good service and generate sales? Now as I have said before, the ONLY way I know that this customer has money in hand wanting to buy stuff is because he messaged me! OTHERWISE I would have never known and lost the sale.....YOU, Ebay, need to stay out of the middle of things and let buyers and sellers manage their sales. This is NOT something new that just happened because of the latest changes NO IT HAS BEEN GOING ON SINCE YOU INITIATED THAT STUPID CART which I estimate has cost me 1,000.00's of dollars in lost sales as well as losing potential repeat customers, which will give me a bad name, as the buyer (as would anyone with common sense would) assume that I can see what was placed in his cart! And since I cannot see it, nor even know about it the buyer goes away unhappy to make his purchase somewhere else....like another platform that does not hinder commerce! NOR do you educate the buyer or guide him to be able to complete the transaction. You took something simple (before the cart system) and decided to fix something that was not broke! AND SIMPLY SCREWED IT UP. I have explained it before at how this cart system SHOULD WORK PROPERLY and keeping it simple....I will explain it again, rather so those who will read this can also advise you of their thoughts. #1 the buyer finds numerous items in my store that he want, so he begins to use YOUR CART system, once he places the first item in the cart, a window will pop up and simply ask if he would like to purchase another item, a "Yes" or "No" (button) if he chooses YES the he is prompted to continue, and chooses the next item etc. Once he has everything he wanted to buy in the cart and the yes or no button window pops up and he hits "no" the next window will prompt him to "Send Message to Seller to combine items" once he hits that button it comes to me and I CAN FINISH it up and send him back the combined deal for the buyer to make payment...once payment is made I pull items and ship...STRAIGHT FORWARD & SIMPLE....
coolections
·4 years agoWhy are you worrying about seeing what someone puts it their cart. The cart is for the BUYER to see. When they purchase the items in their cart you will see what they bought and see the invoice. Sounds like a non issue to me.
subtlethinker
·2 years agoWorrying about what is in the cart? Yes and no. No, sellers shouldn't have to worry about what is in the cart. What is in the cart is NOT the problem. The problem is what is being charged for shipping and handling. Often, buyers have to screen shot their cart, especially international buyers, to show me what they are dealing with and asking me to help them- which cheerfully I do. Often it results in me having to make a private listing for my international buyers and sometimes even my domestic buyers. This is only a problem with the mobile app- not the traditional desktop/laptop app. The frustration here is that eBay has been neglecting this problem for over 10 years, and we are quite frankly tired of their incompetence, or perhaps just apathy(which is worse), over fixing the issue with their mobile/cellphone app.
eBay corporate just sends out its peons to give us the usual lip service in an attempt to make us go quiet.
gamersbaystore
·4 years agoThe cart does work, its just that your shipping discounts aren't being properly applied. Let me see if I can help, as I've run into problems with this in the past.
For starters, look at the image below, its the shipping policy for my DVD's. Notice the box that says "Each Additional." After entering an amount into that box, I later realized the discount wasn't being applied at checkout.
The reason these discounts weren't working is because I first needed to setup a flat, calculated, or promotional shipping rule, and this can be done from the Manage Shipping Settings page, which is located by clicking summary, account, shipping preferences. Or you can click the link directly from the top of this article to take you there: https://www.ebay.com/help/selling/shipping-items/shipping-rates/offering-combined-shipping?id=4169
Now, once you setup the promo shipping rule, you then need to go to the shipping policy you want to apply those discounts too. Now look back at the image above, and notice the checkboxes that says apply promotional and flat shipping rules. You need to check the box there to apply it. Now the discounts should work.
Now, the other problem we run into here is the fact that not all products ship at the same rate, and sellers typically have multiple shipping policies for this reason. For example, I have 2 separate shipping policies for my DVD's and video games, because the DVD's are cheaper to ship than the games.
Now what we need to do is go back to the manage shipping settings page, and under flat shipping rules click apply a new profile as shown in the image below. You'll assign a new name for each policy that you will reference later.
Now go back to the shipping policy in question, and after you check the apply flat shipping rule box, notice there's a drop down box that now appears to the right of it, click on it and select the flat rate/promo rule you want to apply as shown in the image below.
So there you have it, you can create multiple promotional shipping rules to be applied to alternate shipping policies, and the discounts will be applied at checkout.
subtlethinker
·2 years agoOK, that's cool to know. But does this work for just a variation item listing? Or does it also work for other multiple items? In my experience, and all that I have been able to figure out, this only works for variation listings- not sperate items.
If if works for separate items, then we're golden! If not, then back to the drawing board.
Let me give you a hint on how I do my business. I am toy seller. I have come up with an idea(though I am not the first) to give my domestic buyers one flat shipping rate as a bonus for combined shipping at $5.50. This would mean, even if the shipping costs me $30.00 for 10 items for shipping, my buyers only pays $5.50. A thank you for buying multiple items from me- my "selling gimmick" if you will. If they are buying that many items from me, there is a good chance they are buying $150 to $300 worth of items from me, and for me, that is good sale! Paying an $24.50 out of my sales with that kind of money sold, is nothing for me to cry about.
I have tried this an that. It is fine when it comes to variation listings. But selling action figure accessories and then selling vehicles are two totally different weights! Figure accessories quite often, don't even weigh a tenth of an ounce. Vehicles on the other hand can weigh up to 4lbs with packaging. Obviously, it would be quite stupid to put accessories and vehicles into the same variation listing, for the very reason of parcel pricing. I also don't put accessories all in the same listing as other toy sellers do, due to the volume I sell of a certain figure line, and also to split the organization of the listings better for both I and my buyers to find.
Regardless, if they buy from the 1988 list, then buy from the 1989 list, then buy from the 1990 list, it still charges $16.50 for s/h. I still have to got to go through the measures to refund them the $11.00 owed as promised.